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"Jun was very professional and fully explained the issue with my siding. He quickly secured the loose siding and was pleasant to work with."

"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"The contractor remarks of my problem was to the point. A new trim was put on with my full satisfaction. Excellent work."

"The crew was quick, Ralph did an awesome presentation. We love our new roof, can't wait for siding"

"They did a fantastic job on my wood siding, window trim, and painting. Of 3 different contractors to perform this type of work for me over the last 15 years, they did without a doubt the best job. I would highly recommend them. They were very responsive to small requests such as removing an unwanted satellite dish rather than painting around it. There were some minor challenges getting on the schedule As a result we ran up against a schedule deadline for me and had to proceed with some second choice siding for some of the repairs. There was a little confusion over the required permit too, but in the end they got the work done when I needed it to be done. They estimated a little low, and the final cost was about 25% higher."

"I initially wanted some loose siding nailed into the house. Mark walked around the entire house with us and pointed out numerous issues. He gave us a quote for all the issues. After we agreed there were a few smaller items that came up. Mark didn't nickel and dime me. He did the work for the previously agreed to price. The workers were friendly and considerate as they went about their work."

"Updated Review: Alexander finished my Patio and the Mortar was left on the Flagstone on every side of the entire Patio. I asked him to come back and he told me he would have to wait 6 months for the Mortar to cure. This seems to be an excessive amount of time. I have no choice but to wait to see if he fixes it."

"From pre-sales through signing the certificate of completion, Presidential Exteriors provided first rate, professional, courteous, and friendly service. The new windows and doors work flawlessly, look fantastic, and have cut outside noise too boot. The new siding and trim work look fantastic. My only critique was the clean up on the windows and doors job could have been a lot better. Keeping in mind everyone has an off day, that won't stop me from inquiring about having my vinyl shutters replaced to match the new doors. How did I not notice think of them before?"

"Their salesman, Richard, was very professional and took time to try to get every detail correct.  When an error was found, it was corrected promptly.  Their price was slightly above the other two bids, but the apparent quality made the extra cost seem justified.  In the end, I believe that the price was reasonable.
Their roofing work was superior and the changing/re-sizing of the gable vent was perfect.  They did everything exactly according to plan.
However, the wrapping of the door and window frames did not go well.  The bending and fitting of the aluminum is very nice, BUT, the caulking work was not acceptable.  The lines were too thick and wavy. The poor caulking work detracts significantly making the final appearance less than satisfactory.  Also, even after spending time talking to the sales representative, the crew did not know to seal and wrap the metal lentils above the windows.  This should be standard practice - otherwise the homeowner is left with a small but very aggravating paint job to do.  Every other home in my neighborhood whose window frames are wrapped, have the lentils wrapped in one piece with the top of the window frame.  When they came back several days later to do this, they patched things together leaving nail heads exposed.  When I compare the appearance of the work on my home with the work done by a company that received lower grades on Angie's List, the work on my house does not look as good.
The accounting for the job also did not go smoothly, although it turned out okay in the end.  I received two erroneous "final" invoices before receiving a correct one.  They were just mistakes.  I don't feel that they were deliberate attempts to overcharge me.
The company did not provide cell phone contact information for their operations supervisor.  When I called the company to complain about the workmanship of the caulking being done, I had to go through the switchboard and THEY had to contact the supervisor.  I did get his phone number from him when he came by as a result of my complaints regarding the caulking workmanship.  I feel that the company should give the customer the contact information for the management person that is responsible for overseeing the job.
In saying that I would use Roofing and More in the future, I would do it with some trepidation.  I would definitely recommend them for roofing, but not for window/door frame wrapping.
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"Nhoj was very friendly and professional. He was able to come out the next morning to fix the loose siding and reasonably priced. Very knowledgeable and pinpointed how the siding was not properly secured previously. Highly recommend! 👍"