
Serving Lancaster, SC and surrounding areas
Approved
In business since 1976
Free estimates
Emergency services offered
"Pest Control:
The previous pest control company I had (a large nation wide company) came out once a quarter for service. Every time they came for service they said they treated the crawl space. Recently we saw some roaches in the house, so when I went to check in the crawl space, it was clear that the crawl space had never been treated.
After terminating service with that company, I had a couple of other companies come out for an assessment. One salesman promised to clean up (de-web) the crawlspace, but the technician who came out said he would not enter the crawl space. This seems to happen a lot with pest control companies i.e. the technician never follows through on promises made by the salesman.
Taylor Cook from Economy Exterminators clearly laid out what they would do in the contract - in writing. The price was about 30% more than the previous company but they are supposed to come out 6 times a year (every 60 days) instead of every quarter. This may be over doing it, but they do cover 44 pests including carpenter ants and mice. This is more than what most companies cover.
Kevin Hagan, the technician who came out per schedule a couple of days later did everything that was agreed, which included de-webbing the crawl space and treating it and thus adequately met my expectations.
Foundation Crawl Space Automatic Vents:
I ordered for this along with the pest control agreement. I had previously got quotes for this from 2 other Angies list companies. Economy Exterminators gave the best quote.
While talking about the vents, Taylor said the vents came with a lifetime warranty. However, when I received the copy of the contract, it said 1 year labor & materials warranty. So when I asked about it, he said he will revise.
However, the revised version said 5 year warranty, which is what the manufacturer offers the company. I understand that Taylor may have misquoted when he said lifetime warranty. However, I just did not like the way this went about, so I cancelled the order.
The next day, Taylor called me back to tell me that he asked his management to make an exception and keep the initial promise and provide lifetime warranty. The revised contract this time had the lifetime warranty clearly written out.
In the meantime, I verified from the manufacturers website that they do indeed provide only a 5 year warranty. So the extra mile (or more) that Taylor and Economy Exterminators went to earn my business is remarkable.
Hopefully, I will never have to avail of the warranty and the vents will keep working fine, but my experience so far with Economy Exterminators had been exceptional.
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