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"What a terrible experience. Before deciding to spend over $20k with OWSI, we had already sourced comparable materials from other shops. We walked into OWSI with most of our decisions already made. We decided to work with OWSI once they promised by centralizing everything with them, quality would be higher, they would be more efficient, and more cost effective. Instead, we experienced delays (they assigned blame to third parties in opposition to their promise that by centralizing they could operate more quickly), low quality work (that was ultimately fixed thankfully), and significantly higher expense. All this could've possibly been swept under the rug. When the final bill came and it wasn't what I expected, I called our POC (who also happens to be the manager) for an explanation before paying. With full intent to pay once the charges were clear to me, I called over a dozen times for 6 weeks, along with texts and emails. Instead of speaking with me, they put a lien on my house. Only once I threatened to involve a lawyer did they finally send me an email addressing my concerns. I immediately paid the balance and 3 months after everything, the lien has finally been removed. Especially after the delays and issues we experienced, I would've thought they would at least keep an open line of communication. Instead, they avoided any confrontation. To be clear, every person at OWSI and the third parties I ultimately had to resolve timelines with was professional and kind, despite working through issues. The POC/OWSI Manager who I won't name was the core problem throughout this process - overselling in the beginning, passing blame in the middle, and avoiding the situation entirely in the end."

"Mick at Signature Marble & Granite was marvelous. He was always available for any question, no matter how trivial. Mick always made us feel like we were important to the company and his priorities in customer service allowed us to trust him with no disappointments. This company was always on time and never left us waiting. When the work was being done, the professionals were up against a huge obstacle trying to work granite countertops around new cabinets that were crooked and installed with no regard by another company unaffiliated to Signature. Signature Marble & Granite managed to get it to work which was a miracle in itself. This company is simply magic. I would recommend Signature Marble & Granite to anyone in a heartbeat. From the best customer service I have ever experienced to product quality and genius workmanship, I can attest to the fact that this company has no flaws."