Waterview Pools, Inc.

My experience with Waterview Pools was nothing short of a nightmare. Their utter lack of organization, abysmal communication, and constant incompetence turned every step of the process into a debacle. It's astonishing how unprofessional they were, to the point where we had to write a Job Change Order for them because they clearly didn't know what they were doing. They missed the mark on the majority of their promised deadlines, leaving me exasperated. To top it all off, their refusal to honor their warranty and their ghosting of me afterward is the epitome of unethical business practices. I strongly advise anyone to steer clear of this company, as dealing with them was a horrific and costly mistake.

Waterview (Cody M.) designed and built our pool in 2019. It is now a tear down and rebuild due to bad materials. HE HAS NO INSURANCE!!! He lied to us about having insurance. Now we are stuck trying to sue his subcontractors. He looked at me and my family and told us he will not help us with any of this. We are left with a worthless pool that will cost at least $30K to demo and repair the yard, and if we were able to rebuild it another $150K. I am open to meeting/talking to anyone wanting to use this company. You are welcome to come see this mess in person. I have all paperwork and communications to back up this review.

My wife and I have been having nightmare with Cody (WaterView Pools) since 2019. There were countless problems during and after the completion of the pool. What we have experienced with WaterView Pool (Cody) is the followings: • Serious leak issues (see photos) and Cody has no experience whatsoever and trying to fix with his guys just to cover up and not able to find the source of the leak(so many ridiculous stories). This took more than a year to found out broken pipe under the spa, replaced but there are so many cracks inside and outside already due to the leaks. Cody refused to hire experts and trying to use his own guys with little experience and save money. Since spring 2020, our pool has been emptied 3rd times to repair leaks repeatedly and still hasn’t been completed. • Cody has never ever managed or supervised any steps with ay subcontractors whatsoever. They even miscommunicated with a pool gunite company(very important step) and the pool height was incorrect and that was just beginning. • His guys messed up my fence and didn't even cap the irrigation line before digging. They were just so reckless, and Cody had no control of them. • Cody/his guys had no detail plan on anything. We had coping stone and tile installation issues, a filter cap issue(we wasted a ton of water and messed up our backyard and fence), skimmer leak issue, water heater issue, missed installing underwater pool light, huge water loss, etc... • They turned off our septic system from last year and our backyard have been messed up. I spent so much money and time, but WaterView Pools(Cody) is not putting my pool in his top priority. Cody says ‘I am trying…blah..blah..’ but taking a year and half and we couldn’t use our pool last year more than a month and we can't use our pool since March this summer. Avoid Cody if you want a stress-free building pool process. He has horrible management skills and not capable of doing anything!

It’s been over 365 days and our pool still isn’t finished. We began our pool experience in October 2018. We are still dealing with incomplete work and quality problems. This has been our experience. We found Waterview through Angie’s list. They offered a 6% discount. Cody said that discount was in error and they had asked Angie’s list to remove it. He only partially honored the discount. As Angie’s list members we still find their coupon posted in magazines and in the website. We met at our house. We described what we wanted in the pool, how deep we wanted it, where we wanted the deep end and how many benches we wanted. When the build started we did not receive what we drew out together. The deep end was put in the middle! One bench wasn’t in the right spot. It had to be corrected. Not once. Twice. The pool plaster was done so poorly they had to redo it 3 times. It is still streaky in some parts. We are told this is normal. It wasn’t our experience with the pool builder from our previous house. We did not have pool school. He didn’t even get our pool properly running as one of our skimmers wasn’t functioning and our chlorinator had no tabs. Heck the equipment was still wrapped in plastic. We were even told to take a water sample to Leslie’s and figure it out. We did not receive any pool chemicals in a start up kit - no tabs or acid and had to ask to get the pole, scrubber and net. The contract says we were supposed to get a vacuum. We don’t have that. One skimmer basket was damaged and is missing the handle. One trade would damage work from another trade. The plaster company plastered the lights in. They had to fix it. They stained our pool chair and pool decking. The pool auto leveler wasn’t hooked up to the water supply. Then it wasn’t functioning properly. It’s just cheap toilet parts. The lights in the pool were installed incorrectly. Pool was excavated for dome lights but the electrician installed smaller LED lights. Plaster guys were going to plaster in loose lighting fixture until we asked if there should be a fitting installed. They had the wrong sized fittings too. They used a hand saw to retro-fit it. The pool decking looked awful. We have cracks, we’re missing color, they sprayed all over the stairs without cleaning up. For more than 4 months we have asked for help to resolve. Cody said he would ensure it would be fixed and the decking people weren’t calling him back. The decking guy said the pool builder never called. Who is telling the truth? We paid another $900 to find a reputable company to do what they couldn’t after 4 months. Around the exterior of the pool, we had rebar sticking out of the concrete and had thin metal wires poking out. We had wood forms visible on the sides and back of the pool. We had to be told by our pool decking repair company that was wrong and the pool wasn’t finished properly. We had to make Cody get his crew back to fix it. They would not pick up their trash. We had to beg for him for months to pick up their trash. They left a torn up tree on the property for months. We still have chunks of concrete and pool coping around in our land. The pool coping wasn’t secure. It was cracking and we could move it with our hands. That had to be repaired and after many calls they came, removed the coping and re-secured them. Naturally that means the rubber-like grout around the coping is broken and missing and needs to be repaired. More than 2 months later and it’s still not been repaired. We keep calling. We get nowhere. Cody, the owner, had no project manager, had non-English speaking labor that could not communicate with us and Cody was never onsite to facilitate. Cody never inspected their work. Cody never even checked the pool to ensure it was finished. It’s not that he didn’t come over. He did. He just didn’t do anything but look at plaster or say how nice our house and pool looked. We are over a year on a project that should have been done in 4 months. We still have a repair that needs to be made. For a year, promises have been made and promises broken. We couldn’t be more disappointed. So you judge for yourselves if this is a pool building experience you want.

Complete lack of supervision and quality control. More than two dozen mistakes. Still not complete after six months.

I cannot recommend Cody strongly enough. We interviewed 3 pool builders, all would have done a good job, but I felt there were things they really did not "want to do". I felt it was not in their business plan to review options we felt were important to us. They were open to it, but tried to talk us out of it for one reason or another. I suspect it was to keep “their” costs down. We were looking for a pool builder that would listen to us. We were looking for a geometric shape pool that matched our home. We prefer a classic pool and deck design versus the "bean shape" with flagstone decking and coping. Most builders wanted to put is in "their" pool mold. Seemed to be a reason for that, bean shape pools are a bit cheaper to make (less perimeter and less structure needed), and do not need to be built to as exacting dimensions. Hard to hide errors with geometric shaped pools. Of all the builders, Cody listened to us and designed a pool WE love. He did make suggestions, but not because that is what would save “him” money... he designed a pool and made suggestions that complemented our vision. Cody has been at this a while, and I know why... he listens and designs what his customers desire most. But a good design is only part of it. His contractors are top notch, true craftsmen and make it all happen. I was also impressed with extras added in the structure of the pool (more steel). Cody could save a few bucks as the bigger builders do, but why? I appreciate that, and in the end I think our pool is built with more integrity and quality then would have otherwise have been. Continuing with quality, the equipment selected was top notch, even down to the pool kit. Again, most large builders save a few bucks per pool, and when you build so many pools maybe it ads up. But how does that help your pool? Cody would not want cheap stuff in his pool and he builds yours with that in mind. I firmly believe what motivates Cody most, is how his work provides a lifetime of memories for the kids (young and old). Talk to Cody... you deserve to get the pool YOU want!

These guys are fantastic! They designed a great pool, fit around our existing landscape plans, showed up and worked hard. From the minute digging started, through rock and plumbing, to plaster and filling, they were there, working **** ** every detail. Each craftsman was a true pro and perfectionist. The guy who did the plumbing, Nacho, measured every cut so that all of the visible plumbing was level, and even used clear primer so that there wouldn't be ugly purple lines around those pipes. The guy who did the digging was truly an artist. While he was using a several ton backhoe, it was like an extension of his hand, especially when it came to shaping curves. At one point he was an inch shallow, on limestone. He didn't shrug his shoulders and stop, he kept digging until we were at the right depth. We have a beautiful pool and deck to show for it, and highly recommend this company to build your backyard dream.

Waterview built us a beautiful pool, which we enjoy quite often.

I cannot say enough about our experience with Cody and Waterview Pools! From the first meeting Cody was very attentive to our every need and desires for a New Pool! Unlike the other pool contractors Cody listened and was able to take our Vision and capture it in every detail! One thing that drew us to Cody was the fact that he only uses the same crews to do all of the work ensuring that they would protect the level of integrity and craftsmanship that a Cody McFadden Waterview Pool requires. From start to finish Cody exceeded all of our expectations! I want to thank Cody and his team for making our dreams of an outdoor oasis right outside our backdoor a reality!

I cannot recommend Cody and Waterview Pools enough! My wife and I had interviewed many other pool contractors and were about to make a decision on one of the others but had been referred Cody's contact information and wanted to hear from one more contractor...and we are glad we did! Unlike all the rest Cody was able to capture our vision of what we wanted in a pool, but most importantly he understood and materialized what we wanted in a total outdoor living area! From the concept drawings all the way to the construction completion Cody captured every detail that we desired and was able to accomplish this within our budget and time frame. We started the Pool in February and despite all of the rain he was still able to complete the pool in time for the Summer! Not only was Cody a pleasure to work with his multiple crews were true craftsmen and very professional! Unlike other contractors, Cody only uses the same labor crews who understand the level of integrity and craftsmanship that a Cody McFadden Waterview Pool requires! I would highly recommend Cody and Waterview Pools to anyone who is searching for that outdoor oasis! Keith C.

Very well. Cody is extremely pleasant to deal with and other than a few delays with the city everything went well. I can honestly say that Cody and his team exceeded my expectations and the final product is beautiful.

Great. They did a great job

Not great. A check was written to start the project in June 2014 and the pool project is still not completely done. There are good and bad parts to the pool. Stones around the coping don't match, the tile is beautiful, but not even around the pool. Poor stones used for the coping are breaking. Mortar didn't seal correctly and has cracked. Etc. We have had to pay ourselves to get the electrical finished, as no one would return calls about finishing the work, or no one would turn up with correct equipment. Because there was no construction supervisor to check work done, we became the construction managers. There was so much stress involved with calling workers and Cody, and not sure if someone would respond, or turn up to do work. We tried to watch the details, but not knowing what to look for, there are now problems still pending with the pool. There was a leak in the pool we tried to get Cody to take care of, but that didn't happen for three months. As a result, we paid out over $600 each month for water leakage until it was corrected. Also, the auto fill didn't work properly, luckily my husband fixed it, as no one else seemed able. I could go on, but just wanted to let you know, every part has been a struggle. I wish we had hired someone else to do our pool, hopefully it wouldn't have been the nightmare this has sometimes been. Cody seems like a good guy, but he doesn't seem too concerned with our water expenses, hiring out for electrical problems, etc. These really were his expenses. We were stuck with them. We would like to look at the pool and enjoy it, but we see the poor quality workmanship that could be fixed, if Cody would ever respond. We would also like to be finished with all the details pertaining to the pool. At this point it will probably be up to us to pay someone else to complete the rest of the work. This is not pleasant, since we paid approximately $120,000 and over already to Cody. For that you would think he could have been a little more ethical. I would not recommend him to anyone.

Great! Cody gave great advice and listened to our thoughts and ideas too. This was our first time building a pool and it could have been an overwhelming experience but Cody made it easy. It was completed in the time specified (about 6 weeks). The pool turned out beautiful and we love it.

Cody was extremely knowledgeable, professional, and helpful. He began excavation the very next day after contract signing and delivered a pool and spa that exceeded all of our expectations at a very reasonable price!

I had sent an email through Angie's List to contact and get a bid on installation of pool and spa. I ended up having to call Cody. He did come promptly after the phone call. It was downhill from there starting with "You are so lucky that I came here." Not really a welcoming start when I was going to pay him. After describing what I wanted - pool and spa installatiion - he asked how much I wanted to spend. I told him fifty thousand. He then said, " Everything you want is very expensive and if that is your budget I might as well leave right now." I wasn't really enjoying the experience with Cody, but wanted to see what he would come up with.. None of the other pool designers had said it was going to be expensive or that they couldn't,t work with a budget. I told Cody that that was the starting point and I understood I might have to spend more. The best part - I never heard a word back from Cody. No call, email, or proposal even though I had sent the necessary plot specs.

Nice company.

I met with Cody in the middle of March while I was looking to get an in-ground pool added to my backyard. I had met with two other companies prior to this. Cody came up with a design that really caught what I was looking for and I felt the price was pretty spot on. One of the things that I liked from the first meeting was Cody just seemed really cool and laid back and was easy to talk to and get along with, that meant a lot to me. I was really looking to create a backyard that I could entertain in year-round and not feel that I would need to add to, or enhance down the road. I have now had the pool up and running for almost a month and I've added furniture, etc, to the area and I am very happy with the final product, in fact I'm amazed. Shortly after I went under contract with Cody he got to work, the whole project was done in a relatively quick time frame, which was awesome! One day after they had started digging they stumbled upon a pipe that was not in my survey, it kind of bummed me out when I found out because I figured it would put a huge hold on the project. Cody was out within the hour, made some minor adjustments to the plan and within an hour or so digging started back up! Overall there were really no big issues and anything that came up Cody addressed immediately. Overall I'm very happy with the experience and would recommend Cody and WaterView Pools.

Working with Cody was a pleasure. I loved that he came over every single day of the project in a friendly, upbeat mood with plenty of good cheer to spread to us all. Before finding Cody, I had interviewed lots of other contractors in the past for this job and absolutely none measured up to Cody. He listened to what we really wanted, implemented those ideas and enhanced those ideas to make our project a truly custom design. He took the time to give us a personal touch, almost as if he was building for himself. I was looking for someone who could get excited about our project and give us a unique and special design not just a ordinary cookie cutter look. Cody met those demands every step of the way. He surrounded himself with highly skilled, competent and reliable people who took pride in their work. Our project has been completed now for 6 months and we have absolutely enjoyed our beautiful backyard that Cody created just for us.

UPDATE 12/01/14 Waterfall leaks and penetrates through mortar joints on coping adjacent to waterfall. Mason attempted to repair twice but was unsuccessful. After several phone calls and emails and claims that someone would be sent out to fix, that has not happened. Very disappointed with Cody. INITIAL REVIEW It went great. After talking with several pool contractors I viewed a video from Cody McFadyen, the owner of Waterview Pools, LLC. I immediately knew that Cody was the guy I wanted building my pool. Our initial meeting with Cody only confirmed that he was the right contractor due to his experience and pool building knowledge. Excavation started on 08/19/13 and we were swimming in late September just as promised. The crews were hardworking and very respectful. The Oklahoma flagstone coping really makes the pool look great. The masonry worker who installed the coping, tile and waterfall stones is a true artist. The plaster used was a quartscape Caribean Blue and really looks great. Cody used a tan color on the spraydeck which really ties the deck in with the flagstone. I would definately use Waterview Pools again.

Called about a repair. Cody responded quickly and set up a appointment the next day. Called me back about 5 pm the same day and told me some thing had come up and he could not make it the next day. He then suggested that he come out that evening to see me and he did. He spent about an hour giving me recommendations on how to solve my problem. He convinced me to go with the least expensive solution even though he would not be doing the work and said he would get me in touch with the person who would do the best job when I was ready to get it done. He knows the pool business inside out and if I ever needed a major repair or built a new pool, Cody would be the only person I would call.

Waterview pools built & designed a beautiful custom swimming pool at my home ! If I ever build another pool the only pool builder I'll use is Waterview, they over delivered, I'm very happy with the end result. I knew that the second biggest investment to buying my home would be having an in ground pool built, that's why I got so many bids for the job. Waterview wasn't the least expensive and they weren't the most expensive regarding their bid cost to build my pool, however they were the most professional and I knew they understood what I wanted and could capture my vision, they got it right ! When the neighbors see my pool their jaws drop open and they can't believe how beautiful it is, thanks Waterview ! I'm enjoying these hot days now grilling, chilling, and swimming out by my pool.

We talked with a number of pool builders before deciding to go with Waterview Pools and this was the best decision we made. Cody worked with us to go over the pool design and also helped us understand what equipment would work best for us. Mike and his crew did an amazing job during construction. Mike helped us make adjustments to the design that made the pool so much more than we could ever hope for. He provided good design suggestions, the change order costs were very reasonable, and Mike really treated the whole projects as if he were building it for himself. We reused all the stone that was removed for the pool construction, and Mike and his crew created beautiful retaining walls that gave us back over half our yard space that was previously too steep to use. The pool and yard are beautiful and we love it - we use it every day. Each time we have guests or others over, they are amazed at how spacious the pool is and all of the little design extras that Mike and Cody added such as seat walls, waterfalls, and plenty of areas for the kids to play. We would highly recommend Waterview Pools to anyone that wants a great pool at a great price.

I have worked for a variety of pool companies and if I were to put in a pool the only choice would be WaterView Pools. They know what they are doing. They are run by some of the most experienced pool builders in the Austin area and have happy customers with beautiful pools.