Get matched with top oriental rug cleaners in Mount Pleasant, TN

"These folks were very responsive to communication and did an excellent job in my mother‘s home."

"Superior communication, prompt, reliable and professional. Expert installation of ceramic floor tile, going above and beyond to provide an excellent finished product. This type of service and quality of work is almost impossible to find. I cannot recommend this gentleman more, You will not be disappointed."

"Kevin was fantastic - would definitely hire again. If anything, he should charge more for the service he provides and the results you get. 5 stars!"

"Let me start by saying I've never used a cleaning service before- I was always worried they would scam me out of money, or do a bad job or break my things. This was a Christmas treat from my boyfriend, and proved exactly every concern I had, right. They arrived for the deep clean service that's required your first time, and, after about 2 hours, notified me that I would be charged an additional $100 worth of fees for excessive dust and dog hair. I have a lab mix that has free roam of the house, so I authorized that and went back to work. The cleaner had to rush out before we could do a walk through (I'm assuming that's standard, usually, but I'm not sure). I noticed some areas that were totally missed right away. It felt more like a standard clean to me. I got a text asking how the service went, and I shared the photos. They said they would investigate and send the cleaner back. After a few failed attempts at sending me a follow-up text, they said they would email me, but I still haven't received anything. MORE troubling than the clean job, the upcharge and the bad service, though, was my realization that evening at bedtime that the TV screen in our bedroom was damaged. I sent off an email, pictures, and asked for a call the following day. Today, I received a call from a man who identified himself as the manager. He said he got my email, and his cleaner didn't touch my TV. I explained that they must have, because the screen was damaged. He said "Lindsay said she did not." I explained that I was charged an extra $100 for dust and dog hair, and nowhere on or around the TV had dust or dog hair. His response was "our cleaner noticed you purchased a new TV." I said "yes?" And he said "well all I'm saying is my cleaner never touched your TV..." (IMPORTANT NOTE: My boyfriend won that TV at his company Christmas party days ago, and can prove that pretty easily. The assumption we were being fraudulent was beyond offensive). TLDR; They came into my home, charged me $300 for an unimpressive clean job, an additional $100 for dust and dog hair, ghosted me, then broke [my distinctly un-dusty and un-dog haired] TV, then denied responsibility and accused me of commiting fraud. I now have a broken TV, a house I still need to clean, and I'm $400 poorer. I feel totally bamboozled and scammed. More than that, I've never been more offended! Worst idea, ever. All photos I included were taken after the $400 deep clean."

"Mr. Elmore of Buffing Brother's was absolutely great! Prompt, professional and courteous. He came in, assessed the job and got straight to work. The carpet looked fantastic and smelled great. I would recommend him 100% and will ABSOLUTELY use him again. He even cleaned my hand knotted Mashad Persian wool rug and it looks like it did when I first purchased it."

"Needed a 12'x10' bedroom carpet cleaned for pet soiling. Called and discussed service offerings with local Chem-Dry franchise. Had a 20% coupon from their site. Was never told of fees or minimum charges as they are advised during consultation apparently. Tech showed on appointment date and advised of fee which was less than their minimum charge of $139 and coupon couldn't apply. I wasn't thrilled with that info but agreed for treatment. Only after I signed everything and paid by check did I notice their receipt stated a minimum charge is $119. There was no reason given on the $20 overcharge other than that's their new minimum. Is this legal? Onto service. Treatment resolved pet urine odor, but after 7 days the room still smells of chemicals and dirty water. The carpet is bleached in some areas so it's no longer an even beige. Stains still show under UV light. I complained immediately a few hours later via phone calls to business about questionable pricing, odor, and stains not removed when viewed under UV light. Business claimed they've increased their rates (again their receipt states $119 min charge so their business model of making up prices on site is a scam to me,) and the stains won't come out under UV light. Had I been advised of this and the fact the room would wreak for over a weak of chemicals and dirty water, I wouldn't have used their service. Their receipt has so many disclaimers I find that too to be a scam where they are absolved of any wrongdoing. Business offered to send their "master" technician to work on remaining stains but I fear he'll either create more bleached spots or use too much chemicals and the room will be inhospitable with foul odors. In response to owner's response to my original review, yes it was your company. Look at the invoice header pic. You cashed my check. I'm in your records from mid-December. A full refund WOULD be nice, but I'll be surprised if it shows up in my mailbox. I also submitted a complaint to the BBB, however the business took over 2 months to respond. Their comment to the BBB, 2 months has passed so they can't verify the damages because I probably did it. Nice hiding behind sleazy tactics. Let time pass to respond (why does a business need 2 months to respond to the BBB) and use it as an excuse against the credibility of the complaint. Might as well just add that to the dozens of disclaimers which occupy half of the invoice. My favorite part is that they claimed I could've caused the stains that I complained about. Well, here's a little factoid - I have on the wall of the bedroom a surveillance camera to monitor pet activity. I clearly have recorded on camera when the technician put too much chemical spray in the exact area of the stains. I do not have time to go to small claims court. All the business had to do was fess up that sometimes things happen and offer a good-will gesture of partial if not full reimbursement. The prior response from the owner was that I'm not in their database. Um, the BBB complaint clearly listed who I was and yes I AM in the database. "Buyer Beware" when using this company's service and remember they operate under numerous company names which also is a sleazy technique to gain more customers. If someone heard something bad about one company name, this company still has more opportunities to gain that person's business through the other company names. Pure ******. Surprised a side business isn't selling used cars."