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Avatar for Protect Your Home
Protect Your Home
3.3(
325
)
Alarm or Security System - InstallAlarm or Security System - Install - For BusinessAlarm or Security System - Monitor+7 more

Serving Jefferson, SD and surrounding areas

In business since 1998

Credit card accepted

"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."
Protect Your Home Vehicle
Recommended by63%of homeowners
Avatar for SkyCover
SkyCover
5.0(
5
)
Alarm or Security System - InstallAlarm or Security System - Install - For BusinessAlarm or Security System - Monitor+7 more

Serving Jefferson, SD and surrounding areas

In business since 1998

Free estimates

Emergency services offered

SkyCover provides a total home security and automation solution that is 100% wireless with 100% cellular monitoring and no long-term contract. SkyCover monitoring includes interactive services for remote system control and access. Trust SkyCover to deliver with risk-free 30-day trial, free shipping and no long-term contract monitoring.

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Recommended by100%of homeowners
Avatar for HelloTech: Tech Support To Your Door
HelloTech: Tech Support To Your Door
4.2(
445
)
Building Automation System - Install or Service - For BusinessSmart Home System - Install or Service

Serving Jefferson, SD and surrounding areas

In business since 2014

Free estimates

Emergency services offered

"I was having problems with the installation of a Rind camera door bell. I talked to ring and the recommended Hello Tech to help me finsh the installation. They contacted me and came to the house the very next day . The technician was extremely helpfull and installed a jump wire so my exixting door bell wound be compatable with the Ring system"
Recommended by87%of homeowners
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Home Security Systems questions, answered by experts

If you want to make more home security upgrades to your perimeter, consider installing a smart automatic gate opener and a security camera. These will allow you to see who’s at the gate and open it for them (or not). You can learn how to install an automatic gate opener yourself or hire a professional for a little extra.

Security cameras do not need wiring if they are wireless, meaning they are battery-operated and can connect through Wi-Fi. You’ll need to change the batteries on a wireless camera and ensure you have a steady connection to Wi-Fi for video storage. If you have a wired security camera, you’ll need to plug it into an outlet or other power source and a DVR device.

Yes, most pros encourage you to change your locks when you move into a new home. While the previous owner may hand you their keys, you have no way of knowing whether other copies exist elsewhere. Changing your locks as soon as you move in is a great way to ensure that you can enjoy new, fully functioning locks that will work with your unique key or code.

You don’t need to completely revamp your security system constantly, but it’s a great idea to give it a once-over every year. Look for potential upgrades or new features—like smart home tech or replacing outdated equipment—that could boost your safety. If you make any significant changes, let your insurer know as they may adjust your discounts to reflect your improved security. Staying on top of your security not only keeps your home safe but ensures you’re getting the best possible rate on your insurance.

Some Christmas lights are marked as being “UL Safety Certified” or Underwriters Laboratories Safety Certified. This lab is a trusted source for determining the safety standards of electrical products—you should make sure your Christmas lights have this label. Brush up on other electrical safety tips before installing any lighting features. 

The Jefferson, SD homeowners’ guide to home security system services

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