Get matched with top heating and air conditioning pros in Newport, VA

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"Jeff is expedient, knowledgeable in his craft, courteous and respectful. I called for an appointment to estimate cost of repair of a Kitchenaid side by side which had gradually stopped getting cold so that I can determine if a new refrigerator had to be purchased. Jeff stated he had other jobs to do but was able to come by and take a look the same day. He quickly diagnosed the problem, made a call to get the parts needed, picked them up and installed them. The refrigerator started operating like new. His service and consideration saved me from the expensive task of purchasing a new appliance. I feel blessed in knowing him for future repairs."

"Called and immediately got to a dispatcher that scheduled me for first available appointment two days out. Tech arrived on time and quickly diagnosed failed capacitor. He went the extra mile to call the manufacturer to find the part was under warranty which saved me 50% on part. I asked if I should proactively replace capacitor on other unit and he said no, there is no way to predict when they will go out. That meant to me they are not into pushing unnecessary repairs, which is great. Good overall experience."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Great. Very respectful and helpful in resolving the issue I was having. Went the extra mile to take care of my problem."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Nothing but amateurs! I held this review because I was told, by somebody working for Crockett, that they were going out of business. I am not surprised that my relationship with them ended in a lie. We signed a contract to remodel our only bathroom. Initially they promised to complete the bathroom in two weeks. Not being naïve, I assumed it would take a month. One year later we settled without the bathroom really being complete. This project was marred by incompetence. The first crew had intra-crew drama that we got sucked into. After that, we never knew who was coming or when. Weeks would pass with no work. In the meantime, we had plumbing emptying into buckets, pipe stubs for taking baths but no functioning shower, and half-finished tile. One would think that a contractor with 40 years of experience would know how to set a traditional subway tile pattern. Not the case. Tile had to come off the walls three times (not to mention the time they put the wrong grout color in, tried to grind it out, and ended just scratching all the tiles). Same with the floor tile, which also had to be lifted three times. Incompetent mud and paint crews. This bathroom had to be tapped, mudded, and painted multiple times because the contractors apparently didn’t know how to mud and sand a smooth tape seam. They seemed incapable of getting the shower riser straight when I could clearly see the fix. They blamed the slow pace of supply chain problems. However, the contractor we hired to do our kitchen at the same time completed their work according to the agreed upon schedule--no supply-chain excuses there. They didn’t respect our house; we had sheet rock mud and paint on the floors and on our furniture. Drop cloths seemed to be an alien concept to these folks. In sum, if you want incompetent people tearing into your house, then, by all means, Crockett is for you."