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"Please see the earlier review (3/12) for context. I wanted to take a moment to share my experience with Mt. Valley Foundation Services regarding our sump pump installation. Overall, the team did an excellent job with both the initial installation and the subsequent repair of the discharge lines, which had come apart over time. They were professional, transparent, and truly seemed to care about the project. The only challenge I encountered was not with Mt. Valley Foundation Services itself, but rather with its parent company, Ground Works. From my experience, Ground Works has acquired many smaller foundation companies across the U.S., and it seems they may be struggling with logistical coordination. The call center they use is not very user-friendly, and I experienced multiple miscommunications and scheduling errors. Unfortunately, this puts Mt. Valley Foundation Services at the mercy of Ground Works' logistical issues. That said, I highly recommend working with Mt. Valley Foundation Services. My advice is to obtain the names and direct contact information of the service team when booking—this makes future communication significantly easier. Once I was able to reach the team directly, they went above and beyond to accommodate my needs. Living in a flood-prone area, I feel confident that the sump pump project they completed will be a tremendous benefit to our home and property. A big thanks to Danny (the manager) and his team for their outstanding work!"

"I'm very dissatisfied with this company as a whole. After giving my deposit, I was told they would be to my home on a set date and time. They didn't show up on set date and didn't call or text as to why no one showed up. After calling several times, the next day someone calls apologizing profusely but gave no reason as to why the workers didn't show up. When you finally get them to come, they start the project and then the cat and mouse games begin! They'll call and say they have to finish another project and would be there a little later and then call back because that other project ran longer than expected. It's now 4 months into what I was told would be no more than a week! Calling the company itself about what's going on or complain is absolutely impossible, if someone does answer the phone, they give you the run around. Parts of my electrical was messed up by their worker, I was told that they would take care of it right away. Lies, lies and more lies with this company!"

"Great lawn care service. Yard always looked great after they were there. Very lacking in customer service though. I was expecting my yard to be serviced but it was postponed a week due to weather (this was communicated to me). No prob. The next week came around, yard not serviced. It had rained again that week & I didn't think much of it. 2 weeks later, yard still not serviced. I emailed Tammy & she tells me she cancelled my service due to a realtor friend of hers telling her my house got a contract on it. (I'm still living in the house at the time & need the yard looking nice before new homeowners move in). It's crazy that she didn't reach out & before abruptly cancelling services without telling a customer. Would not recommend this company at all."

"I cancelled a job I put a deposit of $10,826.95 down for because the sale of my home fell through. I cancelled on June 13th and I still haven't received my refund as of 8/19. We have reached out on 3 separate occasions. My wife and I have been told different stories by different people as to what happened, but not much of it is adding up. After holding our deposit for over two months the manager said-- "We cannot do anything more to compensate you." Apparently, it is being overnighted this evening. Sadly, my advice is to proceed with caution. I give 2-stars because they apparently still have the money to refund me, it could have been worse I suppose."

"Our experience What a nightmare This company was to deal with. Every step had issues from the wrong shape of the pool to the driveway that was majorly damaged and not fixed. They brought dirt in with broken glass and garbage in. We had to physically pick up the glass and trash so we could have the new sod. They left 6 feet of dirt in the yard that was starting to slide in the water. The project manager said that he wasn’t a project manager, so dealing with him was horrible. He was so rude all the time. He had no idea of what was happening. The workers would ask my husband what they were supposed to do and luckily he could communicate in Spanish. We managed the workers ourselves. What a nightmare and not worth it."

"This project was a breeze. Hunter communicated when he would be onsite and how long it would take. He was punctual and did exactly what he promised. What impressed me most was how he kept me informed about the project and his total professionalism. I am going to use his services again within the next three to four months. I highly recommend him."

"I recently had the pleasure of hiring A&J Handyman Services for a series of home improvement projects and I couldn't be more satisfied with the experience. From the very beginning, the communication was clear and responsive. They were incredibly accommodating to my schedule and were punctual for every appointment. The team demonstrated a high level of professionalism and attention to detail in their work. They tackled a range of tasks including driveway extension, landscaping, pressure washing, and interior and exterior painting with efficiency and expertise. Each project was completed to the highest standard, and they were always willing to go the extra mile to ensure everything was perfect. What stood out to me was their commitment to cleanliness and respect for my home. They made sure to clean up at the end of each day, which really minimized the disruption to our daily life. The pricing was transparent and fair, providing great value for the quality of service received. I was particularly impressed by their problem-solving abilities and how they provided effective solutions for unexpected issues that arose during the projects. I highly recommend A&J Handyman Services to anyone looking for reliable, high-quality home improvement services. They have truly exceeded my expectations and have earned a loyal customer in me."

"Some areas were not consistent but still looked going"