Get matched with top patio cover pros in Gloucester, VA

"They did not install the metal cover which would have required additional support. And they did not contact me to provide possible fixes as they had suggested."

"It all started out well after purchase of the initial Angie's list deal.  We promptly agreed on a date and a gentlemen came to measure and start the paperwork. Install date was set for 11/5/15. On 11/4, I was called about setting an install date.  My response was I already had one for the next day. Long story short, the company did not bother to tell me they had cancelled my appointment, they just acted like I never had one.  It was as though one side of the business did not know what the other side was doing. Since I made arrangements to be home on the 5th, I was not happy.  We finally settled on the 12th and the installation went smoothly enough.  However after completion, I noticed the installers had broken a piece of moulding in front of the patio door.  I know they realized they cracked it because they used clear caulk as a fix. I called the company and they said they would replace.  As of 11/30, the moulding still has not been replaced even though I was told the installer was picking up molding on 11/17.
I will say the person who came to measure and the lady who did the follow-up calling were professional. However, I can't say the same for the install side. The contact person was nice enough but he did not contact me to say the install was cancelled and to me it's taking way too long to replace the molding the installers broke.  I view it as a lack of integrity to cover up breaking the piece and not bothering to say anything to me.  The patio door is beautiful and I had planned to purchase a front door from them but have changed my mind.
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"It took much longer than expected, part of this was due to inclement weather & 2 ft of snow. When installer came he noted that porch was not secure enough to place sunroom on.  Owner of company came out to inspect while shoring up was being done.TRS shored up porch. Installer knowledgable and helpful. During demoing & building of stairs, they tripped power to house 3 times, finally they took out old outlet from old porch and used other outside outlet.
Projected time to start was 11/14/15 & finish 12/14/15, was not started until mid Dec., and finished 2/25/16.  County did not issue permit until Dec. TRS might be a little more realistic about construction times. Built sturdy steps & landing and put in all new electric to sunroom. A few knobs for windows missing which they had to reorder and one screen not set in properly and bugs got in, and cover plate to electric box with wiring to porch was not put on. They did fix after a few calls. 
When dumpster removed from driveway, it knocked my A/C unit off its base, unit needs to be repositioned we are waiting to see what that will cost. 
TRS did send out a quality review staffer to go over the whole project when finished, which is rare, so it appears that they really want client feedback.
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"Aaron is a most awesome handyman. His attention to detail and patience was evident during the process of removing my my rotted door and window wood frame and replacing them with PVC materials. He is professional and takes pride in the work that he does. I look forward to future projects."

"Did an excellent job of replacing screen as promised."

As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!

We take great pride in our reputation of experience, expertise, quality, and customer service to meet our consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. We take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job from start to finish. We look forward to working on your next project.

Jackson has over 30 years experience in all types of welding & metal fabrication. His company has been serving residential & commercial clients for 8 years. If you want lasting quality call today.

If you want your job done with great detail call us now. We take great pride in all our projects. Heston General Contracting serves the great state of Virginia

I am a hard worker with over a decade of experience in general contracting, extremely respectful and fair. My goal is to help people in anyway that I can, I also provide a mobile mechanic service, I treat even the smallest jobs with the highest importance, Thank you for your consideration