Get matched with top drapery cleaners in Lebanon, TN

"Excellent job cleaning 2 small area rugs. Picked up and delivered back within a couple days. I have known the owners for decades and they always provide friendly, professional work. Their delivery of a lovely red rose as a thank you afterwards is always a surprise touch!"

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"They did a great job!"

"Very professional, Arrived on time, Did a wonderful job!"

"It was great. They were very knowledgeable and timely."

"Needed a 12'x10' bedroom carpet cleaned for pet soiling. Called and discussed service offerings with local Chem-Dry franchise. Had a 20% coupon from their site. Was never told of fees or minimum charges as they are advised during consultation apparently. Tech showed on appointment date and advised of fee which was less than their minimum charge of $139 and coupon couldn't apply. I wasn't thrilled with that info but agreed for treatment. Only after I signed everything and paid by check did I notice their receipt stated a minimum charge is $119. There was no reason given on the $20 overcharge other than that's their new minimum. Is this legal? Onto service. Treatment resolved pet urine odor, but after 7 days the room still smells of chemicals and dirty water. The carpet is bleached in some areas so it's no longer an even beige. Stains still show under UV light. I complained immediately a few hours later via phone calls to business about questionable pricing, odor, and stains not removed when viewed under UV light. Business claimed they've increased their rates (again their receipt states $119 min charge so their business model of making up prices on site is a scam to me,) and the stains won't come out under UV light. Had I been advised of this and the fact the room would wreak for over a weak of chemicals and dirty water, I wouldn't have used their service. Their receipt has so many disclaimers I find that too to be a scam where they are absolved of any wrongdoing. Business offered to send their "master" technician to work on remaining stains but I fear he'll either create more bleached spots or use too much chemicals and the room will be inhospitable with foul odors. In response to owner's response to my original review, yes it was your company. Look at the invoice header pic. You cashed my check. I'm in your records from mid-December. A full refund WOULD be nice, but I'll be surprised if it shows up in my mailbox. I also submitted a complaint to the BBB, however the business took over 2 months to respond. Their comment to the BBB, 2 months has passed so they can't verify the damages because I probably did it. Nice hiding behind sleazy tactics. Let time pass to respond (why does a business need 2 months to respond to the BBB) and use it as an excuse against the credibility of the complaint. Might as well just add that to the dozens of disclaimers which occupy half of the invoice. My favorite part is that they claimed I could've caused the stains that I complained about. Well, here's a little factoid - I have on the wall of the bedroom a surveillance camera to monitor pet activity. I clearly have recorded on camera when the technician put too much chemical spray in the exact area of the stains. I do not have time to go to small claims court. All the business had to do was fess up that sometimes things happen and offer a good-will gesture of partial if not full reimbursement. The prior response from the owner was that I'm not in their database. Um, the BBB complaint clearly listed who I was and yes I AM in the database. "Buyer Beware" when using this company's service and remember they operate under numerous company names which also is a sleazy technique to gain more customers. If someone heard something bad about one company name, this company still has more opportunities to gain that person's business through the other company names. Pure ******. Surprised a side business isn't selling used cars."

"These ladies have done a wonderful job. Very through, hard working and respectful. I will most definitely hire again."

"Let me start by saying I've never used a cleaning service before- I was always worried they would scam me out of money, or do a bad job or break my things. This was a Christmas treat from my boyfriend, and proved exactly every concern I had, right. They arrived for the deep clean service that's required your first time, and, after about 2 hours, notified me that I would be charged an additional $100 worth of fees for excessive dust and dog hair. I have a lab mix that has free roam of the house, so I authorized that and went back to work. The cleaner had to rush out before we could do a walk through (I'm assuming that's standard, usually, but I'm not sure). I noticed some areas that were totally missed right away. It felt more like a standard clean to me. I got a text asking how the service went, and I shared the photos. They said they would investigate and send the cleaner back. After a few failed attempts at sending me a follow-up text, they said they would email me, but I still haven't received anything. MORE troubling than the clean job, the upcharge and the bad service, though, was my realization that evening at bedtime that the TV screen in our bedroom was damaged. I sent off an email, pictures, and asked for a call the following day. Today, I received a call from a man who identified himself as the manager. He said he got my email, and his cleaner didn't touch my TV. I explained that they must have, because the screen was damaged. He said "Lindsay said she did not." I explained that I was charged an extra $100 for dust and dog hair, and nowhere on or around the TV had dust or dog hair. His response was "our cleaner noticed you purchased a new TV." I said "yes?" And he said "well all I'm saying is my cleaner never touched your TV..." (IMPORTANT NOTE: My boyfriend won that TV at his company Christmas party days ago, and can prove that pretty easily. The assumption we were being fraudulent was beyond offensive). TLDR; They came into my home, charged me $300 for an unimpressive clean job, an additional $100 for dust and dog hair, ghosted me, then broke [my distinctly un-dusty and un-dog haired] TV, then denied responsibility and accused me of commiting fraud. I now have a broken TV, a house I still need to clean, and I'm $400 poorer. I feel totally bamboozled and scammed. More than that, I've never been more offended! Worst idea, ever. All photos I included were taken after the $400 deep clean."