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Champion Windows and Home Exteriors of Knoxville

4.2

(93) Verified Reviews

Founded 1953 • With Angi since July 2006

Bonded
Insured
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Hours

Sunday
Closed
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 3:00 PM

Company Contact

3501 Workman Rd Suites E & F

Knoxville, TN 37921

Description

Through 60 years, Champion uniquely provides trusted “Single Source” responsibility – guaranteeing clients “your last investment" (typically including a lifetime warranty) for replacement windows, roofing, siding, entry doors and sunrooms. Champion does it all: helps you design your project, build it, install it, and comprehensively guarantee it. Customers have shared following installation of their Champion product investment they have dropped their energy bills, increased their homes comfort, enhanced their re-sale value, protected their family's health - and experienced their best home project - ever! As a result of this unique capability, Champion has grown to become the most trusted home improvement company in the USA, with over 70 locations nationally including a showroom and professional service right here in the local Knoxville area! Champion's mission is providing homeowners their “Safest Choice – Best Experience – Performance They Can Trust”. Customers appreciate “Premium Quality at a Wholesale Value” as a result of lower costs driven by Champion direct factory ownership and buying power. Check out Champion’s reputation at Angie’s List, the Better Business Bureau – or just ask your neighbors! Want more information? Visit www.getchampion.com. Additional phone number - (865) 927-8321, (865) 686-5177, (865) 686-8363, (800) 675-0497, (865) 927-8318. Additional DBA - Champion Window & Enclosure Company....

Verified Reviews

4.2

(93) Verified Reviews

Ratings Distribution

5

55

4

11

3

9

2

8

1

10

Rating Details

Price

4.1

Professionalism

4.2

Punctuality

4.3

Quality

4.4

Responsiveness

4.2

Read reviews by category

window replacement (67)door installation (19)siding companies (18)patio enclosures (17)woodworking (5)roofing (5)gutter repair (5)screen repair (2)HVAC Companies (2)decks & porches (2)stone & gravel (1)
Showing 1-10 of 93 reviews
1.0

05/08/2017

A few years after Champion installation of new windows in my home, nearly every window pane has developed a spotty film on the inside that cannot be removed and results in a near zero visibility through the window entirely. I called customer service and was advised that because I did not report the issue within the first year after moving into my home, Champion would NOT honor any warranty. Very p...

Description of Work
Home window installation.

Category replacement windows

Services Performed? Yes

Work Completed On 05/08/2017

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Review for Champion Windows and Home Exteriors of Knoxville - 3501 Workman Rd, Knoxville, TN - 34987675

+1 More

3.0

12/12/2016

As far as their work and being on time the were here on time and they worked extremely hard. However I feel that they really didn't know what they were doing when they replaced the large window. This window has begin to leak when it rains and I understand that they are no longer in Knoxville and I know that there is a lifetime guarantee on these windows which present a large problem.

Description of Work
Had all the windows in the house replaced. 12 were approximately 72 by 53 and 1 was a large picture window which we had replaced with a bay window,

Category replacement windows

Cost $8,000

Services Performed? Yes

Work Completed On 12/12/2016

3.0

12/12/2015

customer service was extremely slow sales consultant lost info--had to come and measure twice, took months to place order had to request an invoice several times and re-apply for financing field response was good didn't clean up well--sharp pieces of aluminum were left on the ground windows are well-made and the installers did a good job except for clean-up

Description of Work
Replaced five windows, one with a garden window.

Category replacement windows

Cost $6,000

Services Performed? Yes

Work Completed On 10/19/2014

5.0

12/07/2015

It took much longer than promised - they took a LONG time from the day their first transaction cleared on our credit card . April 2015 . The work they said would took 8 weeks after that time we called and called and were told something has been ordered something is being waited on .. But finally by October we got are work done . The work is to our satisfaction ,I must add .

Description of Work
Sunroom

Category replacement windows

Cost $14,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 04/16/2015

5.0

01/08/2015

The experience was very good. They did the work very well. I had one issue and they came out right away. I got good value for my money. The responsiveness was very good. Anytime I would call up with questions, they would have someone there that day or the next. They got a little delayed in making the door, because they make it on order, so it was supposed to take 4 weeks but 6 weeks, but that was ...

Description of Work
We used Champion Window of Knoxville. They replaced a door, and the framing around that, and windows around it and the top. It was a big job.

Category replacement windows,doors

Cost $6,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 08/08/2014

5.0

12/29/2014

Construction got off to a slow start. Was supposed to begin by late July, but did not actually begin until early September. I had to initiate all discussions about when construction would begin. Sometimes I was told "We will get back to you", but they did not. Sales rep promised 3 weeks start to finish. It took longer, but all construction was as promised by the sales rep and per the contract. All...

Description of Work
Built a 10ft x 20ft sunroom (3 season) on an existing deck. Fully insulated top and bottom, all glass walls, with package air conditioning unit.

Category decks,heating & air conditioning/hvac,replacement windows,sunrooms

Cost $40,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/07/2014

Service Provider Response

Thank you for your feedback. We appreciate the kinds words about our installation team. They work hard to provide a great experience. Your comments about communication in the beginning are noted and we continuously work on improving those areas where warranted. You are now a part of the Champion family and we are available to help at any time.
1.0

08/21/2014

My experience was not good. The first time they were suppose to come, they did not show up. About 2 weeks later, they re-scheduled. The brought the wrong color and sizes for the window. Then, the door took 50 days to come in. After that, we just had them install the door and we canceled all the other orders. The door did turn out nice. I do not have good things to say about them.

Description of Work
We ordered three windows, a door and a storm door.

Category replacement windows,doors

Cost $3,200

Services Performed? Yes

Work Completed On 06/01/2014

Service Provider Response

We apologize for providing a less than expected experience. Our goal is to provide a great experience each and every time. When we fail to do so the entire team accepts responsibility. Having said that you are now a member of the Champion family. While we cannot change the past we will work extra hard to insure that any service we provide going forward exceeds your expectations. We stand by our wa...
5.0

07/14/2014

We were very pleased with Champion.

Description of Work
We bought windows from Champion Window of Knoxville.

Category replacement windows

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/11/2012

Service Provider Response

We love to hear from our customers and are very happy that your experience was what you expected. We strive to provide that experience each and every time. As a member of the Champion family you can expect that same level of performance should you need us in the future for either a new project or a warranted service. We thank you for your trust in Champion.
2.0

06/12/2014

The team arrived on time and seemed friendly. They outlined what they would do and about how long it would take. They finished about when expected; however, that's about where the pleasantness of the experience ends. They ordered the wrong sidelights and transom, but they apparently didn't check the order before they began the install. I pointed out to them that there were supposed to be gridlines...

Description of Work
The provider replaced our front door.

Category doors

Cost $4,600

Services Performed? Yes

Work Completed On 03/25/2013

5.0

03/30/2014

The job went well. The contractor returned promptly to address 2 minor problems.

Description of Work
Repaired 4 windows which had lost their seal including 2 sliders.

Category replacement windows

Cost $1,375

Services Performed? Yes

Hire Again? Yes

Work Completed On 11/14/2013

Service Provider Response

[member name removed], Thank you for your feedback. I am the new Division Manager at Champion Windows of Knoxville and I read every review of our company. Our goal is to have completely satisfied customers like yourself. Should you ever need our services again in the future please let us know. Sincerely, Darryl Dardar

Services Offered

Replacement windows, sunrooms, patio rooms, vinly siding & entry doors.

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
10%
Emergency Service
No
Warranties
Yes