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"We hired Castillo's to remove and replace our tile floor. Throughout the process, the owner was friendly and informative. I had high hopes for this project and the company we chose. From the beginning, the workers did not show up when they were supposed to. When I asked the owner where they were, she always had an excuse. I would have preferred to have been contacted beforehand. Many things were promised that never happened. The "cleaning" crew came in at the end of the job and used our mop. The owner said it would be replaced even though I didn't mention it. This didn't happen. The workers left our house a mess - cigarette butts and tile dust were left in our front yard. Door frames, baseboards, and our jacuzzi tub were cracked. Our cabinets and baseboards were heavily scratched, our new paint was scraped off during the process, and the caps from the toilet disappeared. The owners came and looked at the damages and said that they would be repaired. They gave us a date, but of course did not show. In the meantime, we discovered a tile that was not adhered to the floor at all, and we found several places that were missing grout and bubbles started to form. One worker came out and filled in the bubbles. I showed him the loose tile, and he said he would inform the owner. After this, I never heard from them again. I texted repeatedly and sent messages through facebook but got no response, despite being promised that "we will never leave you high and dry." I should have held onto the final payment, but I didn't anticipate finding so much destruction, and I trusted this company to stick to what they promised. Aside from all the damage and mess left behind, some tiles are not even, there's still gaping holes where grout should be, and the pattern of the tile is off in many places. I would not recommend this company for a large job like this. From talking to the owner, I believe they know what they're doing, they just don't follow through."