Get matched with top window shutter repair pros in Covington, VA

"Jimmy Chris and Jeff were great just like all the other folks said. Replaced some old wood windows and storm windows with the Vinyl by Design windows. The windows have made it warmer in winter and cooler in summer and a lot quieter. Professional job. They had to cut one window through stucco, put in the new window and did a fine job of the trim work."

"Great job!"

"We had cracks in the dyed mortar of the bricks above our garage. Grady took the time to match the color, even with the color having aged 10 years, and you would not even be able to tell that there was new mortar. If your project is anything like ours, you will not be disappointed."

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Shenandoah Shutters is excellent! Amy came to our home for a consultation and discussed the various options. She was very professional, thorough, and attentive to our unique needs. The company communicated with us on every step of the process and the custom shutters were ready earlier than expected. The shutters are gorgeous! Incredible custom craftsmanship and excellent quality. We are very happy with the work and highly recommend Shenandoah Shutters!"

"Owner Ricky Stroup was infinitely patient with us, as after our initial meeting it took us over a year to hire his company to do this work. During that year, we had multiple conversations with him regarding the scope of our project, and he was as willing to contract the scope as to expand it. He wrote several proposals for us, so we could see the financial impacts of our different scope options. Our indecision on scope, and delay in scheduling, never caused any frustration or ill will on his part. Mr. Stroup was helpful, friendly, and patient throughout! His team installed everything in one day, and all who worked on our project were extremely courteous and professional. We have been very impressed with the quality of the work. Working with Gutter Glove of North Carolina was an enjoyable experience, and I recommend this company!"

"Salem painting is fantastic!! Calling them to paint our 2700 sf house interior in August 2025 was a great decision. Corey and his team did an amazing job painting our ceilings, trim, walls, and doors. Corey offered suggestions and guided us through the process as we selected colors, shades, and quality of paint. His team perfectly prepared the interior removing picture hanging nails, curtains and rods, sanding down and prepping for painting. Even after applying two coats on our front door, the paint was bleeding through so they painted the door again! Attention to detail!👍 Salem painting saved us thousands of dollars compared with other estimates and delivered superior results! So nice to support a local small business instead of a franchise from a national chain. I highly recommend Salem painting as your primary choice for your painting requirements!"

"Beware of Dollman construction, also doing business as Essential Improvements in the Roanoke, Virginia area and beyond is a company to avoid. They employed somewhat dirty practices in my opinion and while it may not be the fault of Dollman himself, the guy I was dealing with was Tracy White, design consultant. Ironically, he's no longer with the company. If my situation had contributed to that, Dollman made the right choice in getting rid of him. While I have copious notes as to what happened here, for the sake of the review, and my fingertips, I'll do my best to keep this brief. I was looking to get a workout building built (16x20), concrete flooring, walls, lights, etc. Tracy guesstimated they could do it for within 65k while several of the others I had gotten quotes from were north of 80k. His confidence gave me confidence and that was my biggest mistake. He wrote up a very quick design contract/commitment where I had to provide a 5k deposit and if they came in above 65k, I'd get my money back if I didn't want to proceed. I signed it, this was my second mistake. The agreement I signed didn't have enough parameters written in, just that they had to deliver a workout room / building conceptual design for a project within a 65k budget. A couple of months went by and I had met with Tracy White and Jimmy Dollman once to go over the initial design, after my signoff the quote would be provided. Jimmy was unaware that we had this agreement and the budget was 65k and it was never brought up in our face to face meeting. We just discussed the design, changes I would want and some recommendations he had for me. Price was never brought up but the quote would be coming. Some weeks later Tracy asked if he could stop by with the quote and I of course was fine with it. He came over empty handed, I invited him in and he told me it was going to be 92k. I asked him why, he said that it would have been 65k base cost with no profits if they were to do it for themselves. The 92k was because of the distance between them and myself. I told him it was odd because he had confidence they could do it for 65k. He nodded and then said that he didn't want to tell me over the phone, text or email and he felt I deserved a face-to-face meeting. I reminded him of the agreement, he said he had it but took a picture anyway and said he'd talk to Jimmy about returning my 5k. Within that same week Tracy reached out and told me that he spoke to Jimmy and was told that they can do the project within 65k but obviously some things would change. I told him not to bother and just refund my 5k. He responded with things along the lines of "you can't expect us to work for you for months for free" and "the 92k was because of all the things I wanted". That's simply not true. This left me feeling gutted because at this point I didn't want to use them anymore and what would this design look like? No walls, lights, ceiling or roof? I had some options, but I wasn't going to chase it too hard, however the route I decided to take was to email Jimmy Dollman directly, take accountability for the mistakes I feel I made, mention that I felt Tracy didn't communicate openly or honestly with me, him and/or his team. There was some lapse in communication beyond me and my control. I proposed that he refund $2500 to me because I didn't want anything for free, however I still wanted the agreement to be upheld with honesty and integrity. Dollman never replied to my email but in a separate email communication with Tracy asking where this magical 65k quote and design was, he told me that he spoke to Jimmy and understood I wanted $2500 and then to terminate our relationship. I told him I still wanted that if they were agreeable. He said they were and I'd get the check within 2 weeks After 2 weeks I didn't get the check, I called Dollman, I spoke to someone else there, gave her the background and forwarded the emails. It was at that point I was told that Tracy was no longer with the company. That's a small victory. I had to followup again after Labor day weekend 2024 and they finally sent out the check, it's deposited in my account and while I'm not happy, I'm content. Beware of these dirty practices and keep your head on a swivel. Go with a company that doesn't require a design agreement. Get a detailed quote without that and go from there."