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"Very satisfied with work & price"

"I cannot praise this company enough. The cost was a little higher than I anticipated, but I think it was well worth it. We woke up on a Saturday to a bathroom sink full of water and overflowing onto our floor. Turning off the water did nothing. Matthew from JD Precision came out that afternoon and immediately knew that it was due to our A/C condensation not properly draining. He drained the water, cleaned the drain pipes, and gave us tips on how to prevent it happening in the future. He then looked at a couple of other issues for us that we had been planning to get a contractor out for. He could have easily "taken us for a ride" on a couple of them, but he was totally straightforward and honest about what he saw and told us we could wait on repairs (and, save our money!). THEN, as he was leaving (and we had already gone inside), he went and checked our septic system for us. We had told him that our septic sprinklers had been going off a ridiculous number of times a day but that our maintenance company had told us everything looked fine. It took him less than one minute to find a hose that was not properly attached to the aerator pump. He obviously had no obligation to go out of his way to go look at our septic system - the fact that he did was just so kind. He then sent someone else out to take a look at what appeared to be water damage on our ceiling to be sure we didn't have a leak somewhere. That gentleman (who was also extremely polite and knowledgeable) took one look and said we are totally fine. Again, completely honest. We have some toilets to replace and a few other plumbing issues to address, and I will absolutely be hiring JD Precision again. I absolutely recommend them!!"

"It's nice to hire professionals. Competitive pricing, communicated well, stayed with it from start to finish."

"My family and I started the process of getting a generator back in May. We signed the necessary documents and work began the beginning of June. The main purpose of us getting a generator was for us to no longer be without power during Texas horrible storm season. We have an elderly disabled veteran and now a 9-month-old that resides here so it was imperative that we got the generator. This business lacks communication and accountability! We had to reach out several times in order for them to complete this process. After Hurricane Beryl left us without power for four days, they finally came and completed the job. NOW..we have a d*** gas leak!!! We called them regarding this and they made it seem as if this was normal and would send someone out to look. That never happened. Our neighbor ended up calling Centerpoint due to smelling gas and that's when it was discovered that we had a gas leak. This could've ended tragically for my family and myself and even the neighborhood. Since Centerpoint was here, they did end up shutting off the generator. So now we're back to square one with no generator and no phone call from when this matter will be resolved from the d*** company after I've made several phone calls, text messages, and emails."

"Mr. Rooter unethically dishonest the technician michael and his assistant had come to repair the main valve as well as a leakage due to a faulty toilet pump. the toilet pump valve needed to be replaced. michael asked me if they could come back after the part (under warranty) had arrived. we told them that our contractor could do the replacement. michael told me that the replacement part had been ordered. I was a bit surprised as of how quick the part was ordered (within a few minutes), but thought maybe he had inside connections to do that much quicker than I could. after waiting for almost 4 weeks, the part never came. I contacted customer service via email. sharon responded and told me that michael had ordered the part again. it would be delivered to their office, and they asked me again if they could come out for installation. I told them that wouldn’t be needed as our contractor would be doing that. I asked them to let me know when the part had arrived, so that our contractor could go to their office to pick it up. after waiting for 3 weeks, the part still never came. I contacted sharon again. she said that the order had been shipped to our house. what? they told me earlier that it had been ordered and would be shipped to their office. now it had been shipped to our house? notice how the story had changed? sharon’s last email to me was on may 15th. I had contacted her twice (on may 18th and may 22nd) asking for the part number so that I could contact the manufacturer. we had to figure out the part number (which was the main reason why we contacted Mr. Rooter’s customer service in the first place), and contacted the manufacturer. they said that they never got any request to send a replacement part to our home address. it was when I realized that michael had never ordered the part in the first place. it is because we had declined for them to come back again for the installation, thus no reason for them to order the part. we are beyond disgusted that we had to wait more than 2 months for a part that never came. and with their empty promises of having ordered the part. to us, that was unethically dishonest (because we had declined their offer to come over to do the part replacement). they could have given us the part number and asked us to make an order ourselves instead of waiting for nothing."