Get matched with top patio pros in New Castle, VA

"THE WORK -TEAM LED BY STACEY SCOTT, INCLUDED: TYLER DUNFORD & KENLEY USSERY. THIS TEAM IS EXCEPTIONALLY GREAT AT THE JOB THEY DID IN OUR YARD. THEY TAKE PRIDE IN THEIR WORK & ARE INFORMATIVE TO CUSTOMERS AS TO WHAT IS HAPPENING IN THE WORK BEING DONE. ON A SCALE OF 1 TO 10, THEY DESERVE A 10 PLUS. THEY ARE KNOWLEDGEABLE & SKILLED AT WHAT THEY DO. THEY ARE A GREAT ASSET TO JES COMPANY !!!!!"

"We can't say enough positive things about Professional Hardscapes. We hired them to repair our enormous rock wall that collapsed after a storm. The entire job took about 4-5 days...which was seriously amazing considering the scale of the project. Henry, the owner, was quick to answer emails or other questions we had. Periodically we would watch the crew (basically because we were amazed at their skill). They were pleasant and professional. At the end of each day, they cleaned up their personal belongings and at the end of the project, cleanup was perfect. They did not interfere with our daily routines in any way. The cost of the project was very reasonable. We will hire them in the future to repair other sections of our stone wall. This project came after we had a bad experience with another contractor, so we were cautious. Much to our delight, this was a completely different experience. It was a blessing to have hired them - what a peace of mind they delivered (as much of our driveway had been blocked by the collapsed wall and stone everywhere). Thanks so much to Professional Hardscapes! Henry and his crew are wonderful people to work with."

"I was afraid the job would be too small and no one would want to do it. Elvin discussed two options and told us exactly what he would do. The price was very reasonable and the job was completed in an afternoon."

"Cost more than we expected, but great job, it’s done and we are moving on with the rest of the project. Thanks guys."

"Got the job done as promised."

"Travis and helpers have been the best handymen crew I've used in recent memory. His work is of the highest quality, he's right on time every day and works a full day if necessary, sometimes longer, his work is very reasonably priced, he uses the best materials, and, perhaps best of all, he's honest. He recently did a whole house painting for me, and it turned out to be an exceptional job. We agreed on one coat of paint overall, but in lots of places he put on 2 or 3 coats at no extra cost, we agreed on a limited, specifically identified amount of wood trim replacement, he replaced significantly more wood trim and didn't ask any extra. Lots of 2 story ladder work painting about 25 feet up and he didn't charge extra. He also replaced a wood deck for me and the quality of that work was outstanding. On top of all that he's easy to communicate with, respectful and courteous. As far as I'm concerned, he's the best!"

"Beware of Dollman construction, also doing business as Essential Improvements in the Roanoke, Virginia area and beyond is a company to avoid. They employed somewhat dirty practices in my opinion and while it may not be the fault of Dollman himself, the guy I was dealing with was Tracy White, design consultant. Ironically, he's no longer with the company. If my situation had contributed to that, Dollman made the right choice in getting rid of him. While I have copious notes as to what happened here, for the sake of the review, and my fingertips, I'll do my best to keep this brief. I was looking to get a workout building built (16x20), concrete flooring, walls, lights, etc. Tracy guesstimated they could do it for within 65k while several of the others I had gotten quotes from were north of 80k. His confidence gave me confidence and that was my biggest mistake. He wrote up a very quick design contract/commitment where I had to provide a 5k deposit and if they came in above 65k, I'd get my money back if I didn't want to proceed. I signed it, this was my second mistake. The agreement I signed didn't have enough parameters written in, just that they had to deliver a workout room / building conceptual design for a project within a 65k budget. A couple of months went by and I had met with Tracy White and Jimmy Dollman once to go over the initial design, after my signoff the quote would be provided. Jimmy was unaware that we had this agreement and the budget was 65k and it was never brought up in our face to face meeting. We just discussed the design, changes I would want and some recommendations he had for me. Price was never brought up but the quote would be coming. Some weeks later Tracy asked if he could stop by with the quote and I of course was fine with it. He came over empty handed, I invited him in and he told me it was going to be 92k. I asked him why, he said that it would have been 65k base cost with no profits if they were to do it for themselves. The 92k was because of the distance between them and myself. I told him it was odd because he had confidence they could do it for 65k. He nodded and then said that he didn't want to tell me over the phone, text or email and he felt I deserved a face-to-face meeting. I reminded him of the agreement, he said he had it but took a picture anyway and said he'd talk to Jimmy about returning my 5k. Within that same week Tracy reached out and told me that he spoke to Jimmy and was told that they can do the project within 65k but obviously some things would change. I told him not to bother and just refund my 5k. He responded with things along the lines of "you can't expect us to work for you for months for free" and "the 92k was because of all the things I wanted". That's simply not true. This left me feeling gutted because at this point I didn't want to use them anymore and what would this design look like? No walls, lights, ceiling or roof? I had some options, but I wasn't going to chase it too hard, however the route I decided to take was to email Jimmy Dollman directly, take accountability for the mistakes I feel I made, mention that I felt Tracy didn't communicate openly or honestly with me, him and/or his team. There was some lapse in communication beyond me and my control. I proposed that he refund $2500 to me because I didn't want anything for free, however I still wanted the agreement to be upheld with honesty and integrity. Dollman never replied to my email but in a separate email communication with Tracy asking where this magical 65k quote and design was, he told me that he spoke to Jimmy and understood I wanted $2500 and then to terminate our relationship. I told him I still wanted that if they were agreeable. He said they were and I'd get the check within 2 weeks After 2 weeks I didn't get the check, I called Dollman, I spoke to someone else there, gave her the background and forwarded the emails. It was at that point I was told that Tracy was no longer with the company. That's a small victory. I had to followup again after Labor day weekend 2024 and they finally sent out the check, it's deposited in my account and while I'm not happy, I'm content. Beware of these dirty practices and keep your head on a swivel. Go with a company that doesn't require a design agreement. Get a detailed quote without that and go from there."

"Excellent: spotless, top-notch quality work."