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"Terrible! We have 2 homes in 2 different cities under contract by TruGreen. DEFINITELY WILL NOT BE RENEWING CONTRACT!!!! Very disappointed in customer service, continually trying to upcharge us, unable to speak to a customer service representative, charged us twice in a month more than once, charged us for services not in our contract, unable to communicate with the service department directly/you basically have to call main number and play like you are wanting new services for your home. It’s a JOKE! It’s taking me 3 phone calls to cancel my contract!!! Ridiculous! Read BBB, Yelp and other places for reviews. Their website reviews are FAKE!"

"Bottom line: Shane is disorganized, not as experienced as he claims, and unprofessional in his response to criticism. He seems like a nice enough guy but I will never use him again and I would advise anyone that continues to use him (as my friend who referred me to him is doing) that you should only use him for basic simple stuff and know that he has poor follow through. I used him July 2020 to install recessed lighting on the first floor of my 2 story house. It was only after drilling four holes in the ceiling that Shane realized he could not connect the wires because of the jousts set every 2 feet apart in my ceiling. He remarked that he had never seen a house like mine where I had beams going across every 2 feet. (something I later found out if farily common and shows his lack of experience). He said he would do some research and get back to me. Meanwhile, I asked for a second opinion by the electrician contracted by the home builder. He told me that if Shane had gone up in the attic, (whicch he never did), he would have realized that I had jousts set every 2 feet and would have then known, up front, that he was going to have to make more holes in the ceiling. The second electrician told me that I would need a minimum of six additional holes to complete my lighting project. When Shane finally got back to me, he said he had a friend who did dry wall and would reduce his cost for me and that I would need only 3 additional holes that needed repair. I told Shane that I find that hard to believe when the contracted builder's electrician said a minimum of 6 more holes. I told him that I would be willing to continue with him if he could guaranteee that only 3 more holes were needed and he would pay additional cost if more holes were needed. I never heard back from him. Meanwhile I had 4 recessed lights that were decorative in my ceiling but no function. One of the holes was up against the joust so that I could not rest the recessed light flush against the ceiling so Shane's work had a slightly unfinished look, never mind not functional. I called Shane twice and left a message. I spoke to a business colleague of his who referred me to him and told her that Shane was unprofessional but if he was not going to charge me, then I would not complain. I just assumed he felt guilty regarding his inexperience and the fact that I was referred by a mutual friend. Fast forward, ONE YEAR LATER! Shane calls to tell me that his receptionist was going over his books and found several unpaid invoices. I told Shane that I never received an invoice and that he ghosted me. He told me that he never received my calls and I said that does not explain why he would not call to complete his work. He argued that I told him that I did not want him to complete the work. I said this is a case of he said, she said and given that this happened ONE YEAR AGO, both of our memories could be off. He insisted he sent an invoice. I said I never received an invoice and he called me a liar so I told him to find the email he sent me and resend it. He insisted that if I wanted him to finish the job he would come back and do it so he could get paid. I said that I did not like our conversation and was not planning to ever use him again. He called me cheap. In the end, I paid him for the minor work he did with GFCI outlets and wall timer switches and we agreed he would not bill me for the ceiling work. I could write off his lack of experience and even his lack of organization but I draw the line at his unprofessional ghosting, his name calling and his general lack of willingness to accept his own culpability."