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"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"On time. Helpful advice on selecting faucet and garbage disposal. Very experienced plumber, worked methodically and efficiently. Came well-prepared with tools and parts. Took care to protect floor, countertop, and cabinets. The under-sink area, valves and drains are cleanly installed and a big improvement over the mess that was replaced."

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"The plumber arrived at my rental property to troubleshoot a bathtub faucet handle that was loose. He quickly identified that a part needed to be replaced and informed my tenant. However, rather than replace it, he haphazardly put the faucet handle back on improperly and quickly rushed out of the house. My tenant called me immediately to tell me that not only was the problem not fixed, but the water wouldn t even turn off anymore after the plumber had worked on it. He was also only in the home for several minutes before giving up, and my tenant informed me that he was extremely impolite to both her and her mother. When I called the company dispatcher to ask if he could go back to fix it, he lied to me and told me that the part was replaced (it wasn t), and told me that he would not send the plumber back out that afternoon. I called mere minutes after he left the home. I had a completely different company fix it the next day, and they told me that the previous plumber had done nothing at all."

"Professional, expert paintings, appeared on time. No complaints. Gate good advice on wiring home for wifi TV. "

"Great crew and Jon the owner was very knowledgeable."

"Handy1 provided an excellent workmanship and customer services for installing Gas Tankless Water Heater at our house. Their price was very competitive and the proposed Tankless product was superior to others in the market. The owner, Mel Hall, is a great person to have a business with; he is always reachable on the phone, most of the time on the first ring, very focus on customer satisfactions. We are extremely happy with the work and the water heater. Highly recommend Handy1."

"OK, so Mr. Frank was very professional. All his team was very professional, very polite. They were on time and they went far and beyond of what they were supposed to do and did not charge me more than what they said, so I am very very very satisfied with the work that Frank did, and I wanted to thank him team for being so wonderful and such a great People, we don’t get that anymore in America, but he definitely gave me that. And I’m so happy that I hired him. I had five different people that I got proposals from, and I called all of them multiple times to check on things. And definitely Frank. He definitely made this right. So if anybody needs a Plumber, that’s the guy needs to be hired once again. Thank you very much for all your services. And I recommend Frank to anyone that needs plumbing work done Thank You,"