"SafeStreets’ alarm system is fantastic. The motion sensors, door/window contacts, and cameras work flawlessly. The home automation features are a huge plus—I can control everything from my phone. Highly recommend SafeStreets to anyone looking for reliable security."

"My next door neighbor's house was robbed last week, and I realized that I needed to do something to give me further peace of mind. Purchased new home security with ADT and opted to get the premium options with flood detection and carbon dioxide monitoring. Keep up the nice job ADT!"

"The job was done well and very quickly. The communication was great in running through all the options to fix/replace our storm door."

"Delivery was delayed due to credit inquiry. After the concern was raised, shipment was rushed to us. Self installation didn't go as easy. Issue was resolved over the phone. The glass break sensor was a bit sensitive to loud noise such as cabinet door closing and door sensor repeatedly falls off and had to be reattached. Notification of alarm activation was fast and made to the right contact numbers. This prevented false alarm calls to the police."

"I switched from another company to Security One, they use the same equipment. They had to come out and recode everything. I simply switched because of the financial benefit. I have only had them for a few months, and I haven't had any problems with them. They save me some money every month.  When my alarm went off, they did call me."

"We like their service. We haven't had any problems. They are very good. This was the first time we've had an alarm/security system in our home. The supplier is ADT. I like that I can set my alarm every night before I go to bed."

"We called Michael on a Thursday because of a puddle we noticed around our water heater.  Over the phone he gave us a few things to watch for ourselves to make sure that it was a leak and not something else, and told us to call back after we did what he told us.  After determining that we did, in fact, have a leak, we called Michael and he promptly scheduled an appointment to come evaluate the situation and what we needed to have done.  He was very honest about how much it would cost, about his skill set, and his licensing.  On the way out the door I asked him to check our faucet in a bathroom because the water wasn't getting hot.  He immediately diagnosed the problem and fixed it free of charge.    
The next day (Sunday) he called to say that he could replace our water heater that day although the weather was forecast to be atrocious.  He showed up promptly and got to work.  The whole job was done in about three hours, and he did some extra work that he found and DID NOT CHARGE for it.  HE was courteous, professional and excellent.  We will definitely use him again.
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"First the good:
The up front cost cant be beat since all of the sensors and control panel were no cost to cover 20 doors and windows.  Installation was pretty straight forward and the phone reps were fairly knowledgeable and professional.  I added a couple features like an extra key pad, siren and glass break sensors that cost aprox $350.  The extras were a little pricey but compared to the $2000 another provided quoted, it was still a deal.
The control panel is cellular based so cutting your phone lines will not effect the alarm.
Now the not so good:
The quality of the sensors has not been very good.  I have had 2 DOA when the packages arrived new and 2 failed within several days.  When I contacted Protect America they were very nice about sending me new ones, but it took weeks and a couple calls before I saw the first replacements.  The second set of replacements that arrived for the failed units ended up being the wrong sensors.  Their shipping department does not seem to have good quality control.  The next very annoying element is the wait time on the phone when you are trying to get anything set up.  I spent a couple hours on hold working through the set up the first time and at least an hour the second time when I installed the replacement sensors.
Some cautions; make sure you hide the main control panel because if an intruder disables it before the alarm has sounded for 60 seconds, the police may not be notified.  Also they only call to check if everything is ok if the alarm is not canceled for 60 seconds.  So you can not be sure if the signal is getting through.
Monthly monitoring fee is high, but since the system was intially free, even after 3 years it is still the cheaper route.
Now that I have the equipment, once our contract is expired I will find a different alarm provider that responds to every alarm.
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"It went great! Dave did a great job with installing our French Doors for my home office. The manufacturer shipped the doors with a dent in it, and the hinges were misaligned. Dave scored it up and fixed it, then installed, they look amazing."

"Oscar did an amazing job fixing the issues Vivint caused when installing my security system. Oscar was quick to fix my drywall and repainted the entire wall to ensure the repair blended well. He also replaced the sofit on the back of our home. Everything looks great, would hire again."