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"This review is long overdue in my praise of Washington Energy Services for their customer service, pricing and workmanship ! My first interaction was in 1999 when they installed windows throughout my house. They are still in excellent condition. I might note I called them over 20 years later to inquire on how I could repair a broken slider and they sent someone right out, charging a very nominal amount to repair it. In 2020, I needed to replace my hot water tank, and the extremely knowledgeable Christy presented several options, answering my many questions. I settled on one with a booster that seemed to best fit my needs. Finally, in December 2023, I purchased a new gas furnace from WES. I had a minor issue with a fan switch and they responded quickly to rectify the situation. Within the past two months, I seemed to be having an issue with my thermostat (something they had not installed), and the manager, Greg, came out twice with his crew to explore the problem. Today they installed a new thermostat FREE OF CHARGE! Their excellent response and customer service is beyond any company I have hired. And I particularly love that they are family owned and have been around for decades. Their employees seem to be there for the long haul, which speaks highly of the owner. I refer all my friends and family and I won't go anywhere else for services that they offer. Many thanks to the staff I have interacted with over the past 25 years!"

"It was way too expensive for the work that was performed. They originally said that the pipes leading up to the faucet may need to be replaced and the wall opened up. Previously before engaging them. I asked for a possible quote for how much it would cost and they told me that it was up to the technician. When they came out to do the work that they would determine the amount. I asked the technician how much it would and he told me that it was up to the company to decide for how much the work would cost. When I contacted the company they told me again that it would be up to the technician to determine the how much it would cost by checking the amount of work. I could not get an answer from both of them because they would just keep passing each other on who to ask for the quote. After the project was completed, I was given the bill of about $750+ to replace the faucet, to replace the hoses and the two knobs roughly $350+ each. When I called the company about the price, I was transferred to the dispatchers and was told that I need to talk to the technician for it."

"The technician was amazing. The office communication was terrible."

"I had a sewer line that was backing up, and Full Speed showed up same-day. An initial $3,000 estimate to jet the line quickly turned into a quote for $6,000 to install a clean-out and then jet the line. At the end of the day I paid the $6,000 and was left with a broken sewer line, a hole in the yard, no new clean-out (because there actually was one), and a quote for over $20,000 to replace the entire line. Another contractor was willing and able to clean out the line, repair the pipe, and fill the hole for less than $2,000. I have called the number multiple times and have been told to email. Multiple emails have gone unanswered as well. Adding this review so that others don't get grifted in the same manner."

"In the beginning it was fine when he was doing the job. There was an agreement signed that said he will come back to do yearly maintenance and it’s been more than a year and he hasn’t come back. Also he was suppose to finish the job by installing units for the house extension which will soon start too. But since he is not answering me so I’m afraid he may not come back for it too."

"Service was wonderful! Fixed the problem right away, and explained all the work in detail. I would recommend Jordon highly. Friendly, fast service. Office customer service was wonderful! Contacted us right away, offering their service. I recommend them highly. You will not regret it."

"Leo arrived when he said and did all the work promised. It took several days and he cleaned up well at the end of each day. Leo is professional and conscientious. HIs knowledge of various units enabled him to steer us toward equipment that met our needs (including budget) well. We would recommend him to others without reservation."

"Review of Erin Landscapes LLC and/or Erin landscaping and masonry LLC and Kristian Nason BEWARE!!!!! We hired Kristian in November or 2019. He estimated our project to take three weeks. We gave a 50% deposit to start work per his contract agreement. He began work, we saw him a handful of days and never more than a few hours. He ran his machinery into our brand-new wood fence, broke a panel and a top cap. He tried to downplay this, eventually he agreed to fix the panel. At that point it was approximately 4 months later and our project was only a quarter of the way through with dirt mounds and trenches through the winter. He had our deposit and we felt we had to push forward to get our money out of him. He continued to have excuses as to why he wasn’t working on our project ranging from weather, his own health, other jobs, staffing issues. We eventually sent him a 15-day notice per the contract requirement (he uses the contract language a lot to defend his issues) This really upset him, but he showed up with a crew. The crew continued work without Kristian onsite. He had stated to us that he would be there supervising the work, he was not there and rarely came by to check on his crew. He then fired the whole crew while they were working at our house for lack of performance. Throughout this entire time, we received promises that he would be onsite at specific times/days and repeatedly he would no show no call and would not respond to phone calls or texts. When confronted about his communication with us he would be angry then eventually tell us we were great clients and that he would do better. There was no improvement. We documented months and months of emails and text communication because he was escalating to being very contradictory, volatile, and deceitful. 10 months after hiring him he sent us an email saying he was “now losing money and paying to do our project out of his pocket” he said he was done and would not be coming back to finish his work. We began to search for another contractor and due to Covid-19 and the high demand on landscapers and outdoor improvement projects it was a tough task. We did find several who were amazing and turns out one was currently finishing 3 projects that had been started by Kristian and Erin Landscaping and Masonry. We were told by other contractors they were bidding work in the same situation as we were in with Erin Landscaping. Many of the other clients were in worse shape than us and had been strung on like us by Kristian. When Kristian was bidding our project, he touted about his level of expertise with masonry work and his work ethic stating, “I finish what I start and have never left a project”. I can speculate what is going on here, but it is more important that this not happen to anybody else. This is the single worse experience we’ve had with a contractor (we’ve had many personally and professionally). If you need more than this one review and are even considering a project with him, please ask for his last 3 jobs as references. If he can provide them, talk to them and drive by to be sure they are legitimate. Look up his business on the L&I website to verify company status and ask your local gravel/landscaping suppliers for a reference. He has been known to change his business name and/or relocate. We found there to be no integrity with him. We are very understanding people and stuck with this process for 10 months trying to work with him to finish our 3-week project and reduce the financial deficit he left us in. Our hope is nobody will ever have this experience with him again. Erin Landscape and Masonry cost us thousands of dollars more than the remaining contract value to finish this with a reputable contractor."