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"This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldnâ t come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either theyâ d come around 6pm or they didnâ t handle gas units. Iâ m glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I donâ t know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Fatherâ s day weekend. When they were done, Robert showed me his findings. For those that donâ t know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps werenâ t in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between â costâ and â priceâ The â costâ over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!"

"This plumber was the second to come out for my clogged drain. So far what he did seems to have worked. The only complaint I had was the plumber was trying to sell me expensive services before he even got to the problem. I will be calling this company with my next plumbing problem."

"There survives was the greatest experience ever. Would recommend them to anyone. No need for other plumbers plumbing survives is the best. Highly recommend them"

"Frank was super informative and very professional. His work was great and he doesnâ t cut corners. I would recommend him for any plumbing work. This guy is great for new construction projects and repairs. Super friendly and excellent service."

"Matt was awesome. Arrived early & explained every part of repair. Will be our plumber from here forward!"

"Plumber was excellent!! He did a great job clearing my drains. Very personable, professional and efficient. Cleaned up work area and inspected remainder of plumbing. Couldn t ask for better experience. Thank you."

"SMK plumbing did a great job for me with a whole house water re-plumbing & main water line from the street. The team was efficient, professional, and polite. Job was started and completed in one day. They even moved the whole house shut off and pressure valve to a very easy to get to location."

"Sean and his team did an outstanding job with our backyard hardscape including an amazing waterfall. He guided us through the entire process and explained his next step in great detail. Even with weather related challenges, these guys did not miss a beat. When the irrigation system installers came, he worked with them almost flawlessly and to my satisfaction. I could not be happier."

"Had a rough start with contractor not calling or showing up when promised, they did follow through and I am satisfied with the work on unclogging drain in basement. Will take them up on recommendations when funds become available."

"Sump pump instalation. The workers were courtious and got the job done quickly."