Get matched with top water softener pros in Brazoria, TX

"recently called John Moore Services for what should have been a simple plumbing issue — a clogged bathroom sink connected to my air conditioner drain line. I reached out after seeing their TV commercial promoting clogged sink service for “about $69.” What I quickly discovered is that this advertised rate applies to an extremely narrow and unadvertised category of sinks that almost no real-world situation meets. My straightforward, less-than-20-minute fix was quoted at over $600 to snake. This is an outrageous markup for such a basic job. As a former small business owner, I find these tactics troubling. This is a textbook example of bait-and-switch advertising — grabbing attention with a low price, then upselling with inflated charges once the customer is committed. Practices like this harm consumers and tarnish the reputation of the many honest, hardworking service providers in our community. Shame on you, John Moore Services. My strong recommendation: Do Not Use."

"Phenomenal customer service and pricing you can’t beat! From the get go of the initial set up service call to the completion of service and follow up call, it was a great experience. Will not hesitate to contact again for any plumbing issues!"

"Just great. The installer completed the kitchen work first so as not to get outside dirt inside. I love having pure drinking water inset his old house. The exterior work went smoothly as well. He paid attention to my desire to have the equipment hidden and not in view through a window."

"I'm a small time landlord and I've used them several times, including for urgent issues when I was in a jam (ceiling water leak, broken toilet flange). They have availability quickly, they are flexible when working with me (if I'm not able to be at the property), they have reasonable prices, and most of all, I trust them. They are my go to for any plumbing issues in Houston. I've used them many times and I highly recommend. Shout out to Leo, he's done a fantastic job."

"I had a bad experience with this company. The guy I dealt with was James Gonzales . It’s been 3 weeks since I first contacted him and I’m still waiting for a receipt, which makes me think he overcharged us for a part. Scheduling was a huge hassle too -he’s very disorganized and lacks follow-up, so if you’re a busy person, choose someone else. We gave him time to get the 2 parts needed for the repair, even when one had to come from factory, and even offering to pay for them in advance in order to secure them both. But he never confirmed. My husband and I are both very busy people so scheduling home repairs is never easy. We only had time for him to come once and do all repairs needed. But instead, James assumed mid-way over the 3 weeks , that I was a housewife with nothing to do but wait for his coming whenever he pleased: I got a text one day, unexpectedly, announcing his coming that same day (??) , on a day of his choosing (!) and with only one part in hand, and without ever confirming if there would be someone at home. People work! My speaking Spanish apparently boosted his sexism. Luckily, I stopped him on time. Regarding the cost, I’m still wondering how a simple timer for a dryer can be $100. Maybe, but without a proper receipt, I can’t know. I don’t know how we ended up paying $250 total to change a $30 dryer felt (the only price I ever got) and a timer. I don’t know if the $50 visit was incorporated into the labor itself, or if it was in addition . My husband saw the receipt quickly (James said he would send me the receipt by email, but he had never asked me for my email in the first place! —his intake for new customers is awful , very disorganized) and after several* requests from me, he finally said he would send the receipt- but we only heard from him after my husband was forced to contact him himself, given he wasn’t answering my texts , which were always polite and respectful btw. So I sent him my email. As of today, still no reply and still no receipt. My husband tells me the visit itself was good. But James had to be asked to give an ETA that day, and he sent it quite late, not knowing if my husband could stay that late. It is important for busy people who have things to do to know when a repair person will arrive : My husband had somewhere to go after the visit. At the end, James was apparently thorough with the repair and explained how to avoid future problems, but having him ever come again? Forget it!"