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Swan Floor Care

Founded 2009 • With Angi since August 2011

4.9

(167) Verified Reviews

Business Details

Phone Number

Address

1176 Bayard Ave

Murfreesboro, TN 37129

Description

Family owned & operated. Our Mission: To Exceed Our Clients Expectations. We have set out to build a Floor Care Company that would be a breed apart when it comes to service and quality. Frank Loyd Wright Said, " The thing always happens that you really believe in; and the belief in a thing makes it

Verified Reviews

A few reviews for this pro...
Larry R.
5.0
12/12/2017
All floors cleaned best I ever had. Price was fair--about $90 more than the $139 special discount with Angie's List. However, when I tried to enlist vendor to clean our HOA clubhouse carpeted great room later, he did not show in spite of several attempts on my part to get him to do so.
Description of Work
All carpeted floors cleaned upstairs.
Category
carpet cleaners
Cathy O.
5.0
03/29/2017
Very professional. Did a great job on some carpet that needed serious TLc
Description of Work
Carpet cleaning
Category
carpet cleaners
M S.
5.0
12/13/2016
Great customer service and carpets look new again even though they're 13 years old. Would highly recommend swan carpet cleaning and Ro Swan the owner has exceptional professionalism and provides top notch customer service.
Description of Work
Cleaned all my carpets
Category
carpet cleaners
Russell M.
5.0
12/05/2016
The technician that came to our house was right on time. He was very courteous and professional. He was done cleaning our couch, love seat and large shag rug in under 2 hours. All items were in storage for 4 months until we moved into our new house they had got dirty during the move plus needed to be freshened up. I paid under $200 and was very pleased with their work. I would definitely recommend and use again!
Description of Work
I had 2 clothe chairs in my living room cleaned as well as a large shag rug.
Category
upholstery cleaning, oriental rug cleaning
Teresa S.
5.0
10/31/2016
It was excellent. They were helpful. They had information on the content of the rug that helped in cleaning. They knew their business. I shared the information. I even referred them to a couple of friends.
Description of Work
They picked up a huge heavy rug to clean.
Category
oriental rug cleaning
Angela A.
5.0
09/18/2016
Excellent! We had two large rooms and a hallway cleaned. Arrived right on time. We were very impressed right away when Ro (business owner) came in and first did a walk-through to assess where the stains were and then discussed with us what had happened with our dog (she had been very sick and so we had a lot of urine stains in the living room, ugh). We also had some spots in the master bedroom that were there from the previous homeowners, and another carpet cleaning service had been unable to get them up. We had no idea what they were but they were brown and ugly. After doing the survery of the carpets, Ro made up the cleaning solution specific to our carpets, and went to work. The results were transformative. Not only was he able to address the issue in our living room but he removed a lot of the unknown stain in the bedroom. The carpets look wonderful and the awful urine smell is GONE. Also the carpets were only slightly damp, he got about 90% of the moisture up. We are not in a position at this time to replace all this carpet and to have it cleaned and smelling fresh again is such a relief. It is obvious that this company is dedicated to finding out what the customer's needs are and doing everything they can to make sure they meet them. We will absolutely use Swan Floor Care again and I highly recommend them.
Description of Work
Carpet cleaning, stain and pet urine removal
Category
carpet cleaners
Elizabeth S.
5.0
07/13/2016
We have a pet and our carpets were very soiled. We thought we would have to replace them. They cleaned the carpets very well and came in right at the estimate they gave us. They even through in couple other rooms. We are extremely happy! I would definitely recommend them.
Description of Work
Cleaned our carpeting
Category
carpet cleaners
Stefen J.
5.0
04/15/2016
We never that the bonus room carpet could look this great, but they exceeded any and all expectations. The sectional couch looks like new! A++++ service and professionalism!!! I will be referring them to all of my friends!
Description of Work
Cleaned sectional couch. Cleaned bonus room carpet.
Category
carpet cleaners
Linda D.
5.0
03/09/2016
I must have not thought the price was outrageous because I had them come back. I would use them in the future.
Description of Work
They cleaned our carpets.
Category
carpet cleaners
Rudy R.
5.0
12/04/2015
We are very pleased with the service provided by Swan Floor Care. They forewarned us of some areas of carpet that would probably not come completely clean, and they were right. But I am not complaining. They provided excellent cleaning over the rest of the areas and they were quick and thorough. They were also punctual and professional. I will definitely use them again.
Description of Work
Carpet cleaning of 2 bedrooms, hall and stairs.
Category
carpet cleaners, flooring contractor
Sarah G.
4.0
11/11/2015
They did an outstanding job in one of the rooms, where they spent extra time making sure to get a few spots out. The two other rooms were average, as numerous spots remained. Surprisingly, I don't recall their mentioning their inability to get the spots out when the left my house. Also, they were supposed to clean the carpet in a short hallway, but it was obviously not cleaned at all. Of note, it appears they do not vacuum before they clean the carpets. So, where I had any pieces of solid material on the carpet (think stray popcorn kernels and the like), it remained when they left (though it was pushed to the edges). I guess I expected more: 1. A thorough vacuuming first so the full floor of the room was clean 2. Spot removal in all rooms, or comments about where/why they were unable to remove spots 3. Consistent performance from one room to the next. It seemed they were focused on making the "nicest"/"most important" room look good, but didn't care as much about the rooms that are less high profile in the house. If you hire them, my recommendations: 1. Be sure to walk through and discuss your needs before, and walkthrough with them after as well to ensure satisfaction 2. They obviously take pride in their work and were extremely professional and efficient. As long as you are able to establish clear expectations up front, I believe you won't be disappointed.
Description of Work
Cleaned carpets of three rooms
Category
carpet cleaners, flooring contractor, floor cleaning

Service Provider Response

I have no idea what you are talking about.
Connie & William G.
4.0
10/19/2015
It was good and bad. The carpet looks nice. It was clean. You could tell it was fresh however there were pieces of grass on it. I couldn't tell where it came from. The guy was really nice. The carpet looked good. It was a little disconcerting thinking you're getting a clean carpet and having the grass on it. I thought the price was good.
Description of Work
I purchased a "Big Deal" for Swan Floor Care.
Category
carpet cleaners
Janice M.
5.0
08/23/2015
Floors looked fantastic. Ro removed several layers of wax and floors looked new again. Very professional.
Description of Work
Cleaned and sealed 3 rooms of slate floors
Category
carpet cleaners, flooring contractor, floor cleaning
Carla L.
5.0
08/20/2015
Excellent! I could not believe a carpet 5 years old (subjected to kids, cats and dogs) could look and smell so fresh. He did an unbelievable job and was very easy to reach by phone.. Quickly returns calls if he should miss you. Actually had a cancellation and was able to move my appointment up a few days He has an extensive knowledge of carpet given 15 years on the other side of sales. He will explain and answer any questions about the process (I learned there is a lot to doing it right) He takes pride in his work! One of those old fashioned hard workers and customer pleasers. Highest recommendation! Thanks!!
Description of Work
clean carpets
Category
carpet cleaners, floor cleaning
Evan N.
5.0
07/30/2015
Straight up awesome. I couldn't have asked for more with Ro!
Description of Work
Carpet and Stair Cleaning
Category
carpet cleaners
Olivia C.
5.0
07/23/2015
Rug was picked up, returned and cleaned. Ro Swan did an excellent job with the cleaning.
Description of Work
Cleaned a large oriental rug.
Category
carpet cleaners, oriental rug cleaning
Julian G.
3.0
07/20/2015
My memory is vague but somehow I remember the provider not showing up when promised, and rescheduling for a week later. They did a good job, but something rubbed me the wrong way.
Description of Work
Cleaned the carpets
Category
carpet cleaners

Service Provider Response

I don't see any correspondence between us on my calendar or Angies List. I believe you are mistaken.
Patsy J.
5.0
07/02/2015
They took care to protect my wood furniture, carpets were sparkling clean and dried mostly in a few hours and totally dry overnight. I was completely satisfied with promptness, professional work and courtesy.
Description of Work
Cleaned upstairs carpets, stairs and entry rug.
Category
carpet cleaners
Patsy J.
5.0
06/24/2015
They picked up 2 large oriental rugs for cleaning and returned them in beautiful condition at the schedule I requested. We were doing a lot of renovating and cleaning and Ro Swann worked with us to clean our rugs off-site and then clean our upstairs carpets when returning the rugs. Beautiful work all around at a schedule that worked for me. I am more than happy.
Description of Work
Picked up, cleaned and returned 2 oriental rugs.
Category
carpet cleaners, oriental rug cleaning
Janice G.
5.0
06/03/2015
See "What did the provider do?"
Description of Work
Cleaned 2 area rugs and shampooed the first floor of my house. I had an Angie's List Deale and the remaining cost was reasonable. The carpet is old and was quite dirty, but I was thrilled with the results. (BTW, I made up the date and the cost of the work. I don't remember the date or the cost.)
Category
carpet cleaners
Janice D.
5.0
04/30/2015
They were excellent. What stands out is their punctuality.
Description of Work
I had my carpet cleaned by Swan Floor Care.
Category
carpet cleaners
Douglas W.
1.0
04/08/2015
I contacted the service and the owner was having health issues. He said that they would contact me to schedule following his surgical procedure. I have never heard from them. It is awkward because I am sympathetic to someone having a health issue, but I don't know why they would run a promotion when there were issues preventing them from providing the service. I needed the service when I purchased it and ended up having the work done by ProCare. I really would like a refund or credit of my money. Sincerely, [MEMBER NAME] As a follow up, I chose not to publish this review wanting to give the company a further chance to resolve this issue. Instead I have received a rude and unprofessional response. If I am able, I plan to publish the response. No one deserves the response that I received to an honest review of a business. It has been 4 months. I guess I should have sent a get well card instead of asking for a refund for services not performed. UPDATE 04/18/2015: I received this response following my review of this company. Very disappointing to receive such an unprofessional and personally insulting email from a business promoted by Angie's List. "Hi MRS. [MEMBER NAME REMOVED], I read your review. Sorry things didn't work out. With the type of procedure that I had, you can't really know how long it will take to recover and lift things. Glad you're sympathetic to these kinds of things, you know, 18 staples and all. At the end of the day, my health is more important than your selfishness, hurt feelings, and NEEDS. Thanks, Swan Floor Care"
Description of Work
Nothing
Category
carpet cleaners

Service Provider Response

My health is extremely important to me and my family. If an issue arises like the surgery that I had, it becomes priority and you do what you have to do. Sorry, but you are wrong as to whether or not we can provide this service, because we do it each and everyday. This has been an ongoing promotion and we have completed it for all who have purchased it. Just because we couldn't accomadate you doesn't mean that we can't service our clients. I was upfront with you when we spoke initially. We will continue to provide quality services for our customers, sorry you weren't able to have the same experience as all of our other clients.
Chaundrea F.
5.0
03/23/2015
I bought the deal for $139 and they charged $75 at the time of service to take care of urine stains. They did a fantastic job and they were very pleasant to work with. Will definitely use them again in the future!
Description of Work
Cleaned 3 rooms & hallway + took care of pet stains
Category
carpet cleaners
Haden M.
3.0
02/26/2015
He told me it was going to be a couple of weeks to come out. After a couple of weeks, I called him and left a message. He didn't call me back again when I called. We finally set up a call for him to bring the rugs back, which was supposed to be at 3:00. I got home from work at 3:00 and he just left the rugs outside the garage. They didn't return the rugs when they said they were going to. It wasn't really the greatest job. They didn't really get them clean. They're still stained.
Description of Work
He cleaned some of my rugs.
Category
carpet cleaners, oriental rug cleaning

Service Provider Response

Sorry you feel that way. Your rugs we're cleaned extremely well. In case you forgot, they were left by your garage because you were late. We were in the middle of multiple large projects at that time, that's why we delayed the pick up. We didn't want to hold them any longer than we had to. That was for your benefit. We were trying to do the right thing
Mike B.
5.0
02/01/2015
Awesome! The carpet looked brand new! Our stairs and family room a ton of traffic and with 3 big dogs and a 3 year old..they get spills etc. Carpet looked great after... Like I said looked brand new. I never thought the stairs would look like that. Swan is super friendly and professional..explained everything they were going to do, etc. I will definitely use them again.
Description of Work
Cleaned 3 rooms and stairs and hall way
Category
carpet cleaners

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    American Express, Check, Discover, MasterCard, Visa
    Senior Discount
    20%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Residential and commercial: Carpet and Rug Cleaning, Ceramic Tile & Grout Cleaning, Grout Re-Coloring,Tile, Stone & Grout Sealing, Wood Floor Care, Natural Stone Polishing, Upholstery Cleaning, Mattress Cleaning, Stain & Spot Removal, Pet Stain & Odor Removal. VCT Stripping & Waxing, Concrete & Aggregate Cleaning & Sealing, Water Extraction

    Services Not Offered

    Carpet Color Blending

    Frequently Asked Questions & Answers about Swan Floor Care

    How is Swan Floor Care overall rated?

    Swan Floor Care is currently rated 4.9 overall out of 5.

    What days are Swan Floor Care open?

    Swan Floor Care is open:

    Sunday: Closed

    Monday: 7:00 AM - 6:00 PM

    Tuesday: 7:00 AM - 6:00 PM

    Wednesday: 7:00 AM - 6:00 PM

    Thursday: 7:00 AM - 6:00 PM

    Friday: 7:00 AM - 6:00 PM

    Saturday: 8:00 AM - 5:00 PM

    What payment options does Swan Floor Care provide

    Swan Floor Care accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa

    Does Swan Floor Care offer free estimates?

    Yes, Swan Floor Care offers free project estimates.

    Does Swan Floor Care offer eco-friendly accreditations?

    Yes, Swan Floor Care offers eco-friendly accreditations.

    Does Swan Floor Care offer a senior discount?

    No, Swan Floor Care does not offer a senior discount.

    Does Swan Floor Care offer emergency services?

    Yes, Swan Floor Care offers emergency services.

    Are warranties offered by Swan Floor Care?

    Yes, Swan Floor Care offers warranties.

    What services does Swan Floor Care offer?

    Swan Floor Care offers the following services: Residential and commercial: Carpet and Rug Cleaning, Ceramic Tile & Grout Cleaning, Grout Re-Coloring,Tile, Stone & Grout Sealing, Wood Floor Care, Natural Stone Polishing, Upholstery Cleaning, Mattress Cleaning, Stain & Spot Removal, Pet Stain & Odor Removal. VCT Stripping & Waxing, Concrete & Aggregate Cleaning & Sealing, Water Extraction

    Are there any services Swan Floor Care does not offer?

    Carpet Color Blending