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"Elderly Abuse …. Run I woke up to a leak in my front yard as I headed out of town. My wife called Roto Rooter as she left for work to come give us a quote. They said they only needed someone there to greet them when they arrived. So we had my 85 year old, legally blind, suffering from dementia mother, who lives next door, meet them outside so they could begin with their estimate. They never called us for a quote. Instead he replaced one section of pipe (which was only 4 ft. long), and a shut off valve (which he said was broken but was not) and charged a whopping $6,500. He walked next door and demanded payment from my blind mother. NO APPROVAL WAS GIVEN!!!! NO PHONE CALL WAS MADE!!! My mother, who isn’t mentally with us anymore, gave them her credit card and boom…… $6,500. We didn’t get a new water heater or a new sprinkler system. We got one 4 ft. section of pipe for $6,500 and a shiny new on/off valve which was not needed. That guy new what he was doing. He didn’t call us for a reason. He took one look at my blind old mom with dementia and charged whatever he wanted. He left us an arbitrary bill I could hardly read with little to no specifics. I have attached…. When I called the manager he did return half of the amount. It sounded like we were making progress. I still asked for an itemized receipt so I could see how 4 ft. of pipe and a valve would cost $3,250. If I stayed in town this repair would have cost me a total of $75 dollars in materials. He said he would get that itemized receipt and then has ghosted me ever since. I have reached out on numerous occasions. This company did not have permission to do $6,500 or $3,250 worth of work on my property. They were called for an estimate and took advantage of my elderly, blind, dementia plagued mother to run up a huge bill that no one can explain. They demanded that my mother, who isn’t the homeowner, pay $6,500. My wife waited by her phone all day for an estimate that never came. This is morally and ethically appalling at every level. Just for reference, we had our foundation lifted for $9,000 last year. They dug under the house in several areas and lifted it. This guy wanted about the same for replacing a 4 ft. section of pipe. How is this real????"

"Everything was good they came did the work and I am happy with the installers. Had gotten bid from other contractors but wanted someone to do all the work without having to use two different contractors. They fit the bill. I only wish that when the person who gives the quote that they don’t say something that is not true."

"Ron came out the next day, not only did two installs of toilets but helped me get my money back on a broken toilet at the store. Really great service and very happy with the price and quick turn around plus a pleasure to talk to. Thanks!"

"Everything was fine. Luke was very professional."

"Very happy."

"Beware! not so honest. I had a air conditioner that would not start earlier this year and while he was here, I asked about having some general maintenance completed at the same time. I was told it could not be done at that time but the tech suggested that I purchase a maint. package that they would come out twice a year to do general maintenance on the units. He stated that they could do in a week or so, it turned out to be over 1-1/2 months for the 1st maintenance but I should clarify that it really isn't much maintenance but a opportunity to pay them to do a quote for additional work. In addition to this, one of our units was not operational arrived, before he would even move a finger I was required to sign a document for work in the amount of around $340 which ended up taking the technician 15 minutes to replace a blown fuse and loose wire, they charged $116.99 for the fuse (cost $0.1469). Not so honest, much different story from when I initially used them several years ago. "