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Clegg's Termite & Pest Control LLC
Batt, Rolled or Reflective Insulation Install or Upgrade, Pest Control - Rodents, Foundation Drainage Installation and Replacement,
About us
Whether you have an issue with termites, ants, roaches, bed bugs, fleas, ticks, mosquitoes, mice, rats, nuisance wildlife or other pests, protecting your living and working environment is our mission. Additional DBA - Clegg's Pest Control. Additional phone numbers - (800) 763-0378 & (800) MR-CLEGG. Additional address - 2401 Reichard St Durham NC 27705.
Business highlights
Emergency services offered
60 years of experience
Services we offer
Residential, commercial & industrial termite, fumigation & dehumidification systems., moisture & wildlife control
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6163 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 10% | ||
| 3% | ||
| 4% | ||
| 2% |
Showing 1-25 of 163 reviews
Christine M.
Aug 2022
They were easy to work with. I loved them. They were nice and helpful.
Response from Clegg's Termite & Pest Control LLC
"We love it when we have multiple 5 Star Reviews from the same customer. Thank you so much for the feedback. We will pass along your compliments to the service team."
Christine M.
Aug 2022
They were very good company. They came out quarterly.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the 5 Stars [Member Name Removed] and for being a valued member of the Clegg's family of customers."
Alex F.
Nov 2020
The man was very professional and arrived right on time, a little early actually which was nice! He wore a mask and was careful not to touch things that were ours. He didn’t seem sick but he was still careful. I was waiting for a week or so to do my review of the actual bug problem. We have seen way way less (almost none) since he came. He even gave tips on what we can do to further prevent bugs. 100% would use again and recommend.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for that wonderful review and detailed feedback. A satisfied customer is the best advertising we could ask for."
Benjamin E.
Aug 2019
The property managers and the pest control agency didn't give an estimate or even a bill. We simply recieved a late notice. I understand that was more on the property managers. However, I called Cleggs office wanting to know if they spray on the follow up visit or simply inspect. The receptionist couldn't answer and sent me to another employees voicemail. I never got a return call or even talked to any of them. Also, they couldn't bother showing up at the day and time they set for us. So my family and I are overstaying our welcome at a friend's house. The bedbugs are gone but so is the respect.
Response from Clegg's Termite & Pest Control LLC
"I would like to apologize that we did not provide the great customer experience that we promise to all of our customers, whether you are a tenant or the property management company itself. I will bring these concerns to the attention of our customer service manager to make sure they are addressed going forward."
Bill M.
Jul 2019
Went very well. Clegg's had the lowest price, arrived promptly and treated for the asian needle ant exactly as described in their proposal. They also treated for carpenter ants at no additional charge and volunteered to re-inspect the treated areas in two weeks..
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the excellent review. We work very hard to deliver on what we promise. We will pass along your compliments to the service team."
Tom Y.
Jun 2019
I signed up to have them spray my yard for $49/month. Two weeks after the first treatment in April, I noticed plenty of mosquitos in the yard. I called and complained but still gave it another shot due to a lot of rain that had occurred. Two weeks after the second treatment (when it was very dry), same issue. I called and spoke to their customer service rep and she scheduled a technician to come back out today for a "no charge call back". I took the afternoon off work to meet the technician and show him the problem areas. When he arrived, he told me he was dispatched under an charged order for my monthly paid service. I called and spoke to someone immediately, but surprise, she claimed I was mistaken and they don't do free mosquito treatments. AVOID.
Response from Clegg's Termite & Pest Control LLC
"[Member Name Removed], we would like to apologize that we did not deliver on the excellent customer experience we promise. I will pass along your feedback to our service team so that we can work on making the necessary improvements."
Virginia M.
Aug 2018
It's much better now.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the 5 Stars and positive feedback [Member Name Removed]."
Caroline N.
Jul 2018
Technician was on time and took care of the problem by putting bait in the crawlspace and traps in the house since we have dogs and a small child. Have not seen any further evidence of mice.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the wonderful review, glad we could take care of your rodent problem quickly and effectively."
Stephen L.
Jul 2018
I entered into agreement with Clegg's on Monday, contacted my old provider the same day to remove the old bait stations, and took my truck to have it serviced on Wednesday. When I returned, Clegg's had already replaced the termite bait stations with new ones and left the old ones in a plastic bag for pick-up. I called and e-mailed the previous company and the poison was finally removed on Saturday. I'm glad I switched to Clegg's.
Response from Clegg's Termite & Pest Control LLC
"We are glad you switched too, Mr [Member Name Removed]. We value our customers very much and strive to provide the best pest and termite control experience possible. We look forward to having you as a member of the Clegg's family for many years to come."
Mary D.
Jun 2018
The company came right out and gave us an assessment. We hired them to do the treatment, but since there were two types of treatment it took two crews. The first crew installed the baits on time, but I had to call the second crew and remind them that they still needed to come. It was ok, but I now feel that I will have to keep up with them to do follow up inspections instead of being able to rely on them.
Response from Clegg's Termite & Pest Control LLC
"Thank you for the review Ms [Member Name Removed]. I assure you we will be out every 6 months to check your stations and annually to do a structural inspection per your termite baiting agreement. We appreciate your business very much and value you as a customer."
Flora F.
Apr 2018
Haven’t seen any bugs.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the A Review. We will pass along your compliments to your pest technician and his supervisor."
Patrick M.
Jan 2018
Larry Adams the local manager answered all our questions, and solved any issue that came up. I would highly recommend Clegg's
Thorsten F.
Oct 2017
Full termite treatment. They drilled holes in the foundation inside the crawlspace in most cases. Where that was not possible they drill the holes on the outside of the foundation. They covered all the holes to make them look as inconspicuous as possible. Very professional job.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the wonderful review. I will pass along your compliments to the service technicians and their supervisor. Glad to hear you are having the best termite control experience possible."
Tim F.
Sep 2017
unknown
Response from Clegg's Termite & Pest Control LLC
"Thank you very much for the A Rating. We want to make sure you are having the best termite control experience possible."
Britni C.
Sep 2017
They can improve by being consistent with their customers across the board with what they say. They worked with me. I paid up front. They did what they came out to do. Their price was an "A" compared to everyone else. I would give them a "B" for responsiveness, because the follow up appointment they didn't come out on the correct date. They told me Wednesday of last week actually and they came out on Friday and no one was here, so I have to reschedule that.
Beth H.
Aug 2017
Did a great job and were on time and professional
Response from Clegg's Termite & Pest Control LLC
"Thank you for the wonderful review. Glad to hear you are having the best pest control experience possible. I will pass along your compliments to the service technician and his supervisor."
Mary K.
Aug 2017
The discussion over the phone was fine but I did not go with this company.
Ernie M.
Aug 2017
It went great. I had a slovenly tenant who caused an infestation of bed bugs and other insects by his untidy, unsanitary and hoarding housekeeping. We were profoundly disturbed by news of the infestation. Phil, Jamar, Greg and the staff @ Clegg's put my mind at ease with their patience, professionalism and proficiency. They completely eliminated the infestation with 1 trip and at a very reasonable price. I will use them again!!
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the A rating. We value our relationship with you very much and strive to solve any pest control problem that comes along without overcharging the customer. We want to make sure the job is done right the first time and we do our best to educate the customer on how doing their part will help keep their pest control problems from coming back for a second round."
Becky M.
Aug 2017
We had Cleggs quarterly pest control service for two years and had been very pleased with their service until a recent staffing change and lack of support from their headquarters. When the staffing change occurred, I spoke with the new route tech requesting to change my date of service as I was out of state and prefer to be home when they come. (I like to be present as one tech from Cleggs finished our two story, 3,000 sq ft home in five minutes, leaving 95% of our home not covered.) The new tech agreed to the service date change (the following week). The very next day he called me stating he was in our front yard and had just finished our quarterly pest control. I asked him how that was possible as no one is home and the inside of the house had not been done as I had requested, and why he had done such after agreeing to do our pest control the following week. He stated he had to do our house on the day he was scheduled to be in our town regardless of what I had requested or what he agreed to. I called Cleggs immediately, explained what happened and that we had not authorized a visit on that date, the staff member had lied to me agreeing to come on a different date and that 50% of the service was not performed at the very least as no one was home to let him in the house - where the pest control problem was. Cleggs refused to remove the charge for that date despite the fact that we were more than willing to set a new date for service and pay for actual service, defending the tech for coming on a day that he said he would not. We canceled our service. While the above incident was disturbing, it is what happened after canceling our service that was even more disturbing. Five minutes after canceling our service with the corporate office, the technician personally called me pretending to be someone from their corporate office stating he had heard I was upset with the technician and inquiring as to the specific reasons I was upset with him. He wanted to know exactly what my complaints about him were. I called the corporate office back to say "What is this - an employee calls the customer directly inquiring about the specific complaints against them and argues?!" The customer service rep LAUGHED at me stating she knew exactly what tech it was and why he had called and that it really wasn't a big deal... It was a big deal to me. He was mad, he disagreed with me and he knew where we lived. Who does business like that?! Not only that (after we canceled our service) the next time quarterly service was in our town, that same tech called me in an intimidating manner stating "I'm standing in your front yard right now"! I am disappointed in how Cleggs handled this, their obvious lack of valuing customers and that they would allow or tolerate intimidating behavior from their employees.
Anne C.
Jul 2017
On time, makes recommendations about crawl space vapor barrier & home maintenance needed. Performed inspections.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the wonderful review. I will pass your compliments along to the Raleigh office and your inspector."
Lucy W.
Jun 2017
Great. Ant problem has been eliminated.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the wonderful review. I will pass your compliments along to your technician and his supervisor."
Tina A.
Jun 2017
Very well!
Kathy T.
Jun 2017
Completed thoroughly
Sean M.
May 2017
I called them on Monday, the 1st, to see about having them come out to do some preventive pest control treatments. They gave me an appointment for May 5th and we discussed what would happen on that day. Before I hung up with them, they asked me for a credit card that they could keep on file. I was told that the technicians don't have the equipment to accept a card at the time of service. I spoke with them around 9am/10am and at 4pm they charged my credit card, in full, for the service that I was going to receive on Friday, the 5th. I immediately called them, told them that I was charged and that I wanted the full amount refunded and that I also wanted to cancel my appointment.
Response from Clegg's Termite & Pest Control LLC
"I want to apologize for your experience thus far with Clegg's Pest Control. We do collect a credit card at the time of scheduling but it is not supposed to be charged until the date of service. We have some newer members of customer service that I will be spending some additional training time with to reiterate this protocol. Training aside, this was our error and if you would give me the opportunity I would like to make it up to you. We are currently offering a 15% discount for initial general pest control services which would bring your initial service down to $212.50. If you would like to give us another chance I would be happy to offer you this rate and we will let our Billing Department Manager handle the payment so that there will be no further hiccups with payment. If you are interested, please call me, Anna Bowen, at 919-477-2134 ext 121 and I would be happy to set that up for you. Thank you for your time."
Sandra F.
Apr 2017
They were knowledgeable and professional. The ants are gone.
Response from Clegg's Termite & Pest Control LLC
"Thank you so much for the great review. I will pass along your compliments to the technician and his supervisor. Please let us know of any future termite, pest, or moisture control needs you may have."
Licensing
State Contractor License Requirements
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FAQ
Clegg's Termite & Pest Control LLC is currently rated 4.6 overall out of 5.
Clegg's Termite & Pest Control LLC accepts the following forms of payment: CreditCard
Yes, Clegg's Termite & Pest Control LLC offers free project estimates.
No, Clegg's Termite & Pest Control LLC does not offer eco-friendly accreditations.
No, Clegg's Termite & Pest Control LLC does not offer a senior discount.
Yes, Clegg's Termite & Pest Control LLC offers emergency services.
No, Clegg's Termite & Pest Control LLC does not offer warranties.