Get matched with top heating and air conditioning pros in Marshall, TX

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They were excellent. They did not rush. I am very happy."

"I can give Mr. Mark Gorton my highest recommendation. 1. He answered my call immediately. 2. Discussed the necessary repairs. 3. Viewed photos of the door, sent via text. Provided an estimate within minutes. 4. Made an appointment for 3 days later and arrived on time. 5. Installed a new wood door jam, rehung the glass door, with frame & installed new doorbell. 6. Results were excellent. Both wood and glass doors fit perfectly. 7. Repairs performed in a timely manner, all debris was removed and a receipt provided. It just doesn't get any better than that!"

"Friendly and Courteous from initial phone contact all the way to the service tech. Service Tech, Tyron, was prompt, knowledgeable, and was able to get my system back up and running in less than an hour. Would definitely use them again in the future."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Our service call from Daniel and Braden was great. They were very professional and were able to fix our problem the same day we called."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"They lied to me from the start they promised you this and that and will be done in three weeks it took 7 weeks and things weren't done I came to my house while they were working on it I see one worker laying down on my sectional couch dirty boots on the arm of the couch smoking a cigarette, beer cans on my counter top , they didn't hang two lights that was supposed be hung , so my son installed them , they didn't replace a door the fireman kicked in , my son replaced that , I paid for the door and lights out of my pocket and never got compensated , my sons memorial necklace was taken and other stuff in my house was missing , alcohol was missing , leaf blower ,my arrow head collection, packages in my closet was missing , this company is not to be trusted"

"They came out on short notice. Quality work on time. Very pleased with the experience. I will recommend Richard Holt plumbing to my friends. Thanks guys"