Get matched with top subcontractors in Orting, WA

"there is a quick summary at the bottom if you want to skip the details. I have received service from this company twice. The first time I had a leak in a bathtub. They removed the drain with a Dremel since it was stuck, then they were about to leave to go to home depot to get plumber's putty, but I had some so they were able to get the part quickly replaced. Maybe this is a bit of a fluke, but that seems like a fairly basic thing to have when going to fix this kind of leak. Overall it was a positive interaction so I didn't think much of it. I recently bought a bidet on amazon. It arrived and I put it in. The problem was that I couldn't connect the toilet to the wall since the hose was a different size then the wall piece. The directions wanted me to remove the valve stem from the wall and replace it with their own. I called A Advanced because when it comes to plumbing, i would rather leave that to the professionals. I had called it a hose bibb because I just didn't know what it was called. someone called me back and asked me to explain in better detail what i needed done. I explained that the "hose bibb" needed to be replaced for me to connect my toilet and that I had the part to do it. from that conversation i received an estimate for $280.87. I was at work that day so couldn't be there, but my wife was there. The plumber that arrived worked for a while on the toilet, then went to home depot to find parts, then came back to the house and worked on it longer, then finally decided that it couldn't be done. We were charged $768.14 for nothing to get fixed. I called them to figure out what happened, I called near closing so they were not able to get a hold of anyone and it waited until the next week for me to talk to someone. I found out that the plumber never received the bag of parts, it was about 2 feet away in the sink. the same plumber came out and looked at it again, and went to home depot again. I was at work and managed to contact him while he was at home depot. I was told that the problem was with the thread depth and that there was no way to install this Chinese toilet without special ordering a part, and if I wanted him to keep working on it he was going to have to charge me more money. I declined. (Its not a Chinese toilet, the company that makes them is out of California.) At this point I was beyond frustrated. I left work early, drove home, went to home depot with the parts I needed to connect, and found a perfect fit within about 10 minutes of looking. I bought a Hex Bushing 3/4 in MIP x 1/2 in FIP for $7.75. I attached it to the included hose and then attached that to the valve stem. and everything worked. Home depot made it easy to find since both connectors were the same type. I just needed to find the appropriate brass adapter. the threads on the toilet hose are identical to the threads on a US water heater. I called A Advanced back and presented my evidence. I was asked what it would take to make this right. I asked for some of my money back. I can understand getting charged for the plumber going out to my house without a full understanding of what is going on. but at no point did he ever tell my wife that he was going way over the estimate. this is the exact response i got back. "I spoke with my COO and my foreman due to the amount of time we spent on the project we are unable to provide any sort of refund. I understand that is not something you want to hear but that is our decision." _____________________________________________ to summarize: - every time this company has come out to my house they have needed to go to Home Depot during the visit. - I was charged nearly 3 times the estimate with no work done and no warning that the bill was piling up. - the plumber was never able to install the toilet despite multiple trips to home depot - I installed the toilet with a $7 adapter i found at home depot in about 10 minutes. (I am not a plumber) - The company chose to not refund me anything If a plumbing company needs to go to home depot every time they do a house call, that is a company that is not prepared at best, and a scam company at worst."

"Dan was on time and very professional."

"Wonderful! Brandon was fast knowledgeable and kind!"

"I highly recommend Ridgeline Electric! Professional, competent, and friendly service."

"Great people, great service. Easy to connect and schedule with, prompt and friendly when they get here. Knowledgeable and fast with repairs and they go above and beyond to check other systems and potential problems to make sure we're totally covered. Could not recommend this company more!"

"They did amazing"

"RCM did a great job! They were communicative, timely, and very pleasant to work with. I also did not feel pressured into making decisions on the spot. Rick talked me through different options and let me decide at my own pace. Furthermore, they didn’t pressure me into changing my plans and worked with me to get my project accomplished how I wanted it to end up, which is a rare trait!"

"Able to get the job done!"

"Phil and Mark were awesome. They walked me through everything they were doing as they were working. They did a great job. Multiple problems and they fixed them all. Any electrical problem I know who to call for any future problem. I would tell anyone these are the guys to call for all your Electrical needs."

"Both electricians/contractors were very professional and friendly. I showed them the room (aka a nursery with a vaulted ceiling) as well as the ceiling light replacement, and they immediately got to work. They finished in less than 30 minutes instead of the 1 hour I was told over the phone. They were honest and charged for half-hour."