Monarch Pool Services inc
Monarch Pool Services inc
Customers say: Quick response
2 years of experience
Free onsite estimate
Here at Monarch Pool Services, we pride ourselves on our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. We never leave a job unfinished, or a homeowner not 100% satisfied with our level of service. We handle pool work in Austin and the surrounding areas. Call today!
"I hired Monarch to maintain my pool starting Jan 1, 2024. In March I emptied my 8900 gallon pool and acid washed it. A month later I had black algae in my fountain. This remained for weeks. Sean finally told me to call someone else to get rid of it. The calcium level two months after refilling my pool with fresh water was 201ppm. In August Sean tested my pool. This was the result according to a test he sent me: For calcium, I got 1025, but I am not sure how accurate that is. When I ask more about it, he had no explanation. Another time he cleaned my filter and forgot to connect the hose. Another time he turned off the valve that runs my fountain, When I called he told me he had no idea what the problem was. The fiasco led to replacing a $500 valve when he was the one who wrongly turned it off . The final straw was he cleaned my pool filter (less than a year old filter). And it was so saturated with shock that it ruined the filter. in addition, when he took the filter out, he broke the filter core and lef the broken base wedged in the unit. My concern is that he NEVER took responsibility for his mistakes or any of the damage he caused. As a result Ihad to replace over $900 worth of items. He also has a picture on his web site of my pool which I have asked him to remove. I would NOT recommend his services."
Van M on September 2024
Here at Monarch Pool Services, we pride ourselves on our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. We never leave a job unfinished, or a homeowner not 100% satisfied with our level of service. We handle pool work in Austin and the surrounding areas. Call today!
"I hired Monarch to maintain my pool starting Jan 1, 2024. In March I emptied my 8900 gallon pool and acid washed it. A month later I had black algae in my fountain. This remained for weeks. Sean finally told me to call someone else to get rid of it. The calcium level two months after refilling my pool with fresh water was 201ppm. In August Sean tested my pool. This was the result according to a test he sent me: For calcium, I got 1025, but I am not sure how accurate that is. When I ask more about it, he had no explanation. Another time he cleaned my filter and forgot to connect the hose. Another time he turned off the valve that runs my fountain, When I called he told me he had no idea what the problem was. The fiasco led to replacing a $500 valve when he was the one who wrongly turned it off . The final straw was he cleaned my pool filter (less than a year old filter). And it was so saturated with shock that it ruined the filter. in addition, when he took the filter out, he broke the filter core and lef the broken base wedged in the unit. My concern is that he NEVER took responsibility for his mistakes or any of the damage he caused. As a result Ihad to replace over $900 worth of items. He also has a picture on his web site of my pool which I have asked him to remove. I would NOT recommend his services."
Van M on September 2024
