They came and gave a reasonable bid and we liked them. They only asked for cost of materials upfront. They presented themselves well. We also did not choose the cheapest bid. We did our homework and read the reviews. Our project was to re-do our staircase and upstairs landing, replacing carpet with wood, replace the risers, and to sand and paint the bannister. They never finished. They did the wood on the stairs and landing, but they never completed the work on the bannister, nor repainted the risers, and never responded after we reached out multiple times. It’s now been over a month with radio silence. After they completed the wood on the stairs, they did ask for another payment - which was our mistake in paying. What they asked for was for the materials and labor for the floors and an installment for paint (which was not done).They never finished the project, and today, a bullnose of one of the stairs broke off - only six weeks after install.