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"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"Did a great job"

"If you want to hire a company that cares, this is the one. We needed to have a bath converted into a walk-in shower in our guest bathroom because of the accessibility issues. The original design looked great, but it would have taken a couple of months to get all the supplies. John and Travis realized that we had an urgent need and came back with a great design that used great materials and we didn't have to wait for so long. In a couple of weeks, we had a crew headed by Jesse that landed in our bathroom. They were great. Everything was done in a day and a half. The quality is superb! Every time I walk into the bathroom, I enjoy the look of it, plus we are happy with all the benefits of having a walk-in shower. One more thing I want you to know is that I really mean what I am saying in this review. When the owner of the company, not a hired salesman, is directly involved in projects, it makes a big difference. Plus, the price was more reasonable compared to "the big shower remodeling companies""

"The Expo home came out, and they installed a step-in shower for the family; their work was excellent. We worked with Da'Monte, Kawin, and John, and they were very professional. We would recommend them to anyone needing this type of service."

"Jordan M. was excellent in skill and service. He arrived on time, got right to work and completed the shower install when he said he would. He was respectful of our home and cleaned up after he was finished. Our new shower is gorgeous! We will highly recommend him."

"First time hiring someone for this job. It went well."

"Allie was amazing from start to finish. Great communication, punctual, visionary, partner, trustworthy, and flexible. She made our vision a reality. Every guest and family member that comes over compliments her work. 10/10"

"Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here’s where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn’t think it needed power washed. Ten years of dirt and they didn’t think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn’t wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says “Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory.” Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It’s not an easy product to strip off hence the reason it last much longer and that’s why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You’ve signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don’t like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns."

"Whole house replumb. Used A&A Plumbing due to a glowing review from a friend who is extremely discerning about contracted work. Unfortunately for me, I didn't get the same individual to do the work. Biggest issue was the lack of respect for our home and treating it like a trash can. Copy and pasted from the email to them regarding issues: 12 cigarette butts found Area behind washer (lines don't allow drywall to sit flush) Area behind master sink, lack of insulation, fixtures are not secure Master closet (non-insulated lines) Area behind refrigerator (lack of insulation, mess) Undersink (Badly mounted fittings) Behind fridge to master toilet (Fitting not secure, no insulation) Guest bathroom mess Guest bathroom non-centered plate Guest bathroom gap under shower faucet Partial insulated lines, didn't clean up in the attic (plastic from insulation, sections of cut PEX, insulation) Lines to shower run backwards (I did say it was okay to 'fix it' like that) Lines mounted in a way that they protrude passed the studs (some cases further out than thickness of drywall) Washing machine hook up backwards When attempting to find a leak from the install, they pried up the AC return grille Scratched a brand new refrigerator by manhandling it instead of adjusting the leveling feet Glass coffee carafe broken in the sink, nothing mentioned For the lines in the attic, I had to go back and re-insulate them as they installed the clamp in the insulation so the lines wouldn't be fully insulated. Large sections of lines were left uninsulated by the soffit vents causing them freeze over during the last freeze. Most of the issues were addressed that are shown/described only after calling/emailing to point it out. If you do go with them, make sure they are doing it correct and double check everything they do. If Kyle is still there, ask for him."

"The experience with Rudy was outstanding and I would highly recommend them for any/all remodeling projects. We are so happy with the patio!! Thank you Rudy!"