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"Super helpful"

"I actually had two services completed - The installation of a heat pump and a new water heater. They arrived right on time and completed both jobs in a day. Jesse and Jonathan did an excellent job. This was a 3rd-floor condo unit so the outside unit was on the roof of the 5th story, I could not have been more pleased with the outcome - a very professional and thorough job. They even relocated the thermostat to a better wall location. Very easy to work with and the most important thing to me was they obviously take a lot of pride in their work and it's always a pleasure to deal with people who do what they say. Highly Recommended!!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"Beware of long term service requirement to get any help. Nearly $12K on a whole home generator, but they will not come out to help unless you are part of their long term service contract plan. Their system is set up like "Pay to Play". Continue paying the monthly/yealy price to be a part of the exclusive service club or they will make you wait a week for help. Safety of system is irrelevant, you either join their service club or you are out of luck. Spend your money elsewhere unless you are willing to continue feeding the PIG to get service."

"It went perfectly. I supplied them a really filthy, worn-out sofa, along with 10 yards of Ultrasuede fabric. They returned to us an amazing, better-than-new sofa. The workmanship was absolutely amazing. Couldn't be happier with the results."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Service was good, they very on time, very friendly, and considerate. Their prices were pretty reasonable."

"I travel from Arlington to Rye Smiles for Life in Fairfax, VA for all my dental needs to include dental work, whitening, cleaning, and sleep appliance. I pass up many dentist offices, but it is definitely worth the trip. I constantly receive compliments from family, friends and total strangers about how my teeth are so beautiful. Dr. Rye is continuously staying abreast of the dental industry and is considered a top dentist in which I’m happy to be the beneficiary of such excellent dental care. His dental assistants and hygienists are absolutely fantastic in ensuring that your teeth get the best care! I highly recommend Dr. Rye to exceed in taking care of your dental needs!"