About us
Patio Enclosures® brand sunrooms, solariums and screen rooms have been trusted by homeowners since 1966 and are renowned for their exceptional quality and craftsmanship. Every Patio Enclosures room is custom designed and custom manufactured specifically for you and your home. Whether you are planning to enclose an existing porch or patio space or add a whole new space while maximizing your view of the outdoors, Patio Enclosures screen and glass systems are an ideal choice for your home. And they’re backed with a limited lifetime warranty. Our Patio Enclosures experts will assess your space, listen to your needs and make recommendations to design the perfect room for you and your home. Give us a call at 1-800-230-8301 to start your project today! We offer a free, no obligation in-home design consultation and estimate along with a wide range of affordable low monthly and no interest payment plans. To learn more about Patio Enclosures®, visit our website www.patioenclosures.com.
Business highlights
59 years of experience
Services we offer
Awnings, Sunrooms, Solariums and Screen Rooms
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.026 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 12% | ||
| 0% | ||
| 4% | ||
| 15% |
Filter reviews by service
Showing 1-25 of 26 reviews
Daniel F.
Jun 2024
Sunroom or Patio Enclosure Building Service
The window replacement and insulation were excellent. Adding a deck was qute good, although they left undone a quite small part of the latticework and still have done nothing after being told about it.
Stephen C.
Sep 2021
Sunroom or Patio Enclosure Building Service
Do not give these people your business! They screwed up the design on my 4 season sunroom. 3 week project is going on 14 weeks with no end in sight. 2 windows and slider came defective from factory, and deck extension posts not square, deck boards not flush with frame board, facia board does not line up with existing. They can give you every excuse in the book, do not buy it. I have 5 pages of documented issues with this company. Contact me and I will share with you. If 'zero' stars was an option, that is what I would post .
Response from Patio Enclosures - Boston
"Hello Stephen, We would like to follow up on the conversation our team had with you yesterday regarding your concerns. Your panel was due into us this week. As far as the bowed glass, it is due into us on the 23rd. Our glass is custom cut and tempered for each and every job. This does result in a longer lead time when created glass pieces but it is a process we stand by due to its ability to add customization and quality to our product. We assure you once your glass has arrived it will be installed and your room will be completed right away. Thank you for your patience. -The Patio Enclosures Team"
JEREMY F.
Aug 2020
Sunroom or Patio Enclosure Building Service
The customer service was above and beyond, from the Sales & Scheduling (Darren and Robin) to the install team (Bob, Mike, Brandon). They returned all of my calls and emails promptly, and it was a fill cirlce care. We are DIY family, but chose to outsource this project due to their proprietary product, ease of ordering and service, and lifetime product guaruntee! It was not the most inexpensive option, but we felt the most confident in their work and product, and at the end the great customer care is what put this experience over the top. And the end result was exactly what we had expected and hoped for.
Doreen B.
May 2020
Sunroom or Patio Enclosure Building Service
They did not match original style
Lynn J.
Sep 2019
Sunroom or Patio Enclosure Building Service
Craig was very helpful and polite. He was very patient as I was not sure we could afford a glass upgrade at the time. Hope to be able to work with him in the future.
Response from Patio Enclosures - Boston
"Lynn, Thank you very much for taking the time to rate us and leave a review! We're so pleased to hear you were satisfied with the overall process. We'll be sure to share your review with our team as they love receiving the feedback. Sincerely, The Patio Enclosures Team"
Nelson G.
Jul 2019
Sunroom or Patio Enclosure Building Service
Everyone involved, Bob the estimator, Bob the measurement expert, POC (Anna), installers James and Daryll, all did their job well - and the final product reflects the quality of the manufacturing process. We were kept in-the-loop on everything, especially scheduling. Wish we had done this years ago!
Response from Patio Enclosures - Boston
"Nelson, Thank you very much for taking the time to rate us and leave a review! We truly appreciate it and are delighted that you are pleased with your room. We'll be sure to share your feedback with our team! Thanks again, The Patio Enclosures Team"
Thomas L.
Jun 2019
Citing "customer privacy" this company doesn't provide references. They installed a beige porch on our white house claiming that that's what we ordered. Nonsense. We now have an unfinished project in a color we don't want and have paid $8,000. They offered to fix the problem for an additional $4,000: payment in full in advance. We walked away and so should anyone else considering doing business with this company.
Response from Patio Enclosures - Boston
"Dear Mr. Thomas L. [Consumer name withheld at their request] We are sorry to hear you feel this way. We built your enclosure per the contract which you reviewed and signed. We also verified the contract, including color, again with you at the remeasure, before the room was manufactured. We are sorry to hear you are not pleased with the color, but we did built your room per the contract. We want our customers to be happy with their rooms and our Regional Manager reached out to you and offered to change out the color of your room at cost, but you declined the offer. Should you change your mind, please reach back out. Sincerely, The Patio Enclosures Team"
Geoffrey G.
Jun 2019
My awning was over 10 years old and still worked perfectly but the fabric had fade and was torn. Patio enclosures did the original install and when I contacted them, they still had all my information and measurement on file! They had over 100 colors and patterns to select from and the materials arrived ahead of schedule. My installers (Dave and Al) were friendly, knowledgeable and very methodical in the way they carefully removed the old materials, clean the tracks and replaced and tested the new install. They even suggested using the touch up paint while they had the cover off instead of being in a hurry to rush to the next job. I was very pleased with the whole process from ordering to final installation. I highly recommend them for any outdoor enclosure! 5 Stars!!
Response from Patio Enclosures - Boston
"Geoffrey, Thank you for taking the time to share your experience! We truly appreciate it and are so happy that you are satisfied with your project! Thanks for being a valued customer! Sincerely, The Patio Enclosures Team"
Sandra D.
Jun 2019
Sunroom or Patio Enclosure Building Service
Vg workers
Response from Patio Enclosures - Boston
"Sandra, Thank you for taking the time to share your experience! We truly appreciate it! Sincerely, The Patio Enclosures Team"
Richard P.
May 2019
Sunroom or Patio Enclosure Building Service
Excellent customer service, responsive, focused on customer satisfaction.
Response from Patio Enclosures - Boston
"Richard, Thank you very much for taking the time to rate us and leave a review! We're so pleased to hear you were satisfied with the overall process. We'll be sure to share your review with our team as they love receiving the feedback. Sincerely, The Patio Enclosures Team"
Richard D.
May 2019
Sunroom or Patio Enclosure Building Service
Ask for Craig Hamner if interested. He has great salesmanship. And will get you the best offer!
Response from Patio Enclosures - Boston
"Richard, Thank you for taking the time to share your experience! We truly appreciate it and will share your feedback with our team! Sincerely, The Patio Enclosures Team"
Lee R.
Jan 2019
Sunroom or Patio Enclosure Building Service
This company is a fraud. They ruined my home. The roof leaks, the roof is not sufficiently insulated, the windows and sliding doors leak and that's just a few of the problems. They were reprimanded by the State AG office. Call the Attorney General and get their history before you even talk to them. They lie about everything. They have over 30 plus complaints with the BBB. Do not give these guys any money.
Response from Patio Enclosures - Boston
"Dear Lee, We are sorry you feel this way. While you have every right to state your opinion, we have every right to share our side of the story. Our company is not a fraud. We complete thousands of projects every year and receive exceptional reviews from our customers. Your project was thoroughly inspected by the municipality and passed all building inspections along the way. We do apologize that you are experiencing issues now, but until you hold up your end of our mutually agreed upon contract and pay us the outstanding $20,381 you owe us for work that was approved, completed and inspected by the Building Commissioner as well as the Hanover Building Official, there isn?t much we can do. To clarify, we were not reprimanded by the Attorney General. We initially failed to provide a document to the State Building Commissioner, which we corrected. As far as the BBB complaints go, yes, we have 30 total complains for our entire organization over a period of three years. In that timeframe, we?ve completed close to 10,000 jobs companywide ? which boils down to a complaint rating of 0.3%. In the home improvement and construction realm, that?s unheard of. This is construction. Things don?t always go to plan, but we do everything we can to make things right."
Francoise C.
Dec 2018
Sunroom or Patio Enclosure Building Service
This project moved along quickly and on schedule. The main office kept me informed of each process. Various crews came to install different parts; each were professional, courteous and always picked up their mess. Somehow all the parts came together perfectly. I am delighted with the experience and of course with the sunroom.
Carmella B.
Nov 2018
Sunroom or Patio Enclosure Building Service
Bob Goddard was my salesman and project designer. He explained the process and the quality of the materials being used. The inside contacts Anne Marie and Amber were excellent. They went above and beyond to insure a great experience. The builders were professional and the project moved along quickly. The result was a beautiful room to enjoy the outdoors .
Elaine D.
Jun 2018
Sunroom or Patio Enclosure Building Service
I have not had the complete installation as of yet. I am pleased with the sales and customer support to this point. I believe installation will be end of July/early Aug
Jacqueline R.
Dec 2017
Sunroom or Patio Enclosure Building Service
Very easy to work with, no pressure salesman, good experience.
Stephen C.
Dec 2017
Sunroom or Patio Enclosure Building Service
I compared them to others and they were cheaper. Attention to detail by the supervisor was really good, cleaned up everything after they left and everything was buttoned up.
Larry B.
Dec 2017
Sunroom or Patio Enclosure Building Service
The did a nice job, you have to be real thorough about your communications and what you want. They do real good work.
MaryLou D.
Apr 2017
Sunroom or Patio Enclosure Building Service
They converted a screen porch into a 3 season porch and they did a nice job. No pressure, on time and there was good communication. The money was a good value for the quality.
Tom B.
Apr 2017
Sunroom or Patio Enclosure Building Service
They did a great job and the door quality and glass ... excellent all around. They gave me updates and followed up after the job was done. I'm quite happy with the outcome
Tom B.
Jan 2017
Sunroom or Patio Enclosure Building Service
They were excellent to work with.
Michael F.
Jul 2016
Sunroom or Patio Enclosure Building Service
Patio Enclosures did a really nice job. We are very pleased with the outcome of our sunroom. Bob Goddard was the salesman that helped us from day 1 and he stayed in touch through the entire project. He was very friendly and engaging and did not "overpromise" like we have experienced from salespeople in the past. The project was a little over our original budget but we have no regrets as the sunroom has surpassed our expectations. The workman crew was excellent! With the exception of smoking on the property which we mentioned and did not see the foreman smoke again. Office was great. Overall a very pleasant experience.
Barbara G.
Sep 2015
Sunroom or Patio Enclosure Building Service
I thought the sales rep should have been more clear on the final detail. We talked over an hour of the requirements of the job, yet we never met with him for some details which should have been more clear for us. When we went to management to speak they never clarified the situation. The installation, however was very good - it's the sales department that could have been better.
Barry B.
Jul 2015
Sunroom or Patio Enclosure Building Service
The work is substandard and they have been terrible to deal with. They have ignored the contract and blame the customer for their total lack of quality control. Deck that was built is not square, not level, not straight and they said they couldn't build a straight deck. Looks like a 7th grade shop class built it. The workers said they are installers and not carpenters so the carpentry work is horrendous. Part of the problem is that the framework for the sun room is not exactly parallel to the existing wall of the house so they tried to curve deck boards. Sun room has issues and they couldn't build what they put in the contract. No one seems to read the contract and they have substituted less cost items for what was clearly specified in the contract since "that is what we always do. No set of plans they have ever showed me match up to the actual work that was done. They left a mess of metal and plastic from the saws on the lawn and damaged the paint on the newly painted bulkhead because they didn't put down any drop cloths to protect things. They said the work was done and wanted a final payment but the work will not pass the town inspection. They showed up occasionally and have dragged this project out. I hired them due to Home Advisor but they should not be on this site as a recommended provider. There are just too many issues to list here.
Vito V.
Aug 2012
N/A
Sunroom or Patio Enclosure Building Service
Quick to respond. The workers were such gentlemen, clean cut and they cleaned up after themselves.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Patio Enclosures - Boston is currently rated 4.0 overall out of 5.
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: 9:00 AM - 12:00 PM
Patio Enclosures - Boston accepts the following forms of payment: CreditCard
Yes, Patio Enclosures - Boston offers free project estimates.
No, Patio Enclosures - Boston does not offer eco-friendly accreditations.
No, Patio Enclosures - Boston does not offer a senior discount.
No, Patio Enclosures - Boston does not offer emergency services.
Yes, Patio Enclosures - Boston offers warranties.