Get matched with top basement remodelers in Providence, RI

"Watch out, different employees have us very different estimates. One was honest and one tried to way overprice our roofing project. Also during the installation they tried to skip replacing plywood as we’d agreed upon without discussing with us first. Luckily my husband was home and caught the mistake. There were definitely some good things too, the knowledge and quality of materials was excellent. They got our entire project done in one day and worked very hard."

"Customer service is top notch. Chad is responsive and polite. He and his team were efficient and thorough. Absolutely would hire again!"

"Preston did the work immediately and we were happy with the job he did. I asked him for an invoice and he sent it, but would only accept cash directly to him using the Cash app. I tried to see if he would accept Zelle or credit card or a debit card but he insisted on cash. I had to open a new app and give them my details. When it took longer than expected, he texted me several times, and I made arrangements to give him., cash in person. At that point the Cash app paid him. The whole thing seemed very unprofessional to me."

"They are unprofessional individuals, do not hire. Tried reaching out multiple times got some response saying they will come out but never did."

"Rick was very responsive at first and eager to get started on my bathroom remodel job for one of my apartments. He is commended for having to respond to quote request fast. I decided to give him a chance to do a good job before handing a bigger jobs for my other properties. Before the work started, I emphasized that the dust control and cleanup was very, very important to me. The job involved lots of demolition work inside the apartment - naturally, there will be lots of dust. The apartment is currently occupied and has lots of furniture, computers and audio equipment that I wanted to protect. I thought he and his workers were communicated this request. I even offered the use of dust control fan and Zip Wall to isolate the work area but he said he will be fine without them. Once the job started, I was away for one week to take care of my family. When I returned, I discovered that the door to the adjacent room was left open. That is my office with all the equipment and important papers. They left their construction material and equipment in this room. I was horrified that there are fine dust everywhere - on my printer, computer peripherals, furniture. I brought this issue up with Rick. Nothing happened. The worst part was that the job was declared done and I paid the service in full - They never returned to clean up and pickup the equipment. After almost a whole month, the supply and equipment is still there. I had to spend extra time cleaning up after their mess. Very unprofessional. Lessons learned. Do not pay the balance until all the cleaning is done and all the equipment removed. I expect the clean up and dust control to be a part of the job. I also repeatedly asked or professionally prepared invoices with vendor name and address, job details and the most important of all, the invoice number - all of these essential information is important to keep track of expenses for my projects. The SMS texts message and e-mail messages were not appropriate for this purpose. I explained to Rick that my CPA requires them many times. I even sent him a sample invoice and quote in Microsoft Word template - he never understood what I was asking. He is a nice guy, but not a good project manager or competent business person. The work was done, however, the work quality is fair to good - I had to go back and correct some sloppy work. Lacking attention to details and follow up bothered me. The biggest issues is the lack of clean up and keeping the worksite cleans so he and his crew gets an F. I do not think I will be hiring his company in my future projects."

"He hired Tom Harrop to install kitchen cabinets and a heater under the kitchen sink, vinal flooring, plastering in a small area, add ceiling lighting and a shiplap ceiling. Once the work was done I asked Tom to do a walk through and he refused saying he stood behind his empoyees work. Here are the PROs and CONs. PROs: 1.) work was completed in a timely fashion 2) they did a beautiful job on the shiplap ceiling and lighting. CONs: 1) The brand new white cabinets had some nicks requiring paint touch up. 2) Terrible job on the floors! Uneven spots, lengths are uneven at the edges, gaps showing, no finish work. Terrible job!! 3) plastering looks like it wasn't even done! And there is some peeling of paint on the plaster job. Terrible job!!! 4) we were promised and paid for an under the kitchen sink heater which we never received. Called multiple times with no response. Lesson learned, will never use Tom Harrop again!!"

"Overall, the finishing of my basement went pretty smooth. The Owens Corning product, drop down ceiling, and flooring are all really sharp. In the beginning everything went fast and smooth with the framing and wall/floor/ceiling install being done within 2 weeks. There were some hiccups with minor imperfections, tv mount in wrong spot, etc. Those were fixed promptly. After that is when I ran into issues with other items in my contract that were not taken care of and the project felt forgot about. Just had some minor electric work, stairs to get carpeted, and didn't receive hanging clips yet. I had to constantly ask about these items and every answer would be "I forgot to ask or send the clips". I eventually got the items completed, but am not happiest that it took almost a month and constant reminding to get these items that should've been scheduled for during the project."

"Signed contract on May 8 for deck build.On May 12 rep came to my office to collect deposit of apprx $13,000. He said project team meeting on Wed & would update me then on start date etc. On Fri May 16 I had to reach out to him. He wrote the team had met & materials were ordered. An hour later he wrote back that he was misinformed & that his boss was going to call me next week. Despite this, dep check cashed. On Mon 5. 20 rep wrote back that they had forgotten certain costs & to proceed it would be $8,000 more. Not a typo. $8,000 more. No apology. Ridiculous, contract rescinded. I wrote that he could return my deposit at my office just as he had collected it. On Wednesday the 21st I got a text from "Tom," presumably the owner/boss, saying he would "drop a check in the mail" to my address. Today is May 30th, Friday, and still no check. Check at a minimum should have been overnighted. They owe me interest not to mention the deposit to hire a contractor who will honor contract. Bad."