Get matched with top insulation pros in Saxtons River, VT

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"These guys are excellent! From Ken, whom performed the estimate, to Jeremiah and Chaz setting appointment to Dave and his partner.. I'm sorry I forgot your name. All very professional and accommodating... Dave explained what he was doing and why. Made me very comfortable with his experience and confidence in his work. I would DEFINITELY recommend Insul-Kings to anyone needing blown insulation."

"Joel their sales rep assured us our apartments would be rotated so the inside of each unit was checked at least every six months. Got the bait and switch bc they never did this and we had a cockroach infestation that went on for a year. They lied to me and then their manager claimed “we don’t see it in the contract”. I want a refund. You’ve been doing nothing productive. I can lay my own ant traps for less than $2k a year."

"Lenny and Lisa are great. During the demolition phase, Lenny took great care to cover our hardwood floors and cleaned thoroughly while removing the countertops and backsplash which really helped to keep the dust level down. Lisa recommended vendors for our granite, tile backsplash and sink - they were all so helpful. We have never done a kitchen renovation before and were a little anxious about the process and making choices. Lenny allayed our fears and was spot on with suggestions. Lisa was always available for communication and answering questions. The sub-contractors were all excellent, personable and professional. The whole job was finished ahead of schedule which allowed for our 18 month old granddaughter to come for an earlier visit! Overall we are thrilled with the outcome and will definitely use Apple Wood for future projects!"

"Couldn't ask for anything better, honestly. I was out of town for the weekend and my water heater exploded, filling the basement with steam and dumping water on the floor. Called these guys when I heard about it Saturday morning. By the afternoon equipment was on place and by the time I got back Sunday night, nearly everything was dry. Big snowstorm Monday blocked my driveway, and they didn't even charge me for the extra day. Just a stand-up crew, reliable, and friendly. Can't recommend them enough."

"We had a bathroom remodel done by Charlie and had several major issues. The plumbing on the tub was not installed correctly which caused water damage to our kitchen ceiling the first time we used it. Charlie did "repair" it but it was poorly done. I ended up withholding the last payment of $400 to put towards hiring another contractor to repair correctly. The $400 did not cover the cost of the repair and the full ceiling repaint that was required. The tub that was installed squeaked since day one and has not been properly fixed. To have the tub re-installed correctly is would cost around $2,000-$2500 based on two quotes I got. Charlie's solution was to cut a whole in the bedroom closet wall to shim the tub. With all the issues we had I told him I would rather have some else repair it. He said he could fix it for free or give me $200 towards fixing it. The tub still squeaks two years later every time we use it. Almost 1.5 years after the bathroom remodel we found poor electrical wiring in the attic for the bathroom vent. Charlie did apologize and paid to have Custom Electric come and install it correctly. I am just glad we found the issue before it caused any damage. There are other smaller issues as well but you get the idea I went with Charlie and Granite State General Contractors based on all the great reviews and ended up with a lot of issues so please take this into consideration when making your decision."

"They guys suck."

"They were absolutely wonderful. Will sure recommend them"