Get matched with top window pros in Houston, TX

"They came out and priced and measured. Within a week, they were installing. There were no delays."

"It started out good. In the beginning he was very helpful to me. I thought we had a pretty good working relationship. There were a couple of initial hiccups due to my flooring and granite contractor that caused him a couple of days delay. We had a 4-week contract requiring 4 weekly payments which I complied with; shortly after I paid the 4th payment he became very sick. Yes, it was my fault for making this last payment before he was finished but he had stated that he would be finished the next week and then his health issues took over and this stretched out to 2 months of me waiting for the work he started to be finished. Since I had paid him I was willing to give him time to come back. I thought I was very patient, at least for 2 months but his behavior started changing later in December and January. When he attempted to come back to work after 2 mths he hung 2 fans & a light and he then he requested 3/4s of the payment for a change he completed in September and then the next day he proceeded to remove all his tools and equipment from my house. I saw this on my security camera. When I called him about it he said he would come back the next day to work. The next day I was contacted by his girlfriend saying he had a relapse the night before and was back in the hospital. So after not hearing from him for over a week I tried reaching him but didn't get response so I contacted his girlfriend. That's when the no shows started happening. Several times he told me he would come and then would not show up and not contact me. There would be spans of a week or more before I would get responses from him and continued no shows. This man has left me with several thousand dollars of unfinished work that I am having to pay others to complete; I haven't had a master bathroom & closet or fireplace to use since early September; although I have requested them and he says he has them, he hasn't provided me with the receipts for the materials he bought with my money. I don't know if he under spent or overspent. The last time he came to the house in mid January at this advice of my attorney, I left him a written memo of the work status and items that needed correcting, brought up his lack of showing up when he said he would, not keeping me informed, giving the appearance of pulling out of the job and my stress over with the lack of progress after waiting 2 months for his return. His response was to walk off the job. He sent me a message that he understood my frustration and that we needed to discuss things. I made several attempts over the next 2 days to contact him in various ways so we could discuss but I believe he has me blocked and I haven't heard from him since Jan 14th. I'm writing this on Mar 1. I even cleaned up after him. I was left with heavy construction materials in the house and in my driveway that couldn't stay there indefinitely. I performed part of his contact. This constitutes theft of money for services not performed. Unfortunately, he has left me with no alternative but to file a suit against him for return of my money. Also he never provided proof of insurance as I requested several times. I regret hiring Mr. Vaughn."