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"Product looks great and works as expected. Excellent customer service"

"????? If I could give zero stars, I would Hiring this contractor was a nightmare from start to finish. The bathroom they delivered is so poorly done that I feel like I need to redo it entirely. They rely on subpar subcontractors with no professionalism or craftsmanship. ? Overpromise and underdeliver: I had to stay on top of every detail myself, doing the job the contractor was hired to manage. ? Unreliable: Never kept appointments or confirmed schedules. The only time they showed up on time was to collect payment. ? Unsafe practices: At one point, a subcontractor was cutting concrete inside the bathroom with a gas?powered tool, filling my entire home with smoke. I had to intervene to stop it and argue just to get basic protections like tarps in place. ? Poor management: Subcontractors openly complained about not being paid, and I even had to send one home myself because of unacceptable behavior. ? End result: Substandard work that does not reflect the money spent. Save yourself "

"Very thankful for your promptness and quality work. Everything looks great. I will certainly look you up for future projects and will be very happy to refer work to others looking for a quality Contractor. Many thanks !!!"

"i have copied the complaint I have filed with the BBB. When I spoke to the manager at champion on Monday he said someone would get back to me by the end of the week. Here it is late Friday and I’ve heard nothing. I left a message on Monday with a customer service rep who’s voice mail said I’d get a call back in 24 hours but have had no return call yet. Even if the company reserves the right to cancel, their our bad oh well attitude and not even trying to work out some kind of resolution for their mistakes is the most unacceptable and unprofessional part of the whole experience with them. I added a picture of my contract with them so everyone can see how straight forward it shows what I was told I was paying for. Here is the BBB complaint Company rep gave a price of $24562 on vinyl siding during an in home sales presentation. At that time I explained I was not ready to purchase due to still looking at colors but also wanted to add on doors. Rep called his manager who said doors would have to be done separately either way but gave a price in the low $20’s over the phone if I signed up for the siding today. I passed and called the rep back a day or two later to come back to show us door options so we could add them on and get a total price. Rep came back on 3-13-19. We picked out 3 doors and he gave us a total price for everything of $29599. Contract was drafted up and signed and a deposit of $8880 was given by credit card. Was told by the rep there will be someone coming out to confirm measurements and price may fluctuate slightly if he under measured but was pretty confident he was close to accurate. On 3-15 some one came out and measured for the doors and remeasureed for the siding. He called back on 3-19 stating he had to come by and recheck one more measurement but I didn’t need to be home. That is the last I heard from the company till I called on 4-08-19 as we were told 3-5 weeks. First call was left on hold for 20 minutes, second call was told they would call me right back, made third call after waiting over an hour for call back only to find out my contact had been voided because they under charged me for the project. They said the rep misquoted the whole project and I was never charged for the doors even though the contract I signed shows I was. Said there was nothing they could do and they have a right to just void the contract if the so choose. Which they did without even telling me. The manager who acknowledged giving the rep the low price the first day out refused to even honor that price saying he gave it out not knowing all the information but gave it any ways. Not only did the rep supposingly misquote the job the manager gave an even lower one in order to close the sale. Now the cost they are telling me is approximately $29000 plus another $11000 for the doors. That’s a far distance from the original $24000 for just the siding that the rep and the even lower price the manager gave from the first visit. Manager said it would be at least 4 days before anyone else above him could even get back to me about this. He wouldn’t give me anymore names of the next people in line I could call. Just kept telling me he would give my information to the right people and they would call me. Stated I would be having a lawyer look into this and finally got a name and number of some customer service rep."

"Miscommunication or a bait and switch??? As a business owner, I value my customers and stand by my word. Unfortunately that isn’t the case these days- and especially not the case in this situation. After extensive conversation of what was wanted- contract written, signed, and paid for. Months later product was installed with a significant difference in what was discussed. Contact company- Dana was very defensive and said you signed the contract for a premier plus not pro. When I Inquired how would I know the difference as this was different of my discussion with the owner. Then she defensively asked “why did it take you months to notice”. Well because it was installed days ago and I mentioned to the installers the issue. Then she informed me that they were only installers and not dealers of the sunsetter although their website specifically says “dealer and installer”. Paid 100% for product, service, and installation. She insisted she wasn’t going to argue with me since I signed the contract I could pay hundreds more for what I thought I ordered. Disappointed on the professionalism and stand by- I insisted that there was some miscommunication issue because we ordered two locations on the same day and installed same day. The owner even joked saying you both ordered the exact same thing, the only difference is your sister’s is longer. Now the “extra” included on sister’s was an accident and should have never been installed that way. Get it in writing. Ask for specific details on the contract. Don’t assume what you are signing is what you discussed."

"A very bad prolonged wind storm did major damage to many houses in the area. Many homes had roof damage, including our two roofs. More work than there was contractors to repair them. We were not in the area at the time, nor knew any contractors in the area to repair our roofs. During major catastrophes, you have to be careful not to be con'd by unqualified con artist looking to take your money, so we chose Angie's List for a contractor. We chose Excel (Mike) to repair our roofs. He is licenses and insured and his quote was the lowest of all the quotes we received. Even though he was extremely busy with all the work that was out there, he found time on the weekend to repair our roofs. We signed a standard service contract and Mike started the job as promised. The roofs came out awesome, Mike and his crew did an awesome job !! And they did it all while trying to fix everyone else's roofs. Not knowing where to turn to during this major weather event, and being out of town, it was nice to know that you can trust Angie's List to provide qualified people. You can also trust Excel to do a great job at a great price and be confident when you give them a deposit, they can be trusted. The entire transaction was done long distance without ever meeting each other. It was mutual trust based on reviews and being qualified to be on Angie's List. Just imagine when your transaction is in person."

"Project came out beter than I though out great. Was easy to work with."