Ram Jack of South Carolina

I like the fact that they were prompt and steady workers. I dislike the fact that they tore up my deck and would not replace it. I did not like the fact that they left gaping holes around my house where the pylons went in. I did not like that nobody would talk to me about my deck.

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This is a copy of the dispute letter with my credit card company that gives the details of what happened with this contractor. Dear Mastercard Dispute Representative, Case ID # - D-XXXXXXXXXXXX This letter is in response to your request for documentation about our disputed charges with Ram Jack. On 08/12/16 XXXX, the Ram Jack Salesman, came to our house at 701 N. Almond Dr. and explained to me that they would install 6 piles across the front of my house. He also said that they would be able to jack the house up to reduce the size of the crack in our front wall. He even added that the jacking portion is what the installation guys love to do because that is the rewarding part. Another thing that the salesman stated was that the quote was for up to 25 ft per pile and that I would pay $22 per foot of piles driven. Later, they charged me for the full 5 ft stick they started even though they cut 2 to 3 ft off of most of them. When I got off work on Friday August 19th I went by the house. They had half of the holes dug and had driven one of the piles, they said to 40 ft. After that I was upstairs in the house but keeping an eye out the front window at the 2nd pile they had just started to drive. I saw them attach five 5 ft sticks to the starter auger, which counts as 1 stick, that was sitting in the 2nd hole, which equals 30 ft. I went outside and asked the guy how far that one went. He said 45ft. So on the third hole I stood there and watched them drive a little over 40ft of pile into the 3rd hole. They had attached a 9th stick but were unable to finish because they blew a hose on their system. I’m assuming because they were over stressing their system to get the pile to drive as deep as he said the previous one did. They quit for the day. Day 2, they showed up at 8:45 am Saturday, August 20th and slept in the truck until 9:45 when they got out to start working. I was upstairs in the house but they did not know I was there because I walked down from the house I live in a few doors down. I did this intentionally because of what happened the day before and did not trust them. I wanted to watch them to see how many sticks they actually drove in the ground. About 10 minutes later I hear someone come up in the house and start rummaging through items in the kitchen, where we had piles of brass, silver and other items of value. I then took pictures of this guy loading these items along with my chainsaw and hedge clippers out of the garage. The Ram Jack guy was the one that opened the garage door that morning to let this man into our house and was standing there watching him load the items in his car. I texted my wife and told her what was going on and she called the police who showed up a little while later. I then confronted the Ram Jack crew chief about what was happening and after dealing with the police and talking with the Ram Jack Project Manager (XXXXXXXX) I allowed the crew to continue work. They then drove three more piles in the 30 to 35 ft range. On August 22nd at 9:04 a.m. I called XXXXXXXX to discuss how they did not jack the house when they were there on the 21st and to make sure someone was going to fix the corrugated drain line that they cut a 2 foot section out of on both sides of the porch when they dug those holes. Mr. XXXXX assured me that he would send the materials for the fill in crew to fix the pipes and that he would send a guy with them to jack the house before they fill in the holes. I expressed to him that I would like to be there when they jacked the house and for him to call me when they were coming out. On August 25th at 1:21pm I called XXXXXXXXX to find out when they were coming out to jack the house and finish up. He said that they were out there that day. So, I immediately drove to the house to find that they sent one guy, the fill in crew, who had already filled in one of the holes without fixing the corrugated pipe that Mr. XXXXXX said that he would have the fill in crew fix. XXXXXXX, the Ram Jack fill in guy, proceeded to tell me that he cannot jack the house and that he did not have the jacks or the pipe to fix the corrugated pipe. I went back to work and attempted to call XXXXXXX to express my concerns about what had happened. When I returned home that evening my wife and I rode down to inspect the job and there was a fire truck, an ambulance and an EMS truck in front of our house. XXXX, the Ram Jack Salesman, trying to get in touch with the general manager of their office to discuss what had happened and how I did not get what I had paid for. XXXX gave me a phone number for the manager, XXXXXXXXX (shown on the attached sheet), that was no longer in service. I have tried to contact XXXX, XXXXXXXX and XXXXX multiple times with NO answers or responses. In regards to the Final Inspection document. I was informed that I had to pay and fill out that form on August 20th, the day they finished driving the piles. The job had not been completed at that point but they assured me that the fill in crew would come the next week after the inspection was complete and fix the drain lines at that time. One third of that filling in patching the concrete and cleaning up has still not been done and is now holding me up from work I need to do to the front porch and to complete the project. I paid to have my house jacked up and to be re-supported and to have that hat done without damage to existing drain lines. As of now I am left with an incomplete project with bags of concrete tarps with dirt, pieces of concrete they left and holes in the porch that have yet to be filled with concrete. I have tried multiple times to contact these people to negotiate a solution but no one will answer or call me back. See attached photos and screenshots of texts and call history. Thanks! Sincerely, XXXXXXXXX Here's a second letter... Dear Mastercard Dispute Representative, The sale of these services started on 08/12/16 by XXXX, the Ram Jack Salesman, when he came to our house at 701 N. Almond Dr. I had called XXXXXXXX, the project manager, on August 25th at 1:21pm to find out when they were coming out to jack the house and finish up, he said they were already there. After getting to the house and finding out that there was one guy there that had already filled in two holes and did not replace the drainage pipe, that they cut, nor did he even have a jack to jack the house up. I called Mr. XXXXX again. That is when he stopped answering my phone calls or returning messages. I would like to point out as well that I have not received any paperwork from them stating that the work has been done nor any information in regards to the transferrable warranty that is supposed to be provided with their service. This is another key part of why I hired them as well. I will be putting this house on the market in a few months and for me to try to sell it without a warranty and/or documentation as well as an un improved crack in the front wall will make that sale difficult and probably end up in reduction of the sale price. I was told two things by XXXX, the salesman, that DID NOT happen. One, they would jack my house up. Two, I would receive documents in the mail covering the transferrable warranty. I was told 3 things by XXXXXXXXX on August 22nd that DID NOT happen as well. One, He did not call me when they were coming out to jack the house up and fill in the holes. Two, they didn’t even try to jack the house up, (didn’t even send the equipment). And three, didn’t repair the corrugated pipe they cut (did not even send the materials to do that). Supposedly XXXXX, the fill in guy, went and purchased the materials and fixed it on one side of the house but the other side had already been filled in. I also have NO warranty paperwork and a house that has been left in a huge mess that I now have to clean up. Sincerely, XXXXXXX

We were selling our house and had Ram Jack come to inspect work covered under the warranty they provide. Instead of checking the warranty they pointed out additional issues they felt were a problem. We had previously had three different foundation companies check the house and the only area the companies actually agreed on being the problem was the one area we had Ram Jack fix. So, Ram Jack's unsolicited advice to make more money off of us cost us the sale of our home. They also drilled through our porch which later caused it to sink into the disturbed dirt and we had to pay another company to have it fixed.

Sank huge poles into ground and pushed everything up and secured it. I have huge steel posts sunk deep into ground with concrete. They did a beautiful job! They were finished in about 2.5 hours. Our insurance took care of the payment.

Very professional, Great work

My house was falling down on the garage end so my husband called for an estimates for the foundation repair. In May, a few months after the estimates, he got admitted to Hospice. He didn't want to leave me with one end of the house falling in so we called Ram Jack of South Carolina because he thought they would be the most reputable. Sadly they made a bad call and now I'm stuck owing over $4000 and huge cracks in my garage floor. I've already spent about $3000 because of the depth of the pillars under the garage floor. Since the floor now is cracking all around I have been consulted by 2 other engineers that RJ should have never put pillars under the garage floor to try to save it. I went around and around with RJ trying to understand why they would put the pillars under my garage floor with no good reason why they did it other than to sell pillars, and now I'm praying that the bank will help me get a resolution. In retrospect I regret the decision to use RJ now. Don't make the same mistake I did and please do your research. There are some very good foundation people out there and are even less expensive than RJ.

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Installation crew on time and discussed exactly what the estimator said was going to happen.  Crews encountered water in two locations next to the failed pier but got their pipe columns into bedrock.  Very professional and pleasant to deal with.  They slowly jacked up the house and we watched the cracks in the walls close up.  Personnel were in the house monitoring all the floor elevations and directed the crew below on which jack to run.  I repaired the wall cracks the next day and here a week and half later no new cracks.

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We were happy all around. 

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Dissapointing. I made an appointment for a free home inspection for a home I was about to purchase. The technician came early and met with the current owner. Upon my arrival, the tech was leaving. I informed him that I was the one who set the appointment. He said- "oh ok well- the house is fine". I then pointed out a couple of locations where the foors dipped he said it was not a structural issue- ok. I then showed him major cracks in the brick on both sides of the inside garage wall and he said it was normal settling and not a structural issue if you can't see same damage on the outside wall in same area. I then asked if he inspected the crawl space where the pillars were. He NEVER went into the crawl space! I asked if he could please take a look at the pillars and foundation so he suited up, crawled inside and came out within 5 minutes. "all looks good" he said. I then showed him cracks in the concrete front porch and how the wood railing was shifted- "normal settling" he said. Basically, his inspection consisted of walking around the inside looking for cracks in the interior walls that could have easilly been hidden with spackle and paint days or weeks ago. He left and I really did not feel satisfied with the quality of inspection. Perhaps I am just picky. I DID hire two different home inspectors, HVAC inspector and an electrician in addition to RamJack and I have since purchased the home and wouldn't you know- they ALL missed something that they shouldn't have. I trust no one anymore!  I suggest you grab as many home inspections as you can. Good thing RamJack's was free but I would get a second opinion.

LIFETIME WARRANTY IS ARBITRARY!!! I purchased a home in August 2012 that had been repaired by this company. The work was done to the satisfaction of the previous owners, and also to us as the purchasers, and we are still satisfied( I think) My problem is with the warranty itself. They offer a TRANSFERRABLE warranty that must be done within sixty days of closing. This was not made known to us at that time, and we did not become aware of it until just recently. We contacted the company and asked if they would still transfer the warranty. It took five phone calls, all without a single return phone call from the company, to finally discover that they would not transfer the warranty-ergo, NOT stand behind their product. I understand that some time frame must be established, however, if there is no new damage to the area previously repaired, then there should absolutely  be no problem in honoring a LIFETIME warranty regardless of the time that has elapsed. I asked each representative of the company that I spoke with to come out and inspect the home so that they could verify that no new damage had occured. Each time I was told that they would call me back , and as mentioned earlier, never did. The double-speak and repetitveness during my last conversation (with someone other than a manager/owner-another lapse in their profesionalism) was ridiculous.I was told however that they would come out and do an inspection and stand behind their work, but if there was any damage, that I may or may not be charged for it. That I have a  problem with, because it is supposed to be a LIFETIME warranty. Nonetheless, there is no new damage(to the best of my knowledge), and I feel like they should stand behind their work AND their warranty-sixty days, six months, six years.  All that has to be done, assuming no new damage is change the name on the LIFETIME warranty.  Because of this easily fixed issue and lack of professionalism( not returning phone calls, inabilty to speak with management/owner, et cetera), I would be extremely reluctant to recommend Ram Jack Foundation Repair Solutions to anyone. Do they TRULY warranty their work?
     After writing the above paragraph, I decided to contact the national office to see if I would be able to get any resolution to my complaint. I wanted to do this prior to submitting my review. I spoke with someone who said that she would have someone from her management department contact me. Shortly thereafter, I was contacted-BY SOMEONE FROM THE LOCAL(SC) OFFICE! Finally a return phone call. You will never guess what she said.....she in essence called me a liar! I previously stated that I would be reluctant to recommend this company, now I would adamantly encourage anyone with a foundation problem to absolutely use ANYONE else.

See above.

I was impressed with their communication, professionalism and superior work. They gave a fair estimate, collected the permit, scheduled the inspections required, showed up on time and did a gratbjob cleanining up. I would highly recommend this company!