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"They came out right away and gave me an estimate and they were able to install my water softener within the week."

"Arrived on schedule. Went through the elimination process and determined problem was in the line to the pump or the pump itself (no water pressure). The service rep explained everything so that I understood fully what was going to happen. The pipe to the well motor was pulled up and a nickel sized hole was found in the pipe about 10 feet from the pump. The pipeline was galvanized metal and was very rusty. More holes were sure to develop; so, I had the whole line replaced. We also found the pump was 30 plus years old so, I had that replaced too. The service rep kept me informed through the entire installation process; as well as what to do after everything was completed. The pump had to be flushed with chlorine so, there is a short waiting process, tap flushing proceedure and water testing that he explained before leaving."

"Rick S was our plumber and he explained everything up front. He was on time courteous and respectful of our house. He has 30 years of experience which made me feel comfortable. I received emails as to his arrival. The job was well done and done quickly. I highly recommend this plumbing company and this service plumber!!"

"Very efficient and was able to get our water heater replaced in a timely manner. Was on-site on time and replacement done in 2 hours or so. Great crew that did the work. Would definitely recommend."

Rock-Well Well & Pump Service, Inc. proudly serves it's customers with pride, integrity and attention to the details that matter most to you. This is one of the many things that sets us apart from the rest. We are locally owned and operated. Give us a call today!

Duane Blanton Plumbing, Sewer, Heating & Cooling has been serving Chicagoland and surrounding areas since 1988. Over 30+ years, we've developed the kind of service that surpasses expectations: a motivated team built on providing full-service support for your home, be it repair, maintenance or install. Our team licensed and certified technicians will guide you through every step of the process, from the initial phone call to service completion. This kind of reliability, transparency, professionalism and customer involvement allows us to develop long-lasting relationships with our clientele.

"He is the best plumber I ever had."

"There was no leakage until about three weeks ago.  The crack then reopened and water is seeping through.  We have tried to contact them.  However, they shut down their email and three phone numbers.  They will not return any messages.  It was a lifetime warranty, but that does us no good if they are out of business.

The existing problem (and why they have C's from us) is that we have completely lost contact and have no way to get resolution."

"The technician drilled a couple holes in our duct work and used a camera to show us the inside of the duct that connects to the external portion of our AC unit as well as the internal coil housing. He identified that the internal section near the coils had deteriorated due to water leakage and mold growth (which was pretty obvious from the view from his camera) and that the system had clearly not been well maintained. (I should point out we bought our home last fall and were aware that the AC unit was over 25 years old and the duct work near the furnace was patchwork at best, but we were unaware of how bad the section near the coil was because a different HVAC contractor hadn't drilled any holes to look). He also identified that the duct leading to the external portion of the AC (and other parts of the house) was dirty and dusty. He advised against running the AC anymore until repairs could be made. For the purposes of diagnosing our problem and highlighting the areas of concern, he was very helpful and provided us with what we felt was good information. We asked how much it would cost for a range of options to solve the problem - from A) replacing the duct work and removing the AC coil (leaving us properly arranged duct work, but no AC to B) replacing the duct work and putting in a new coil (and not replacing the 25 year old external AC unit) to C) replacing the duct work, coil, and external AC unit. He supplied us with information on options A and B, but at no point gave us any relevant information (products, cost, etc) for replacing the external AC unit despite the fact that we had indicated our willingness to consider full replacement at least twice while he was in our home. I did not press the issue of this lack of information because the technician seemed more interested in discussing the importance of having our ducts cleaned and signing up for Holland's Comfort Club, which is a service agreement with some benefits for a monthly fee. He also suggested briefly that if we were to consider full replacement, that we would need to have some kind of home heat assessment done based on square footage of our home and the number of windows, which sounded both expensive and bogus. Finally, after my wife and I indicated (multiple times) we needed time to consider our options, it was obvious the technician was applying some unnecessary pressure to have us make a more immediate decision - which was definitely not helpful and unappreciated and told me I wouldn't be further utilizing any services provided by this company. Overall the service we asked for was competently performed and punctuality was not a problem at all; however, the high pressure sales tactics and the focus on duct cleaning and the service contract were a definite turn off.
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"They did a fantastic job. They showed up on time and were very professional throughout the whole process. I was concerned about the project because it was a big job but they reassured me along the way and I saw first hand how efficiently and professionally coordinated the whole process. I have not had any water leaks so they successfully solved the problem!!! I would highly recommend them."