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"Gary from The Pipe Doctor was amazing. As soon as he walked in the front door and I told him the bath shower faucet was leaking he said the cartridge in the shower handle needed to be cleaned. He knew exactly what the problem was and was very patient with me while I asked about other possibilities I had found on Google (which obviously makes me an expert). He just knew without a doubt what the problem was. He said if he could just clean the cartridge the price would be about half the cost of replacing the cartridge with a new one. I agreed to both options in case the new cartridge had somehow become damaged. Once in the bathroom, he was surprised that the faucet handle was brand new, it had just been installed within the last month. The plumber who installed the shower handle was not able to find the cause of the leak, I had called him when water leaked through the ceiling below after a shower. He just caulked around the chrome plate. Gary found the newly installed cartridge was clogged with pieces of pipe liner used by Fairfax Water. He pulled pieces out of the cartridge and then asked me to turn on the main water line for about 1 second to flush the line, I did this four times. After each of the first 3 flushes, he pulled liner out of the pipe. It ran clear after the fourth flush. The pieces measure from 1/2 inch to 2.5 inches long. He did not need to replace the cartridge as it had not been damaged. He suggested I contact Fairfax Water, ask if they had installed pipe liner recently in my neighborhood, and ask if they planned to flush the lines. He also suggested I ask Fairfax Water to reimburse me for the repair, which did but I would be very surprised if they agree to that. Gary said liner could still end up clogging other plumbing in my house, and this could be a problem for me and my neighbors for months, you just never know when the liner pieces will make their way through the pipes. Gary is a very upbeat, friendly, positive person. He explained to me every step of the way what he was doing, why, and what he found, as well as the cause. He said the problem was not due to something the last plumber did. I did send that plumber an email just so he would know what to look for if another customer called with a leaking faucet. I had called The Pipe Doctor several times before and once after Gary's visit. I am so forgetful, wish I remembered her name, because she was always friendly, courteous, and answered all my questions. I would like to thank her for all her help and patience. The Pipe Doctor is now my plumber, they are experts. Below is a link to a Fairfax County article on the installation of pipe liners throughout the county. [*** Link removed ***]"

"Shawn hit out of the park, Not only will I have back, I want him to upgrade my hot water heater and put gas service in my kitchen on future projects."

"I hired Ace to clean up the last two autumn's worth of leaves from my yard. The crew of three worked for four hours and cleared the worst of the build-up. They came with all the equipment needed for the job worked diligently for the entire time, and left my yard a lot clearer.
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"Called MJ Homes Services to request mold testing at my residence. They responded to my request within in a 24 hour period. I received a quote promptly after the test was completed. I am so impressed with the services of this company."

"The owner was very comfortable to talk to about the water leaking problem in the basement. He did a great job explaining how the job to prevent future leaks would be completed. His brother managed the crew when the job started. It went very smoothly. The team had 4 men and finished the job in only 2 days. The system has kept my basement dry through summer down pours and the most recent snow melt. No water leaks. Everyone was very courteous and efficient. I am very happy with the service.


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"Willard provided excellent prompt service. They took care of all aspects if my oil tank replacement including transferring oil to the new tank, county permits and inspection reports needed to put the new tank into service. Premium quality materials and workmanship should give me years of trouble free service."

"Excellent service - prompt, clear, got the job done. Recommend."

"They came out today to provide an estimate on fixing a frozen pipe. They ran a snake through the pipe to see if anything was in the pipe causing the clog.  They also checked our crawl space to see if they could access the pipe from that area, but unfortunately are not able to.  They're going to have to remove the siding from the house, clear out the pipe, re-insulate it and replace the siding. Their estimate of $1,200 seems like a fair price.  I especially liked the fact that they took off their shoes before entering the house.  Everyone was very professional, prompt and courteous.  I did pay them today for the snake service and inspection."

"I met with Andrew a few months before the work was to begin to discuss options.  In August 2014 he installed a long french drain that emptied into the woods and down the ravine on my property behind the house.  As sometimes happens with these things, the system did not really get a good test until today.   We had a storm cell over our neighborhood that dumped a ton of water in my yard in a very short period of time.  Andrew's drain sucked it up without a problem and moved the water as advertised.  I should have done this years ago!
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"I'd previously asked Backyard Ponds to clean and net my ponds the last week in September. I called the Friday before to find out when they could come, and they agreed to send their workers on Monday. They team arrived on time. They were pleasant and professional I walked them through what I wanted them to do. It was a complicated job; there were three ponds, and each pond required different care. The team went to work right away. They spent most of the day on the effort, breaking only for lunch. When they were done, I inspected the ponds. The only thing I had to ask them to do was put a net over the waterfall on one of the ponds. The fish they handled were in good condition after the cleaning. The workers left no debris on the job site. The company sent the bill in a timely manner, listing labor and materials so I would understand the charges. I would happily use them again!"