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Water Softeners questions, answered by experts

If your water softener repair is fairly straightforward, like a simple filter replacement, then you can probably do it yourself with little risk. However, anything beyond a simple fix should be addressed by someone with extensive plumbing expertise to avoid costly water softener problems, like leaks. 

That said, even simple problems can be complicated to diagnose, particularly if your water softener is attached to a whole-house treatment system. So, unless you feel absolutely certain that the problem is an easy fix that you can take on yourself, it's probably best to hire a plumber to diagnose and fix the problem.

Whether you need a license or permit for water softener installation depends on your location. Some municipalities require the installer to hold a plumbing license, while others may only require a permit and an inspection. In some cases, both a permit and a licensed installer are necessary, and some areas have no requirements at all. Often, only certified plumbers and electricians are allowed to pull the necessary permits. To find out the specific regulations in your area, you can contact your local building department. Alternatively, a local water softener installer or plumber will be familiar with the requirements and can typically pull the permits for you. Regardless of local laws, it is always recommended to hire a licensed professional to ensure the system is sized and installed correctly. You can use tools like Angi’s state licensing tool to verify an installer's license status.

It’s not a good idea to oversize your water softener. Doing so will mean the tank doesn’t get full, which can lead to channeling. This leads to a large portion of the resin beads not being utilized and the beads at the bottom of the tank being overused. Over time, this will reduce the efficiency of your system, not to mention that the upfront cost of an oversized softener is unnecessarily high. If you have a timed regeneration cycle rather than a demand-based one, you’ll also spend far more on replacing salt than you need to.

Selecting the right system depends on testing your water to understand the contaminants present and considering your household's water usage and specific needs, such as removing specific contaminants.

Routine maintenance involves recharging the resin bed with salt or potassium, cleaning components, and periodic inspection.

The Bruce, WI homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.