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"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"Not even sure where to begin with this nightmare which I will now need to spend more money in legal just to get my money back if I'm lucky. It all started back in 2022 when a respectful salesperson Gary sold me on an underground bunker. Still to this day, he answers the phone for me, and he doesn't even work at Rising S company anymore. To keep a long story shorter, I paid over $100K for my unit after being pushed to make payments to 'keep it on the assembly line'. It has been paid in full since August of 2023 (just about 15 months for anyone counting). I received a response (finally) earlier this year in March that there is new ownership of the company, and the man in charge is Brad Dancer. After trying to contact for quite awhile, I did finally get him on the phone. He apologized and explained to me that he's in over his head. Even though I believe I have been more than patient, I agreed to give him some time to finish and deliver my unit. We agreed that August of this year (2024) I would have it. I checked in by email in June to ask if we were still on track. I received a response that we were indeed on track. Now fast forward to today (10/25/24), I have been completely ghosted by email, phone, and text. No responses at all by ANY form of communication. At this point, I realize I have been robbed of over $100K. And after reading many other consumers reviews on different platforms, it appears I'm not the only one. I will now begin my journey with the Attorney General and Legal process. I'll update my status here so anyone can see what happens. At least people can get answers some way. It is not a good feeling to not be able to get a company to call you, especially after they've taken over $100k. You can't even leave a message on the office line ( which no one has EVER answered by the way). I don't understand how a company like this could still be in business. My recommendation to anyone reading this.....I hope it's not too late for you."

"Horrible. Hardin Rehab Homes professes to "not charge any mark-up on materials", they say what they pay is what you pay. However, they grossly over-order the materials and then refuse to return the refund - this created a 53% mark-up on materials for our job. Also, a major component of the project was left out without any discussion or ok by us - we were charged for the material and the labor and when it was omitted, another return of our money was refused. The contract stated they will use knowledgeable and capable workers, but they used 2 teenagers that knew nothing about what they were doing. Steve Hardin (owner) was only on site about half the time yet professed to be there and doing most of the work. No clean-up was done throughout project and the project was never completed by Hardin Rehab Homes, we brought in another contractor to finish. Hardin Rehab Homes refused 5 requests for a meeting to finalize things and talk about our "issues" with the project and the money. Technically job abandonment. We finally got Hardin Rehab Homes to attend mediation over the issues in which an agreement was made (and signed), however, they "decided" they didn't want to pay, and didn't ... CAN NOT recommend Hardin Rehab Homes for any kind of work !!! We've been trying to get our money back for over 6 months now. RESPONSE TO SERVICE PROVIDER'S RESPONSE: 12/18/2020: I am writing a 2nd review as my first received a response that is totally incorrect by the business. We filed with small claims court and went to mediation; where Hardin Rehab Homes AGREED they owed us for the portion of the job contracted and charged for but not done - materials and labor. An agreement was reached, a legal document was signed, but the business told the BBB they, "decided they didn't want to pay it". This is not good business practice. A 53% markup on materials is also NOT good business practice. In the job we contracted we experienced fraud, scamming, and dealt with a contract not adhered to by the company that provided it. I stand by my review on this site and can prove through Documentation that everything I have said is correct. I cannot recommend this company for any work of any kind."

"Great! Scott did a quality job and was very easy to work with. The best part was that he was very clear in his pricing, itemizing every invoice and reviewing it with us before every payment that was due."

"These windows are solid, well built and look great. I will be ordering more for my house."

"We recently had a pretty negative experience with Batt + Lear. We hired them to install a bathroom and some walls in our basement. Our contract indicated that the work would take 60 days. I understand that projects often take longer than originally projected but it ended up taking 5 months for them to complete this rather simple project. Every time we asked when the work would be completed, Batt + Lear told us that they were a couple weeks away from being done. That went on for months. Not only did the work take way too long, at many points along the way it was of poor quality. My husband spent countless hours documenting the bad work, emailing, and trying to communicate with the business owner about the quality of the work. The owner failed to address these concerns or justified the bad work by pointing to other parts of our 100+ year old house and saying that his crew's work wasn't as bad as the preexisting conditions in the house. When, after months of trying to get Batt + Lear to fix their work, we threw a fit. That finally got their attention and they fixed the work, but after all of the trouble we went through, they offered us no discount or any type of compensation. Batt + Lear isn't cheap but we hired them because we thought we wouldn't have to put in a lot of effort to make sure that they were doing timely, quality work. We did not get what we paid for."