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"Drew was very professional and my husband was impressed with their presentation . Even though ultimately we went with a different contractor , we still wanted to give a good review - their presentation and estimate was very professional ,the communication was great and they followed up . It was a difficult decision picking the contractor and we were glad we went through Angi ?"

"Excellent customer service and an nice upgrade for our counter and tub"

"So very sad after YEARS of loyal service... sadly it has come to an end. I told Monica about my heat error 2 weeks ago, and the pump would only work intermittently after Johnnie installed it. Johnny came out today after repeated calls. I was busy on the phone.. he told me he was replacing the pump.. and then he said I was good to go.. said goodbye to LOLA my dog. Johnnie is very friendly. He shows up on time.. very important. As for the SUPERVISOR who answered tonight.. when the same heater error is on.. told me to get a new HEATER.. then proceeded to tell me to get a new HOTTUB. He also told me to buy a better HOT TUB.. I am sure that MASTER SPA will be glad to hear that. I have been a customer for 20-plus years. I have never called anywhere else. If I need a heater.. then let me know that at the appointment.. not on the phone 6 hours later, after Johnnie says you all set. The man on the phone acted as though he had been here.. NOOOO.. he had not. I told him that.. that I knew exactly who Johnnie was.. and that Johnnie rather liked my DOG. He told me that was not true.. he hated my DOG. I never write a negative review without trying to resolve the matter first. The supervisor would not give me the owner's phone number when I requested it. I think the supervisor needs some training in how to ONE.. Sell repairs.. TWO.. not to bash the very reason you're in business.. MASTER SPA has great reviews and is by far not a CHEAP hot tub. Was it worth it ?? I really would prefer you fix my hot tub. Even if it is at my expense.. that is for me to decide.. not the supervisor. If this is what it takes to get someone's attention. I asked for an owner's phone number.. this sad that it came to this. A simple apology might have made this situation a whole lot better."

"In June 2025, we requested Pool Service through Angies List. Several companies came out to our house at 3320 Otto Rd. Spring, TX, to give us estimates. We hired Americana Pool Services because, besides doing the pool work, they also agreed to do other home repairs. We made a partial payment of $15,780 to get work started. According to our agreement, Americana was to drain and clean the pool, plaster it with a high-grade material (10-year warranty). Power wash the waterfall rocks and the deck around the pool, which were then to be painted and sealed. They power-washed but said that the painting and sealing would be done after they plastered. On August 9th, they plastered the pool, but we were not satisfied with the work because the plaster did not appear to be uniform in color. Some areas appeared whiter than others (as if the plaster had been applied too thin), while other areas appeared too dark (as if dirty). The contractor, Jorge, was not pleased with our comments. He said the color would even out after the pool was filled and chemicals added. We did that, and the color improved, but there were some lighter and darker areas. On August 18th, Jorge informed us he did not feel comfortable working for us because of our complaints and that he was therefore withdrawing from the project. As stated above, we paid him 15,780 to start, but he only drained and cleaned the pool ($2000), plastered it ($8500), and pressure-washed a walkway ($200). He is also charging for the paint and sealer (which he left) to do the pool rocks and deck"