About us
Re-Imagine your bathroom with Rebath of Austin! ReBath of Austin is a local, family-owned Texas-licensed plumbing company and full-service bathroom remodeler with a full suite of product offerings to include tile, Onyx Collection, Silestone, ForzaStone, Custom Glass Enclosures, Hydromassage Tubs, and Durabath SSP. Services and products include lifetime-guaranteed, low-maintenance products installed by our trained and certified company employees. By avoiding the use of subcontractors and maintaining expertise in a single area of the home - the bathroom - we are able to provide a more reliable and efficient process than standard contractors. Most projects can be completed in days rather than weeks, and all of our work includes a written guarantee covering materials and labor. 0 interest for 12 months and low-fixed-rate financing options are available. www.rebathofaustin.com Call to schedule your free consultation today @ 512-836-7200.
Business highlights
Services we offer
Pick up the phone and Call Mr Rebath 512-836-7200, Tub and shower replacement, and commercial grade plumbing fixtures all installed by our certified and trained bath remodeling experts. Relax with Re-Bath, bathtub-to-shower conversions, custom glass enclosures, full-service bathroom remodeling, premier flooring, toilets, vanities, walk-in tubs
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 7% | ||
| 9% | ||
| 0% | ||
| 0% |
The project went beautifully, with very professional salesman [Tony Laudadio, who came to our home in the first week, filmed and measured everything, calculated with his IPad, and gave us a firm cost, with a free flooring flyer discount], Josh Agrelius [scheduling], Matt Wallace [project manager], as well as Jason Duane and Christina in the Austin office -- all providing information, advice, and assistance over a two-and-one-half month period, from initial call and visit through final installation. The main work was done in a week-and-a-half stretch by two very skilled tradesmen from South Austin, who were courteous, competent, clean, dependable, helpful with decisions and changes, as well as very appreciative of our hospitality. There were no added costs, even when we made changes in fixtures and flowing choices. When they finished -- meeting the deadline that ReBath had set two months earlier -- we then chose our own paints and completed our renovations in the next week.
We wondered about the price and how Tony did the estimate, since his work order just listed the materials that we had chosen. When I asked for a detailed list of item and labor costs, they sent only a list of rough combined material and labor costs for each of the rooms. When I noted that some folks on Angie's List had noted somewhat "high costs," ReBath stated that the costs were actually reasonable, consistent with the high quality of materials and workmanship. I found that to be true, as best I can tell.
We actually could not be happier with the beautiful outcome!!! We had lots of choices for shower and floor materials, in both color and substance. Given the small samples that Tony could bring to our home, we found it most helpful to go twice to the ReBath office on Howard Lane in North Austin to see larger and more varied samples, as well as model displays, in picking our shower stone walls and flooring [at Tony's suggestion, we visited Floors and Décor warehouse on Braker Lane to see their huge offering, before choosing a different more dramatic flooring there for the Master Bath]. The materials and colors that we chose, with some advice from Tony and Matt, turned out great - many shades of browns to greys in the wood and granite, with striking contrast in the dark bronze fixtures. And removing the dividing wall in the Guest Bath, as Tony suggested, made a huge difference in the open feeling, so well implemented by the two craftsmen who did all the work.
We are grateful to the whole ReBath of Austin team, and we highly recommend them to our friends and others.
During the 2 weeks we had plenty of opportunity to observe how the work was being done. These are our comments regarding our full experience with ReBath:
1. Working with the ReBath design consultant to plan our remodel was an excellent experience [Bryan Letts]. We were able to pick out all the materials we wanted to use as well as having total input to the design of the remodeled bathroom.
2. The same 2-3 man work crew came every day and did the complete job from start to finish during this 2 weeks period. This crew was led by Ismael, who is a plumber, carpenter, and tiler. It was nice not having different people coming each day as our remodel progressed.
3. The work crew did an excellent job of cleaning up before leaving each day.
4. I have never dealt with a more courteous and professional company than all the ReBath people we interfaced with .
5. Every part of this job was done right as Ismael and crew take the time to do it right the 1st time.
6. The entire ReBath staff was very accommodating with our all of our requests during this entire project.
7. The ReBath staff was even responsive to phone calls/messages after the job started.
8. The only area we could see for a little improvement was on one occasion I was trying to get pricing and a part number on an extra accessory that was not part of the original job scope. This request was not responded to in a timely manner, but eventually the accessory was provided and installed at no cost!
OVERALL.....BEST JOB EVER! WE ARE COMPLETELY SATISFIED!
If you want a simple remodel of a small bathroom, Re-bath lives up to its hype and will do the job very quickly and fairly well. If you
want something more, caveat emptor.
Our saga started in March 2014, when we had a lengthy consultation with the sales guy and signed the initial contracts. Right from
the start, the sales guy insisted that the project would take 4-6 DAYS to complete after all of the products were in and the work was started. Tony insisted this even though the project included a small bathroom with new tile floors, shower enclosure, vanity, cabinets, fixtures, and replacing a standard door with a pocket door; and a master bathroom with all of the same plus additional cabinets, two pocket doors, a jetted tub, and a tankless water heater. I had upped that estimate to two weeks in my mind, but we were both way off.
We started the wait for project materials to arrive. Part of the delay was our fault for taking time to select the tub and fixtures we wanted. The first snag came in April, when Tony told us that the shower enclosure we chose was being discontinued. This was a big problem because we chose everything else in the bathroom to go with the shower enclosure we originally picked. It took a good month for the samples of the new materials to arrive and of course we needed to see everything together so we could select cabinets and tile to match our new surround color. We are into June by this point, and again waiting for the materials to arrive. Finally, finally we get word from the project manager that the work could start on July 7 and would take 4 ? 6 WEEKS to finish. After much argument, he agreed to try to finish in a month. OK, the small bath was done first and it was complete within 4 days, yay. We discovered many details were overlooked but they were eventually finished. With the master bathroom, it was one thing after another. The vanity went in but the fixtures weren?t centered properly. We received a tower unit for the vanity, but Re-bath never validated the measurements with us and it wound up taking up too much space. When the right unit arrived, it had to be moved TWICE because, again, measuring was not done properly. The new wall with a pocket door was hung crookedly and the pocket door didn?t close properly. The threshold between the master bedroom and the bathroom, and between the bathroom and closet were sloppy and mismatched.
When Re-bath considered the project finished, we had a punch list of 24 items?stupid things such as not sealing the top of the enclosure to the wall and not sealing the entry to the jetted tub, among other things. Nearly every item on the punch list was due to lack of care of their part and all could have been avoided through proper supervision and review of the work. The glass for the shower, while OK, was not frameless as specified in the contract. The glass is the only thing that?s bringing this review up to three stars, however, because Re-bath agreed to reduce the contract price for most of the cost of replacing the shower glass by someone
who knows how to make frameless glass enclosures.
The fiasco with the water heater is quite another matter. The Re-bath sales guy probably should not have agreed to include the water
heater as part of the project, but he did include it and said it would be no problem. Their master plumber is the only one allowed to deal with that sort of thing. Finding time in his schedule and coordinating the installation with the inspectors brought one problem after another. Initially, he measured the existing conventional water heater and ordered the parts needed for the gas lines and the exhaust flue. When he came to install it, he realized that he ordered the wrong size flue so had to order another, which took another week. Then he said that they needed a special platform ladder, but there was not one to rent in the entire city. The fact that it took weeks to look for the ladder needed for the installation is unbelievable, but it happened. After the installation, it rained and there was leak and they had to send the roofer out to properly seal that leak.
In the end, what soured us on Re-bath is the lack of communication. It appears that this is a common problem for contractors, and
one that is so easily solved. If Re-bath had bothered to stay in touch on a regular basis, we would have grumbled but would have accepted delay after delay after delay so much better, and I think all of us would have been much happier. The project was finally completed in October 2014. After the project was finished, one of the owners of the franchise booked time with us to discuss the
project so he could use it as a teaching situation, but he forgot about setting up the appointment and did not show. When we called, he asked ?what did we do wrong now?? not even realizing his error. We were fed up and did not wish to waste any more time with them on this.
Re-bath is not cheap. In the end, we like our bathrooms and think the materials are attractive and (we hope) durable. But it was a painful process and we cannot recommend Re-bath for anything except simple bathroom remodels. They claim two things that set
them apart ? speed and a no-additional-cost-for-any-surprises-behind-the-walls guarantee. They did live up to the latter promise, but fell far short on the speed promise.
Licensing
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