"Fantastic experience with JS Jackson! They did 2 projects for us - window replacement (6 windows for a townhouse) and cut and install new kitchen window. The leads on each project were very knowledgeable and great at explaining the process, answering questions, and advising on the best products for quality, budget, design, and function. Workers were friendly and professional. The office staff is very responsive at handling scheduling, permits, invoices, etc. It’s been several months and the windows are clearly properly installed, well-sealed, no leakage, and outside framing looks flawless. Would hire again!"

"We needed new, more energy efficient windows. Made it through the loooooong sales presentation but we’re glad we did. Windows were done in one day and completed well. Thankful for the lifetime warranty."

Family owned business since 2015, licensed and insured.\nEither RESIDENTIAL OR COMMERCIAL Glass window&doors and sliding door repair , shower doors frameless or storefront installation and glass replacement , screens, mirrors or even table tops...\nDC glass technicians are available and on call 24/7 to provide you with assistance and help.\nThe glass we fit always conforms to the very latest American standards for energy and safety..\nOur mission is your full satisfaction.\nWhen glass , just give us a call

"It went great! They removed old windows, put in new windows, put trim back up. They showed me how to work the new windows. They gave me the papers near the end, but gave me time to fill them out without being rushed."

"Very disappointed! In mid- August we contracted with this firm to replace four large custom size windows- 2 triangles, and 2 trapezoids. They estimated completion in 4-6 weeks. It actually took over 13 weeks with several “tries”. Furthermore, this project ended on a sour note. Just a few days after final installation, I noticed the caulking was already bubbling - dozens of bubbles ¼ - to ½ inch in size. When the owner emailed me asking for referrals, I responded saying that we needed a follow up visit to fix the caulk. That was almost 2 weeks ago and I have not received a reply. The contract required 100% payment on the completion date. As the consumer, that left us helpless when this problem arose just days after 'completion'. In the future, with any home improvement, I will require a 5% hold back for 2-4 weeks in case problems arise. Is the job complete? Not in my mind as the caulk issue has not been fixed. It seems that I will need to handle this myself. The caulk looks awful! Was it a disaster? No but it did not go very well. Needless to say, with all the home improvement contractors in Northern Virginia, I will NOT use this firm again. I will describe this project from three angles. Client interaction: C- The sales rep did not care about the project. We had multiple cases where the glass arrived damaged or was the wrong size. After the first problem, I called the sales rep and he was of no help and never called again to check up. Do not expect this person to be of any help. I then focused on working with the owner and project coordinator. They do not communicate well or frequently. I always felt in the dark. And their response to issues is extremely slow. The attitude seems to be "it is what it is and things will happen when they happen". At one point the owner told me “sometimes things have to get worse before they get better”. Workmanship: B Overall the workers were the best part of the experience. They definitely knew their jobs and worked carefully (see below), skillfully, and quickly. They protected the work area and cleaned up well. They seemed to have adequate tools and skill. I believe the caulk bubbling was due to weather conditions (humidity at end of day, etc.). Hard to say this is exactly their fault. They did one thing wrong from my point of view. Our home exterior is cedar siding. One of the cedar jambs was installed with the rough side showing instead of the smooth side. All the others are smooth side out. Not a big issue but enough to keep them from an "A " rating. Safety: C The windows are fairly high up (10-18 feet) and we noted on the contract the need for special scaffolding. For the first installation attempt, the workers did not bring scaffolding and tried to do the job with a couple of 6 foot step ladders and one extension ladder. It was so dangerous we took pictures and emailed them to the owner. We seriously thought about asking them to stop the project. These windows weigh hundreds of pounds and standing on the very top of a step ladder to handle them is extremely risky. But it turned out they only had one good window to install that day. Two others were the wrong size and a third one was damaged. For the final installation, they came with proper scaffolding. This employer not only put his workers at risk, but put us at risk as well. We could have been held responsible had there been an accident on our property. Job safety was clearly not a priority."

"they didn*t do what I needed done. I should of asked for fire wall patching and painting."

"Glass impressions provided us with size and price options that best for our wants and needs. It was installed very efficiently. We love it, and it's perfect for our space!"

Glass Doctor is a full-service glass repair and replacement provider operating in the United States and Canada. It was established in 1962 with its first shop in Seattle, Washington, and began franchising in 1977. Today it is part of Neighborly®, a large home-services franchise network based in Waco, Texas.Residential glass services (window repair & replacement, shower enclosures, mirrors, custom glass solutions).\n\nCommercial glass services (storefront glass, safety glass solutions)

Ive been doing carpentry/home repair work for the past 15 years. I specialize in decks, flooring, trim/basemolding, windows, doors and more.

"We are extremely happy with how our new windows and new front door turned out. After some unexpected challenges with the way our home was built, our installation crew quickly and efficiently adapted to make sure our windows and door were installed with expert care. Every time we see our new beautiful picture window we are left breathless! And our beautiful front door is the perfect upgrade for the look of our home. Thank you RBA!"