"I needed stucco repair work on an old chimney (and other spots). Grady was meticulous and thoughtful on what approaches and materials would work. Throughout the project they allocated sufficient time for each treatment to cure and inspected the work before proceeding to the next step. Grady started the project with no money down and only required ongoing payments for materials until the project was well underway. The final payment was due only after they did a final inspection. Total project cost was also below other bids."

"Prompt, efficient, and great job done! Love our new patio!"

"Provider was suppose to return and finish laying sand on the patio. Since job was very close to complete, I paid him rather than wait. I never heard from him again. The sand has since washed out in spots and another provider is correcting the situation with polymeric sand. Other than the sand issue, the patio looks good in the way it is laid out. Provider was punctual, and the project went very fast considering it was in the middle of the winter.
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"Fernando evaluated a stone facade on my Colonial Beach, VA townhouse that had come loose due to poor builder construction. He matched the stone perfectly and repaired the original work to like new condition. He was responsive, timely, cost-competitive, and most importantly did grade A work. Would definitely hire for any future projects!"

"The installation was efficient and satisfactory; however, I would have appreciated it if the sales rep, when meeting with me at my home and going over the options, would have pointed out that the color of the window frame would not match the color of surrounding wood."

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I needed Joe and his son Tony on two occasions over the past two months.  Each time, I was met with friendly, on time service and very fair pricing.  Joe is very conscientious about doing a good job, and I like the chemistry he and his son have.  They work well together, fast and efficient.

Joe takes great pride in his work.  Of course, I'm in a rush to get things done, but after a particularly rainy weekend, Joe completed half my job one day and recommended that I wait two more days to let the bricks dry out as the humidity and moisture in the bricks were making the job look presentable but not right.  Joe wanted to do it right, which I respect.

I would use Brick Solutions again and again, and I would have no problem referring them to anyone else.

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"It worked out very well.  They showed up on time and they did the job very well and cleaned up and got out of there."

"Everything was done very well; removal of old sunroom materials, installation of new wall and roof over additional roof area. All wood work was very well done, installation of new glass and new structural roof! All done well. Exception was the new roof! Here the interfacing of new roof with existing roof was not done well. All the construction was completed at end - literally in last week of 2015; all seemed well for first winter of 2016, then in spring of 2016 the roof began leaking at or near the interface of new with the existing roof. I called Mr. Bart Scesney, the Senior Design Consultant , overseeing the project and reported the leak. He promised a fix. Then through the summer of 2016 the leak seemed to resolve itself but with return of winter the roof leaked through the winter of 2016 -2017. I called Mr. Scesney again and again received a promise of a repair; nothing happened. Again in winter of 2017-2018 leaks occurred, again I called with the same null response. Finally in the fall of 2018 I sent an email to Mr. Scesney with a copy to the President of TRS, Mr. Joe Henley. Again a promise of a repair but no response. Thus, this complaint to Angie's list and the same to the Better Business Bureau. Next will be a formal legal proceeding to sue the company for the cost of an urgent repair. Really hate to take this action because all other aspects of the work was so well done. But I must stop the leak; I have a cathedral ceiling and as a result a leak comes directly into my home."

"I will use Ferguson Home Improvement again, Mr. Ferguson and his staff was very easy to communicate with and very professional. They completed the job in a day they were in an out and the quality of work is also impressive. I will use Ferguson Home Improvement again when I need their professional assistance.
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"The initial meeting went fine, the man who came out seemed very knowledgeable.  Once they began the work, they finished in a timely manner, although I did notice they hit concrete in one of the locations they were trying to dig.  When I came home after they were done (I had left the final check with my daughter to take care of - mistake), I noticed the 'repairs' to the bricks were extremely sloppy:  completely different color mortar, etc.  There was a lot going on at the moment so I did not contact them right away, and then I procrastinated further since some time had already gone by and this was cosmetic, but when I finally did contact them, I was told their brick person had been fired and they would fix the problem, and he would call back the next day.  He did not call, so I sent pictures a few days later and my husband called a month or two later, but they never contacted us.  Later I found out that they had not submitted the final inspection report to the county by the deadline so things could be properly closed out, but since I did have a copy, I was able to send that in.  By the way, the 'inspection' was based on a review of the 'drive logs.'  Now I have had additional cracks/sticking doors inside and I think there may be a new crack outside (I have not compared yet with my pictures taken earlier to verify it is new.)  I have not yet contacted them about this problem to see if they will respond.
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