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"Plumber charged a lot to hack up my house to fix a leaking pipe behind the dishwasher. He didn't hook up the dishwasher drain line correctly and it leaked. Had to fix myself. They used a scrap pipe instead of the proper $2 part. They wanted to charge me a service fee to come out and fix their problem. I would give zero stars if I could. Over $2200 for bad work. Avoid these guys!"

"High-Cost Installation, Zero Post-Sale Support or Communication This review is regarding a $31,000 investment (a $25,000 system/install plus $6,000 for additional insulation) that has failed to deliver on professional customer service or clear communication. ​Failure to Offer Maintenance: I was never offered a maintenance plan at the time of the initial system installation (two years ago). As a customer who just spent $31,000 on a new system and insulation, I absolutely would have purchased a maintenance plan if it had been presented to me. ​Blaming the Customer: Two years later, when I called for service, the company now informs me about the necessity of maintenance and attempts to shift the blame to me for the system not being properly maintained. I relied on them, as the supposed experts, to advise me on how to protect my massive investment. ​Poor Management Response: When the issue escalated to a manager, the conversation was unproductive. Despite my clear frustration—and while I acknowledge I used some strong language—Oscar the manager attempted to prematurely terminate the call by claiming I was talking over him, even though he was doing the same to me. The conversation just felt like lines were drawn and he was defending the company, placing the blame on me rather than taking care of me as a valued customer. And today, the service was extremely disappointing, especially after paying a discounted rate of $305. All the technician did was pour water in a tube and blow air into it. This minimal effort took less than 5 minutes, which felt like a complete waste of money for the diagnostic value provided. ​Unresponsive Call Center/AI: The company uses an automated AI answering service, which often feels like a way to avoid customer service. My issue was classified by the system as "urgent" and escalated over an hour ago, yet I still have not received the promised callback. In ​Conclusion: This company installed a high-cost system but is indistinguishable from "the rest of the run-of-the-mill companies" when it comes to professionalism, follow-through, and customer support. The lack of proactive communication and subsequent blame-shifting is unacceptable. I used to highly recommend this company, but I'm not sure that I can do that any longer after my experience with them today."

"Brought them on for a solar repair that took over a year to do and multiple visits kept them after the roof started leaking. They built a huge claim to get my house fixed claiming it was so i got everything i needed paid for and then did 1/4 of the work but demanded the whole insurance payment. I asked for quotes and documents for months that were never provided. I filed a complaint against them with the insurance company, the attorney general and department insurance. They are actually general contractors and just sub out all the work. They didn't do anything"

"It went great!"