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"The control panel needed a new battery pack installer did not have. 3eMissed one indoor window needing a sensor, and garage door open sensor is needed. Appt. times are not accurate so allow for extra time ! Low battery alarm beeped once every minute overnight so I lowered volume. Garage door sensor is on backorder. This install may get completed when? Unknown.
I could also use 2 more sensors.
Our insurance company said that since we have no smoke or fire alarm protection they cannot give us a bigger discount on our homeowners policy.
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"It was easy to install and so far no complaints. We had one mishap where our fire alarm went off and triggered the house alarm. Front point called immediately and helped turn the alarm off. They replaced the fire alarm very quickly. We're happy with them."

"I am an insurance company owner. In my field, sometimes people try to make quick money with a false claim. So, it becomes hard to find out the genuine applier. Private Investigator National is an expert in this job. They have saved me many times from the fraud claimers. I really owe them."

"The insurance company hired another remediation company on our behalf, but I contacted Rich for another estimate/opinion. Rich provided me advice via phone on multiple occasions, told me what to look for and assured me that the other company was following industry standards. Ultimately Rich came to our house to potentially provide us with an estimate on the rebuild portion of the remediation. Although we could not use Custom Craft Environmental for this project, I would recommend them to anyone and would definitely use them in the future, based on Rich's knowledge, responsiveness and professionalism."

"It went very well. Initially I called the company and spoke with a person named Rob. He was very patient in listening to my issues and concerns. He recommended that I email Chris C (the founder of the company). They quickly handled my case and with in a few hours I received a 50 page report. In this situation they worked very hard and did everything that they could to assist me me."

"It took them two days buy they got the job done. They problem with the company were the repair people, even though they had problems. They did come through for me. So, I'm happy about that."

"We installed it ourselves. For all the equipment and everything it was $103. The price was very good because my monthly payment was only $49 a month. I like them better and I have heard too many horror stories for another company. Responsiveness, I would have to give them a 100%. I have set the alarm off by opening the door without turning it off and they were right on top of it to call and make sure we were okay. I love it. I feel safe. The quality is good. We own our equipment so when we move it will go with us. We have 9 sensors that came with that plus the other one that will go off when you move around, the motion sensor. I have had no bad problems at all. They are alert and call right away to make sure we are okay. I have the key fob and also it is battery operated if the power goes out. It is wireless and I can program it from my phone."

"The promo was a good lure. We discovered however that unless we brought up that we had bought this Angie's package, we were charged full price without the upgrades and add-ons. I called the person originally contacted (Julie) when I discovered the oversight. Within a week, I received the $25 visa gift card which was one piece of the package. I don't know if the other pieces will be easily added on/credited or not. Haven't seen anything. The visa gift certificate however requires me to send the partner company $2.95 shipping and handling, with a trip to the bank to get it in money order or cashier's check....really? I'm guessing they're hoping most customers won't bother. 
So all in all, we like the product and the installer was awesome.  Loving the service.
The package through Angie's list however I'm still waiting on to see if we got the freebies we bought.
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"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

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I responded to an ad for a $99 ADT alarm installation and ended up buying a $1900 system. My monthly monitoring fee doubled to $56 a month. It does include smoke and fire monitoring which the previous system didn't. System was installed on time. But I now have a re-occurring fault with the front door sensor. This coming Thursday will be the 5th time Protect Your Home will be attempting to fix the same problem. I called ADT to get a billing adjustment, and they told me I have to call back after the service call to request an adjustment. Strange, but even I (at 70-years old) can get to the alarm history and see the number of faults that have occurred over the past 8-10 weeks.

After foolishly signing a 2-year contract, I found all of the alarm equipment could be purchased at Radio Shack for 1/3 to 1/2 the price ADT charges. It appears the alarm companies are primarily interested in selling alarm systems and monitoring contracts; all of the actual monitoring is done by computer.

The service calls are easy to make and the response time is pretty good, but I'm tired of getting service for the same problem with no relief from ADT.

My advice is to shop around for alarm systems, especially for the monitoring contracts. Beware of the fine print that automatically renews your contract unless you proactively cancel during the last month.

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