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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Dynasty Decking has my vote for best construction team. They are not only honest and trustworthy but kind and understanding. They worked with my budget and troubleshooted with me so that I got the best possible results. I recommend them to all my friends and family. They’re even certified through the state unlike a few of the other people who gave me outrageous quotes."

"Diego and his crew are amazing! Punctual, fair price and just a great job all around. I even had other contractors come through who commented on what a great job they did. At one point we were on a very tight timeline and needed the remaining plaster installed before the floors went in. Diego’s crew worked late on a Saturday to make sure it was done. Simply could not have stayed on schedule without him."

"Sam was very friendly and went right to work. He also didn’t mind my dogs."

"I can highly recommend Kevin Benedict. His attention to detail and communication are really impressive. Kevin did a major remodel for us and despite supply delays, his final cost was spot on with his original estimate. I plan to use Kevin for more work in the future."

"Great! Four days work, they removed and replaced the deck flooring as well as wood supports. Happy with results!"