Get matched with top garage pros in Oak Ridge North, TX

"Thanks to Hugo ! Good job"

"I'll state up front that the situation I had was complex and very plumbing heavy. It was basically correcting an install that was done against code 30 years ago by the original home owners. It was not an easy fix and required creativity. The PM was nice enough on the first visit, but should have had a plumber with him as I made this very clear in the initial contact that this was a plumbing heavy job. I showed him the issues, made my suggestions on what I thought could be done, but made it clear that I needed their expertise. When leaving he scheduled a follow up appointment for one week later where he would bring a plumber and a quote. (I was surprised a bit that he could bring a quote before the plumber came out, but they are the pros.) At this point I felt fairly good about the situation and looked forward to the follow up. Early the next week he contacted me with the suggestion the plumber had. I indicated that I didn't think this was the best solution due to the amount of excavation required in a yard with multiple large trees and a sprinkler system. I made an alternate suggestion, and he clearly didn't feel comfortable with it though he knew his plumber's suggestion would be more involved than originally thought. My understanding was that he was going to check with his plumber for more information and alternatives considering the excavation concerns. There was no indication that this would be a problem though I did hear something in his voice that made me wonder. Still, I had no reason to think there was an issue. In the mean time I sent him a couple of additional emails about the situation including an additional suggestion (with a video to hopefully give them more details so they wouldn't have to make a special trip) and a separate one indicating that I thought the original plumber's suggestion might not be the best, but should be quoted anyhow. I received no responses, but didn't expect one. Just providing information. On the day of the follow up appointment I waited 30m after the appt time and called AllStar when he hadn't arrived. They gave me the PM's cell and I called him to remind him we had an appt. Once I reached him, he basically indicated that he hadn't had time to get the quote done, that he'd had a busy week, that I had refused his original suggestion, etc. Via the list of excuses, he made it clear to me that he wasn't inclined to put any additional effort towards the quote. I told him they were excuses, that we're done, said thanks, and ended the call. I know that what was being requested was complex and would be tricky. If at any point he had said, "we can't do this type of job" or "I don't feel we can provide a solution you will be satisfied with" or anything of the sort that indicated they couldn't move forward, I wouldn't have been thrilled but I would have understood and appreciated the straight answer. Again, I would have understood as there was nothing cookie cutter or common about my situation. I'm not upset that they can't or won't do the job. I'm upset that they had an employee that made a conscious decision that it would be better to just not contact me at all and not show up to the appointment (aka blow me off) than to make a simple call or send me an email. It was unprofessional, unnecessary, and simply disrespectful. I've been in customer service for 30+ years. I know enough to understand the difference between an individual employee's behavior vs a company's culture. For their sake I hope it was the former, but I tend to believe it's the latter. That type of customer service starts to become common place when you aren't as hungry for business and can pick and choose at will. I've had multiple other providers I've worked with over the last month looking at my situation and many clearly indicated they couldn't help, or otherwise couldn't work on the job. This is the only one however that chose this particular path. That tells me all I need to know."

"JD replaced the roof on my townhome in Braselton, GA. I live in Houston, TX and manage my own rental property. He started the job at 6 am and sent drone shots of the completed work by 10:30 EST. I was amazed. He also sent pics as the work was being completed. He is first class and stays in direct contact with customer so there is now miscommunication. We paid him 1/2 upfront and the remainder the day of completion. This was a small job for him and I'm grateful he took it on for us. Living two day drive away, it is reassuring that we have someone as reputable and upstanding as JD Roofing LLC. THANK YOU!!!"

"Very professional. Attention to detail. Very reasonable prices. Went over everything before construction. High quality work."

"Daniel is the consummate professional being well acquainted with and skilled in the various facets of the construction industry. His people skills are second to none. We've hired him for different projects and have not been disappointed. In fact we have recommended him to our neighbors and friends, some of which have hired him to assist them in their projects as well. He is a pleasure to work with."

"Eric and his team put our house back to better than before!! They rebuilt and restored our home, after a damaging water leak. The skilled craftsmanship was nothing less than impressive and the job was handled with care!! We plan to hire again for future projects!"

"Very quick and a good job"

"I was scared of what good holiday lights would cost - they were fair and use better quality with a warranty. Friendly / install went great and came on time. House looks great!"

"Man when I tell you my bathrooms feel like I don't live there I mean it. My expectations were exceed so far from what was imagined. The wife is thrilled with the bathrooms even her own little makeup section. Thanks guys!"

"They went above and beyond what I could have expected for the remodel. They were always on time and very attentive to my requests and also brought some valuable insight to our project. I couldn't recommend them more!"