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"Always showed up as promised and quality work! Greatful for their service"

"On 6/1/2022 a technician shows up for a water leak under my home, the tech was friendly, on time, and professional, in appearance. I point out where the leak is, after 30 minutes he says the main pipe is probably plugged which created additional weight, possibly stretching supports and as a result the shower drain pipe had been disconnected. He said he would write up a quote, and I was shocked to find it was for 10k. I refused service but asked for a detailed write up for what needed because I was paying an $89.00 Regular Service Fee (29-89) and another fee, MISC level 1 1 which was $97.00 for god knows what. Here is the write up I received from the technician.(More commentary below) "END TASKS*/ upon arrival customer had leak in crawl space and shower has disconnected the reason this disconnected is due to the weight of the sewer line this line is full of water and when wisher is ran it backs up out of this line causing a leak this line has fallen in ,multiple spots and is sagging in multiple spots this is abs piping. I gave options to repipe both bathrooms and then after run camera to locate septic tank. The reason customer is not backing up into house is because everything comes out this shower drain. I gave customer the options for repipe he did not want to continue with any work there is not a cleanout outside for me to camera this line and cannot locate where line exits home for ability to locate septic tank. Options were provided customer did not want to proceed with any work inspection fee was charged. Repipe and camera locate septic Camera Locate Septic Tank from Clean Out 1x $369.00 2 bath/kitchen/laundry drain only L1 1x $9,552.00 Deposit on Ben Society Agreement 1yr $99.00 Start date: 06/01/2022 Subtotal: $10,020.00 Discount: - $315.00 Tax: TBD $9,705.00 I asked how long this work would take and was told 2-3 days. Simple math tells me I could pay a guy 100$ an hour for 97 hours, or 2 full weeks and then some at that rate. I thought to myself, ok, he does not want to do the work so he priced himself out. I am ok with that, but the business owner should be made aware of what is going on and cut these guys loose because there are plenty of other options out there. I am also shocked at the lack of detail for pricing, for 10k I need know specifically what is being done, on a line by line basis. After all, I paid almost 200 dollars and I would like to think I am owed that much. One last detail, I did call in and spoke to "Angel" who said she would relay my concerns and that someone would be calling me back. I am not holding my breath."

"Came when they set up appointment. Did great work."

"Quick "spoiler alert" - we could not be happier with the outcome! Mike and his team on our project - SONNY & GARY (outstanding people and skilled workers) did a great job on what turned out to be a rather complicated flooring job with a lot of severe angle to cuts and odd transitions to deal with. It required skilled, careful work and a "good eye" for detail to be sure it was correct! And it certainly was!!! To rewind... We choose Mike Flaker because he was out quick to gives us a quote, explained the process and options we had. He also listened to what we wanted and gave us options accordingly as well as good suggestions we had not considered. He was super responsive to our follow-up questions by phone (or would run out in-person) to explain what we needed to know. Mike also discovered some issues on his walk through (hidden under the carpet) like squeaky floors and a slight settling in one side of the house. He gave us very cost effective solutions to mitigate the problem as part of an adjusted quote. As other problems were discovered on the stairs (again under the carpet) he and his crew made adjustments at no added cost even though it did slow their progress as they dealt with them. Mike also creatively used some materials we had previously purchased when this was to be a DYI project, saving us additional money on materials. He made adjustments to those materials to fit the situation - again saving us cash. During the process he was in constant communication. You will never be "ghosted" by this guy! If something came up requiring an unexpected delay you knew what was going on. This is a two way street so we had no issues when such problems came up as we always knew what was going on. As for the actual work...We had not used a contractor for anything in years and didn't think about the fact Mike was not going to be there for all the work but has several crews under him for different jobs. So his company really is only as good as the people he has hired and trained to carry out the work. I cannot speak about his other crews as of yet, but the key guys on our project - Sonny & Gary - were excellent! They were not only good people (very friendly and knew how to make friends with one of our rather skittish dogs with a daily treats - shared breakfast biscuits!) but were quite skilled and methodical in their approach. They explained what they were doing and showed us options on a very tricky central landing area with 6 doors entering in to from "all directions and angles". One wall required countless angled cuts - each one had to fit perfectly. They also suggested some ways to make that area look "next level" with how they handled the many room "threshold" transitions in the landing. Overall, they took their time and therefore saved materials by not making mistakes. It could have easily been "fast and sloppy" in places and that was not the case here. They also replaced all the baseboard and/or added some missing baseboard to complete the job. Again with excellent results. We plan to have Mike refinish our downstair solid oak floors with 18 years of age on them. We are confident at this point that Mike and his crew will match it all up with the new stairs for a really great final look between upstairs and down. In the end there are probably cheaper "floor guys" out there, but for what Mike, Sonny & Gary did and the extra time they took to correctly deal with issues they were quite reasonable. And I believe when skill is involved you get what you pay for! We highly recommend Flaker Flooring!"

"They cut the roots from the line."