Get matched with top drapery cleaners in New Caney, TX

"Monday they were running behind. Appointment was for 11:00 they arrived around 11:30 and started working at 11:40. They started upstairs which took about an hour and half. Down stairs took about four and a half hours. I provided a lite lunch for them around 3:00. The lady cleaning my bedroom asked about a bag with papers I told her it wasn’t trash. I called Ms. Sonya to ask if the were suppose to dust lamp cover. I sent her a picture and she said yes. Around five I noticed that they had not started mopping. I asked about mopping again I called Ms Sonya to confirm that they were suppose to mop. Overall they were good and I told Ms. Sonya so. Tuesday night my husband noticed his cane was broken. I spoke with Ms Sonya early Wednesday morning and told her his came had been broken she said she would speak with her ladies. I sent her a picture of the broken cane. She called me back and said that the lady didn’t break it. I told Ms Sonya that we couldn’t find the broken piece in the room. She went back and forth with me about her lady would have said something. I told her I was going to look in the trash and then she said that maybe it was swept out. It was in the trash and I sent her a picture. She asked how she could resolve this issue I told her I would check with my husband and get back with her. My husband said he wanted to be compensated monetary. Thursday morning I sent Ms Sonya a picture of the wood and examples of carvings of the wood around 100.09. She started texting me back that I should have said something before they left. I explained to her that I looked to see if they I cleaned everything. I didn’t think about looking for something broken. In her texting me she stated the her ladies said the house was a mess and sent pictures they had taken. I told her first of all the didn’t ask permission to take pictures nor did they tell me pictures were taken. Also I knew my house was a mess. My husband fell twice in October an was recovering from surgery. While he was recovering I had to have eye surgery. So yes the house was a little messy that is why I hired a cleaning service. She said he’s ladies did a good job and she didn’t care if I gave her a bad review I tried to explain to her that the service was not in question it was the broken item. Ms Sonya final comment was Again, I asked you if everything was okay and you said yes. Finally, you can't make a bad comment about my work because it turned out perfect, and you verified it. Thank you and Best Regards I never said the work was perfect. I said the work was good."

"My service was amazing! It started and ending in a decent manner. I received a lot of compliments from family and friends. The professionalism of the company is highly rated and I will definitely use this company again!! "

"Kelly was so wonderful. They went above my expectations. My house looks amazing!!"

"Badley, I saw them advertising on a TV show called 'great day Houston', He said there is no surprise in our company. they were anything but surprise. BUT Get ready to pay more than they told you on the phone. plus my rug is still filthy. the young man who did the job was nice and polite and was doing what the owner told him to do which was to go over it only once!! he told me, ma'am, the water still looks dirty we need to take your rug to the factory to clean it and it will cost $550.00 I ask him to go over it one more time, and he said ''I can not do that''. ''it cost more money''. I did not want to get him in trouble so I paid him what I was told and asked him to leave. I gave them a zero for their survey, and they called me to fix it but again they were telling me to pay more to clean it. I will post the picture of the rug that was taken on June- 26 2021and another pic is 6-2-2023 after they suppose to be cleaned. to see how it was before and after. my rug already looks clean before they cleaned it. I'' give them Zero stars. Word of mouth is the best advertisement."